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Welcome to USAA Auto and Property Insurance Customer Service

Discuss topics related to USAA Auto and Property Insurance products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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USAA is MIA with Major Hail Story Damage - Article Submit...

Mar 29, 2017

I have been in the military for 16 years and a longtime member of what is suppose to be the premiere insurance company for militar...

CLAIM FROM Jan

Mar 29, 2017

I am still waiting on payment for a claim from Jan. It has been settled 3 times and reopened |3 too. Im furious and they have put ...

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USAA Social Service
FGMC, sorry to hear this has been your experience with the claim. I asked a claims specialist to follow up with you as ...

USAA Harming Families in Texas

Mar 28, 2017

They have the highest rates in Texas - and we paid them expecting outstanding service. I, and many other USAA Members I met today ...

Horrible USAA Response

Mar 28, 2017

Hail storms damaged thousands of cars Sunday night in North Texas. Both of my cars were damaged. I took my first car to see a USAA...

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USAA Social Service
Navy_Commander, It is never our intent for you to feel like this regarding your claim. We would like to review your con...

Unjustified Rate increase

Mar 28, 2017

Trying figure out if USAA has a customer retention department before I just drop after being a fifteen year customer..Need answers...

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oowa
Just take a few minutes to browse members complaints. You will see one very disturbing trend, and that is a repetition ...
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USAA Social Service
Angryburd, we value your 15 years of membership and the last thing we want is to see you go. I have escalated your conc...

how to change address on life insurance policy???

Mar 28, 2017

I moved in the fall and changed my address with USAA. For some unknown reason , USAA keeps sending correspondence concern my life ...

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USAA Social Service
jearo, I have engaged a life specialist to review your address and reach out to you. Thank you! -Cynthia

Hail damage claim

Mar 28, 2017

We are finally getting our SUV repaired after hail damage in July. We received the insurance check from the adjuster back in July....

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USAA Social Service
Good morning Mom2JJ, You brought up several good questions. To ensure you get the right answers or options, I am engagi...
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USAA Social Service

Korea USAA Car Accident Claims Contractor

Mar 28, 2017

McLarens Auto Adjusters, Seoul: (02) 3276-2675 or 2674, Monday - Friday only, 0900-1800 hrs only. It's near the US Embassy. They s...

Membership ID Card

Mar 28, 2017

Hello,I have requested a membership ID card via phone call 2 weeks ago and have not received it yet. I was told it should arrive w...

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Man385
I have found the following information on your site after answering a few questions related to my eligibility.https://m...
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USAA Social Service
Hello Man385, That's a great question. The Shopping and Discounts are only available for USAA eligible members. Thus, t...

Roadside Assistance

Mar 27, 2017

The third party USAA uses for roadside assistance let me down today. At first, everything went smooth as far as immediately contac...

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USAA Social Service
Zippo, We're sorry to hear about the difficulties you had with your roadside assistance claim. We want to research your...
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