Breadcrumb Trail:

Highlighted

All of my bank accounts have disappeared

All of my bank accounts have disappeared

WheresMyMoney1's avatar User  WheresMyMoney1  (Opens a pop up layer) Contributor

When I checked my accounts this morning, everything is gone. No Checking/Savings or credit card. What is going on here? Of course, y'all aren't open on Sunday, even for emergencies. What is going on? How are your systems so broken that you can straight up lose accounts? This needs to be fixed ASAP.

Checking and saving accounts disappeared

leib109's avatar User  leib109  (Opens a pop up layer) Contributor

Looking at our account information, and our accounts are not displaying at all. It's as if they didn't exist--no information can be found regarding them. Is anyone else experiencing the same issue?

Re: Checking and saving accounts disappeared

kristynrward21's avatar User  kristynrward21  (Opens a pop up layer) Contributor

Yes mine is gone too. All my banking and credit car info is gone, only my auto insurance appears. Have you found out what has happened?

Re: Checking and saving accounts disappeared

Nick Urfe's avatar User  Nick Urfe  (Opens a pop up layer) Contributor

Same thing -- I have only a credit card account, but it's not displaying. But it's not a website issue -- when I call in to get a balance, it tells me I have no accounts, so it's a data issue that's affecting both phone and website access. (Maybe they'll lose my balance and I won't have to pay them back. :) )

Where are all my accounts????

JF1's avatar User  JF1  (Opens a pop up layer) Contributor

My checking and savings accounts are not showing up in the mobile app or the desktop website! No customer services available by phone on Sundays. Anyone else having this issue? VERY inconvenient!

Re: Where are all my accounts????

MMMC's avatar User  MMMC  (Opens a pop up layer) Contributor

Mine are not showing either. Super annoying.

Re: Where are all my accounts????

WheresMyMoney1's avatar User  WheresMyMoney1  (Opens a pop up layer) Contributor

I'm having the same issue! I'm hoping this is just a weekend update gone wrong. Needs to be fixed now!

Re: All of my bank accounts have disappeared

Kevin07's avatar User  Kevin07  (Opens a pop up layer) Contributor

Having the same issue!

Re: Where are all my accounts????

Kevin07's avatar User  Kevin07  (Opens a pop up layer) Contributor

Same issue!

Re: All of my bank accounts have disappeared

KMY's avatar User  KMY  (Opens a pop up layer) Contributor

Yep - us too. I even called and the automated response said I have no accounts. 

Popular Topics
Close Pop-up