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Welcome to USAA Auto and Property Insurance Customer Service

Discuss topics related to USAA Auto and Property Insurance products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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Left my family w/o a thanksgiving dinner

Nov 20, 2017

While at the grocery store today attempting to buy some groceries for my family for our thanksgiving dinner my bank card was denie...

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USAA Social Service
Disbelief, I'm saddened to learn that you're unable to purchase groceries to prepare Thanksgiving dinner for your famil...

Unwanted phone calls

Nov 20, 2017

I started an online application to get a quote on auto insurance. The amount of information required was more than I expected, so ...

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USAA Social Service
Thanks for posting in our Member Community voicing your concerns with the outbound calling. It is unfortunate to read o...

Roadside Assistance

Nov 19, 2017

If I don't have a spare tire, how can roadside assistance help me with a flat?

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USAA Social Service
Hi Jr31, give them a call at 800-531-8722. Sometimes it can depend on what providers are available, they can tow your v...

Adding a family member

Nov 19, 2017

My brother is living with us and getting a car. Can I add him to our policy? I can’t find a way to add a driver on the app. Also i...

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USAA Social Service
Good question on this Hawaii.5-O, and thanks for posting in our Member Community. A sibling that is at least 50% or mor...
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Katattack
I am believe you can call and add him as a driver on your policy. I did this for my mother when I left my car with her ...

Towing

Nov 19, 2017

Since when is towing only covered for 11 miles? I had to pay $103 dollars before scheduling to be towed to a facility that was sti...

I will never trust (or use) the current travel provider a...

Nov 19, 2017

I also have had a horrible experience with ourvacationcenter.com. I had booked a specific cabin for our anniversary cruise and on ...

Unlicensed child

Nov 19, 2017

If my unlicensed child takes my vehicle when I was not home , and gets into an accident and is not on the auto policy, am I still ...

Unlicensed child

Nov 19, 2017

If my unlicensed child takes my vehicle when I was not home , and gets into an accident and is not on the auto policy, am I still ...

USAA Social Service's avatar
USAA Social Service
Hi Mooberz, Please give us a call at 800-531-8722 to report the claim and a claims adjuster can discuss the claim detai...

Saved quotes

Nov 18, 2017

How do I delete saved quotes? .

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USAA Social Service
That's a great question, Tivolijake. Saved quotes cannot be deleted. They will be removed systematically after 60 days ...

USAA - The worst when it comes to mortgage

Nov 18, 2017

This is my 3rd mortgage transaction with USAA and it is getting worse with each experience.I am currently applying for a new mortg...

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USAA Social Service
Joppa, I am sorry to hear of your experience and want to help. This is not the experience I want our members to have. I...
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