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Welcome to USAA Auto and Property Insurance Customer Service

Discuss topics related to USAA Auto and Property Insurance products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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Tree Roots

Feb 26, 2017

We have a Root that has pushed up or garage floor and cracked it, as well as push the side of the foundation up and it seperated t...

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USAA Social Service
Good Monday morning Jbarnettnc - Please give our claims department a call at 1-800-531-8722. Out initial claims intake ...
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USAA Social Service
Jbarnettnc - Thanks for the post. I will engage a team to review the situation and contact you. Please be advised our t...

AUTO CLAIM / TOTAL LOSS VALUE INSULT

Feb 26, 2017

I have been a USAA member for over 40 years and I feel like I have lost a near and dear friend - USAA. My car has been designated ...

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USAA Social Service
trishamae, it is never our intent to let our members down. I understand you've contacted us in the past regarding your ...
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trishamae
We have already gone over this whole ordeal numerous times with multiple representatives and it is exhausting... every ...

Eligibility

Feb 26, 2017

My Father was a War Veteran and my Sister is 100% Permanent & Total disabled War Veteran...am I eligible to create an account here...

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USAA Social Service
Hello Mickey and thank you for inquiring about membership. Based on the information you provided your farther would hav...

USAA Third Party Roadside Assitance IS COMPLETE RUBISH!

Feb 26, 2017

My husband got stranded at 0200 on the side of the icey hwy road in Anchorage Alaska and tried for 2 hours to reach USAA's third p...

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USAA Social Service
Dear Aloha Ashley, I regret to hear your husband was not able to reach us. I assure you we are available 24 hours a day...

Year End Insurance Statement

Feb 25, 2017

Please provide Year End Insurance Premium Statement. Would help for Taxes Thank you,

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USAA Social Service
Year end Insurance - I greatly appreciate the opportunity to address your question. I've sent a secure email to you wit...
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USAA Social Service
Hello and thank you for your inquiry. I will forward your request to our insurance team and they will follow-up with yo...

Windshield replacement scam

Feb 25, 2017

I am not one to post on social media or blogs, but need to let people know about the injustice that is happening on the comprehens...

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USAA Social Service
kneup, Sorry to hear about the damages to your windshield and the frustration you are having with the claim. I asked a ...

Feeling USAA has been dishonest

Feb 23, 2017

I have had USAA auto insurance for years. I was hit by another USAA member, he admitted to running a red light. I was quoted one a...

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USAA Social Service
Mrs.Me, Dishonestly is something we do not take lightly here at USAA and want to get your concerns addressed appropriat...
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Mrs.Me
That should say "for my car" not "due my car".

New to USAA....Agent didn't do anything he said he would....

Feb 23, 2017

As of today I'm a new USAA member...I went to check that my auto insurance payment came out of my account, and found that I had be...

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USAA Social Service
baseballaz, I'm sorry to hear how frustrating your experience was. We want our members to have an exceptional experienc...

Run around to misinformation!

Feb 22, 2017

We have been loyal USAA customers for the past 13 years but today, I feel horribly let down after talking to a Manager in the auto...

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Califolks
Thank you Darrell!I did speak with someone from the CEO MR Dept.Hoping to hear back from them sometime next week.
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USAA Social Service
We have received your current post concerning the feedback we're receiving through our social media. Our goal in offeri...

Roadside Assistance

Feb 22, 2017

Hi, I just purchased auto insurance thru USAA (former Army veteran), however, I wanted to know if Roadside Assistance automaticall...

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USAA Social Service
RT51, That's a great question. Our Towing & Labor coverage is an optional coverage that you will need to select. I've s...
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