Canceling All Accounts with USAA
User Brandon and Sarah (Opens a pop up layer) Occasional Contributor
User WendyPolingUSAA Administrator
Brandon and Sarah, I'm sorry to hear you've had a bad experience. We'd like the opportunity to have one of our specialists address your concerns and make sure all options have been explored. Please contact us here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722. We hope to hear from you soon.
User Happy2014 (Opens a pop up layer) Occasional Contributor
on the insurance side, these are the top ten worst firms to deal with according to the american association for justice:
The Ten Worst Insurance Companies 1. Allstate 2. Unum 3. AIG 4. State Farm 5. Conseco 6. WellPoint 7. Farmers 8. UnitedHealth 9. Torchmark 10. Liberty Mutual
User Mo3 (Opens a pop up layer) Contributor
User Sugarbeads (Opens a pop up layer) Contributor
User Guillo10201 (Opens a pop up layer) Regular Contributor
User Attaway3 (Opens a pop up layer) Contributor
Brandon and Sarah I'm sorry you've had such an awful time with USAA, but I'm here to tell you from a very personal experience that given the opportunity USAA will bend over backwards to rectify ANY situation, whether it's something they had a direct affect on or another company's error. It's such a shame that you chose to give up on them because I sincerely believe they could have helped you and you would have been better for it. Furthermore, paying less isn't always the right answer!! Sometimes loyalty, dedication, and personalized service are far more valuable in a company. I just hope you don't find that out the way we did--the hard way. Good luck!!
User Robbo (Opens a pop up layer) Regular Contributor
The truth is exactly the opposite of what you have said. Just wait, they will screw you over eventually. I've been a member for 27 years, and three years ago they started failing miserably.