Please Discontinue Zelle for your USAA Members!
User magnolia88 (Opens a pop up layer) Contributor
I do NOT like Zelle, and I think USAA should stop its use for their members. I attempted a transfer to my sister, and I received a message that the "send" failed to complete, only to find out that the transaction had went through twice! USAA could not reverse one of the transactions, and told me to call Zelle. Zelle, then referred me back to USAA, only to have USAA tell me it could take 1-5 business days to reverse/dispute the charges. I've been a member with USAA for more than 20 years now, and I found this to be unacceptable! Get rid of Zelle NOW!