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Welcome to USAA Auto and Property Insurance Customer Service

Discuss topics related to USAA Auto and Property Insurance products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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Unhappy

Sep 23, 2017

I have automatic payment in a non USAA account however I paid early due to some banking issues and USAA still automatically withdr...

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USAA Social Service
Unhappy, I'm sorry to hear that you are looking to switch from USAA. We strive for excellent customer service and this ...

Insurance Cancellation?

Sep 22, 2017

I need help! I need my insurance reinstated? I am not able to make a payment. I have a newer car and after reading all the posts I...

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USAA Social Service
Hi, TechTiger! After review of your account, I do see you've been in contact with a specialist and the situation has be...
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USAA Social Service
TechTiger, I can see this has been a stressful time for you in regards to the status of your policy. A representative i...

Boat insurance

Sep 22, 2017

Worst customer service I've ever had. They dropped my policy after just 10 days of coverage stating something that had no facts be...

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USAA Social Service
Chad21, I am sorry to hear about your recent experience, and I definitely want to have your concerns reviewed further. ...

Surprise about high insurance premiums

Sep 22, 2017

I had two big gripes with USAA: noncompetitive insurance premiums and low interest rates on saving. Even though I have been with U...

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USAA Social Service
Hi real30yearcustomer! Thank you for sharing your feedback. Please know it's never our intent to make you feel this way...
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real30yearcustomer
Sounds like a ponzi scheme, perhaps why they have to advertise so much. Anyway, congratulations for being on the top of...

IF YOU OWN ATV's (QUADS,MINI SAND RAIL) USAA WILL NOT COV...

Sep 22, 2017

PLEASE READ YOUR HOME INSURANCE POLICY. Reason for Denial Your claim for theft of your all terrain vehicle (ATV) is not covered be...

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USAA Social Service
real30yearcustomer, I definitely want to have your concerns reviewed further regarding your coverage. I have escalated ...
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real30yearcustomer
Does homeowners cover lawn tractors? We have a utility vehicle and USAA goes through "another company which this forum ...

Sad Roadside Assistance Service

Sep 21, 2017

The subcontractor USAA Auto has for Roadside Assistance is "Sub Par" at best. I waited 90 minutes (35 minutes longer than was orig...

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USAA Social Service
Hi StraDawg, Your feedback is definitely important to us and we certainly do not want it to go unnoticed. Would you lik...

Hit and run auto story

Sep 21, 2017

Interesting conversation I had with my daughter, also a USAA member. She was the victim of a hit and run accident where the other ...

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USAA Social Service
Hi Proud 7th cav vet, I hope you daughter is ok from the accident and your story is not unusual about police department...

Where is my post ?

Sep 21, 2017

I posted a comment this morning around 3 am PST, but wasn’t published, I am not sure what happened to it.

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USAA Social Service
Hello Diamou, and thanks for your question. I show this to be your first and only post using your handle name in the Me...

2016 Distribution

Sep 21, 2017

I do not recall recieving a distribution last year... however, I may have misplaced it - can a check be reissued?

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USAA Social Service
Hello Travelinfoodie, I've sent a secure email to the primary email address on file with information regarding last yea...

Horrendous HO Claim Adjuster and Service

Sep 21, 2017

My homeowners insurance has an 'Appraisal' clause which was invoked due to settlement disagreement. The assigned adjuster did not ...

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USAA Social Service
Kimba1964, your request for additional research related to your homeowners claim and a reply from our claims department...
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