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Welcome to USAA Auto and Property Insurance Customer Service

Discuss topics related to USAA Auto and Property Insurance products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

If you require immediate support, please contact us at (800) 531-USAA (8722). If you are deployed, you may contact us at 1-877-2DEPLOY (337569), 24 hours a day, 7 days a week.

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Ads on Hannity

May 29, 2017

Really @USAA? You are canceling ads on Hannit? So the majority of your members, including me, served our nation to protect our Fir...

Insurance suggestions.

May 29, 2017

There has to be a insurance company that is giving veterans a deal of a lifetime right now. Who?

Elvis001's avatar
Elvis001
Not sure about firms who are catering to the Military community....if they become aware of the opportunity USAA is crea...

I'm now banned from your insurance products...all of them...

May 28, 2017

I called to say that my grandfather got me into USAA, you had made a mistake in my family's memberships...we corrected this over t...

Jordan1984's avatar
Jordan1984
Thanks for your quick response. If you need to get a hold of me to get my dad's name Etc. please call me or email me at...
USAA Social Service's avatar
USAA Social Service
This certainly doesn't sound like the service we like to provide, Jordan1984. I've sent a request to a colleague to hav...

Premature Withdrawl

May 27, 2017

I explicitly set up automatic payments for each payday: the first and fifteenth of each month. However, as in the case of today an...

USAA Social Service's avatar
USAA Social Service
iPayTooMuchForThis, thank you for contacting us regarding your loan payment. I will be happy to have this matter review...

USAA sticker for vehicle

May 27, 2017

Was hopping to get USAA sticker for automobile. Thank you in advance!

Defender of Freedom's avatar
Defender of Freedom
You can have the ones I just removed from my 4 vehicles. After 25+ years, I won't be using them anymore.Way to go USAA ...
USAA Social Service's avatar
USAA Social Service
You bet, Go USA! I've ordered them and they'll be arriving within 10 business days to your address on file by regular m...

usaa are pros

May 27, 2017

Pros at being nice, but I live in Colorado and my car was destroyed by Hail. What I learned is the claim team does not listen. And...

USAA Social Service's avatar
USAA Social Service
Stressful, I am sorry to hear about the storms in your area and the damages to your car. Give us a chance to look into ...

USAA is Clueless About PTSD

May 27, 2017

Having ones home burglarized is alarming and transforming as it is. For a person who suffers from ptsd and safety being a key comp...

When do we vote for new leadership?

May 26, 2017

I recall every year or so we vote for USAA LEADERSHIP...ANYONE KNOW HOW WE FIRE THE CURRENT CEO?

Fram-can'r's avatar
Fram-can'r
As a 30+ year Navy-vet and a New USAA Member, I have chosen to vastly reduced my intended Banking 'footprint' while mai...
Defender of Freedom's avatar
Defender of Freedom
As a member of USAA, I disagree with the "left-turn" the current leadership just took. I call for an immediate vote of ...

Who is finding replacement coverage....

May 26, 2017

Looking to find new insurance coverage, home auto,Anyone find a credible company..?

Rw2's avatar
Rw2
AFI (armed forces insurance) is worth checking out as well
GSDx2's avatar
GSDx2
AMICA is the best insurance company and Navy Federal Credit Union has a great reputation and great rates!

How do you find an auto glass (not windshield) replacemen...

May 26, 2017

On Tuesday, I was the victim of a smash (side window) and grab (leather tote with computer, work papers, make-up bag, presecriptio...

USAA Social Service's avatar
USAA Social Service
Dr. Nana Mom - Thank you for sharing the additional information. I have contacted a specialist in our claims department...
Dr. Nana Mom's avatar
Dr. Nana Mom
Thanks, Robert. I'm hoping this can be resolved. With an upcoming holiday weekend, I see time slipping away and don't w...
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