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Hold on paycheck

Hold on paycheck

Unsatisfied 17yr cus's avatar User  Unsatisfied 17yr cus  (Opens a pop up layer) Occasional Contributor

Just got off the phone with Amanda account specialist who told me that my daughters 3500.00 paycheck couldn't get a hold taken off it because USAA didn't have the funds to cover it!!! Holding her paycheck for 7-10 days! On top of that she bought a new house one month later the roof started leaking and saturated her living room hallway and made her house on unlivable and USAA wouldn't even pay for her cost to live or shelter!!! Thank god my husband served his country and we chose USAA to take care of us!! Saddest part is I told my child to take the higher premium because USAA takes care of their own! Sorry my bills will be late this month because I have to front my daughter her paycheck! SO DISAPPOINTED

Re: Hold on paycheck

USAA Social Service's avatar User  USAA Social Service USAA Service

I'm so sorry for the financial difficulties the hold is causing your daughter. If you've already discussed your concern with us over the phone, unfortunately we are unable to offer you an alternative resolution concerning the removal of the hold. Funds deposited using the Deposit@Home / Deposit@Mobile service are not subject to the availability requirements of the Federal Reserve Board regulations. USAA may determine a hold needs to be placed based on factors such as the length and extent of your relationship with us, transaction and experience information, as well as other factors USAA, deem relevant. For more information on availability of funds, please refer to the Remote Capture User Agreement, paragraph 8. You can find the agreement by using keywords "Remote Capture User Agreement" in the search field and selecting the "USAA Letterhead" PDF link. If you have additional questions and would like to speak with us again, we are available at 210-531-8722 Monday through Friday 6:30am-10:00pm and Saturday 8:00am - 6:00pm All Continental U.S. Thank you! - Darrell

Re: Hold on paycheck

Unsatisfied 17yr cus's avatar User  Unsatisfied 17yr cus  (Opens a pop up layer) Occasional Contributor

My daughters has been with the same company for 3 years. Mobile deposit from the same company NEVER late any late pays NEVER any overdrafts never any bounced checks!! USAA has failed!

Re: Hold on paycheck

Unsatisfied 17yr cus's avatar User  Unsatisfied 17yr cus  (Opens a pop up layer) Occasional Contributor

BOTTOM LINE.... USAA overspent and you as a bank can't cover our funds! No worries we will just move our poor mans money to someone who cares!!!!

Re: Hold on paycheck

USAA Social Service's avatar User  USAA Social Service USAA Service

I have received your follow-up posts. Please refer to my previous response and contact us by phone if you have additional questions concerning the hold. Thank you! - Darrell

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