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Help me please

Help me please

P2345!!'s avatar User  P2345!!  (Opens a pop up layer) Frequent Contributor

I need help urgently with my USAA BANKING ACCOUNT

Re: Help me please

USAA Social Service's avatar User  USAA Social Service USAA Service

Hi P2345 - I've replied to your original message. - Cathleen

Re: Help me please

P2345!!'s avatar User  P2345!!  (Opens a pop up layer) Frequent Contributor

Morning Cathleen. I do not see anything.. Is there a number I can call please.

Re: Help me please

USAA Social Service's avatar User  USAA Social Service USAA Service

Good morning, P2345 - You can contact the disputes department by calling 210-531-8722 extension 78718 and request an update on the status. - Cathleen

Re: Help me please

P2345!!'s avatar User  P2345!!  (Opens a pop up layer) Frequent Contributor

Is it open today?

Re: Help me please

USAA Social Service's avatar User  USAA Social Service USAA Service

P2345 - Our representatives are available Monday - Friday 6:30 a.m. – 10 p.m. CT and 8 a.m. – 6 p.m. CT Saturday, so you should be able to reach someone this morning. - Cathleen

Re: Help me please

P2345!!'s avatar User  P2345!!  (Opens a pop up layer) Frequent Contributor

I am
Looking for a provisional credit until my money is put back in. Is this possible?

Re: Help me please

USAA Social Service's avatar User  USAA Social Service USAA Service

P2345 - A credit won't be possible until after the investigation is complete. For an update, I would recommend you contact our disputes dept. - Cathleen

Re: Help me please

P2345!!'s avatar User  P2345!!  (Opens a pop up layer) Frequent Contributor

Good Morning.. I spoke to a rep from the disputes department and she informed me that my claim was put in.. I explained to her that i am hoping this is resolved asap because I have checks that are out and because of the error that was not my fault I am hoping that they are paid.. I went to the back where the error happened ans they said that they were having System issues. Am I able to get these Checks covered since the money will be recredited back into my account? I am really worried about this. I appreciate your timely responses as well.

Re: Help me please

USAA Social Service's avatar User  USAA Social Service USAA Service

P2345, Hi there! We understand the stress that comes with disputing transactions. Currently the dispute would need to reviewed, to determine if temporary credit can be applied. However, ATM errors are usually updated and corrected within 1-2 business days. The best option would call us on Monday to speak with a resolution specialist to help resolve this as quickly as possible. For now, account transactions will not post over the weekend (ACH And checks) until Monday night.  You may reach us at 800-531-8722 to speak with a resolution specialist.   ~Jen

 

 

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