USAA failed long term member
User DWK21 (Opens a pop up layer) Contributor
I have been a USAA Member and Advocate of USAA for 25 years. During those years, I have enjoyed excellent service from the bank, home and auto insurance. Unfortunately, this summer I experienced my first true disappointment with USAA and their staff were both unwilling and unable to assist with correcting a bad situation with a long term member. This summer, I received a check from a third party and attempted to cash the check. After a few days, the check "bounced" and was returned. I contacted the issuer of the check and was told that the check should be fine. I also contacted the bank from which the check was issued to verify funds. Believing the check would go through, I resubmitted the check a second time. Again, it bounced. USAA had placed the funds on hold both times and suffered no losses; however, they failed to take care of a long time USAA member who had no history of accepting checks that bounced. After this, USAA lowered my mobile deposit capability to the point where I cannot even cash a paycheck with USAA and they now place holds of up to two weeks on my deposits when I mail them in. Thanks for the memories USAA but if this is how you treat long term relationships - we are getting a divorce!
User USAA Social Service USAA Service
DWK21, First and foremost, I'd like to thank you for your 25 year membership. I can see you're upset with the handling of your check deposit. I've located your information and will engage a banking expert to review your situation further. I ask that you allow sufficient time for completion of their review and we will follow up with you. Thank you for taking the time to post. - Ben