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Welcome to USAA Auto and Property Insurance Customer Service

Discuss topics related to USAA Auto and Property Insurance products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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USAA and Agero SUCK

Jul 23, 2017

My wife and children were stranded in Georgia after an accident waiting for road side assistance. The towing comapany never showed...

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USAA Social Service
LTCH, That sounds like an incredibly frustrating experience, and I can understand your reluctance to keep USAA as your ...

Auto insurance increase

Jul 22, 2017

I have been a loyal USAA member for 8 years now. I loved how competitive and affordable the auto insurance was. It appears USAA is...

RyVet85's avatar
RyVet85
I looked into Geico today. I mirrored my insurance policy that I currently have with USAA and Geico quoted me $657 chea...
Ben L's avatar
Ben L
My insurance was raised also. I changed to gieco insurance. I was able to put full coverage on both my vehicles and my ...

Auto Insurance Rates

Jul 21, 2017

I understand that the nature of insurance causes rates to fluctuate; however, I feel that a rate increase from roughly $600 for au...

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USAA Social Service
Dear Teerace523, We would hate to lose your membership. I regret to hear there was nothing that could be done to lower ...

Negative Posts

Jul 21, 2017

We have been USAA Members for over 20 years now. We've had about 4 auto claims, and last month just lost our son. His truck was in...

J.D..'s avatar
J.D..
Sorry about the loss of your son😢 but I have never had a bad experience with them either
ErnieM's avatar
ErnieM
I'm sorry to hear of your loss. My family has been with USAA since the fifties. I've been a member 41 years. The genera...

Totally disgusted

Jul 21, 2017

2007 Dodge Ram total loss is ridiculous. Damage estimate is totally exaggerated and with new car replacement they are supposed to ...

ca3's avatar
ca3
Ok thank you very much. Your assistance is greatly appreciated.
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USAA Social Service
I totally understand, ca3. I've requested a colleague in our Claims area look into this for you. Be aware, the group th...

Guaranty Renewal Endorsement

Jul 21, 2017

I just received the notice for the guranteed renewal endorsement. What a shame that long time members are being sent this.

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USAA Social Service
Your concerns and feedback are important to us, Recruiterman. We value your 45 years of membership and we always have t...
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Recruiterman
I just noticed the non guarantee provision being terminated as well. After 45 years with USAA you are telling us we are...

Confused

Jul 21, 2017

Has anyone else received this email?Thank you for trusting us with your auto insurance needs. We're writing to let you know that t...

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USAF_Ret
Thanks Shane, Received and reviewed your email. What doesn't make sense is why did USAA not include that information on...
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USAA Social Service
Good morning USAF_Ret - Your feedback is truly appreciated and does not go unnoticed. I've shared your thoughts with ou...

Leaving USAA after 20+ years.

Jul 20, 2017

More than a week of getting the run around and being treated like a criminal for being the VICTIM of a hit and run, all over a $20...

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USAF_Ret
Times have definitely changed at USAA. I’ve been with them 30+ yrs with little to no problem until now. I believe they'...
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USAA Social Service
Dear susieT, I truly appreciate your feedback. I note you have also contacted us via Twitter. Please refer to the repli...

Total loss

Jul 20, 2017

After reading all these complaints I am so scared. I have been with Usaa for years. I have never had any complaits about them. I h...

Cracked Windshield

Jul 20, 2017

I've been with USAA for at least 15 yrs. I've had to have 2 windshield repair on 2 different cars within that time frames. The ver...

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USAA Social Service
NickNack81, I am very sorry to hear about the damage to your windshield. I have located the claim and I am escalating y...
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