Carousel Start
  • Declutter, Donate, and Do It Today!

    Taking active steps to declutter our living spaces, donate unused items to charity, and find ways to sell items is a great way to reclaim our space at the start of summer.

  • Going Deeper: Good, Better, Best Series - Leader vs. Follower

    Leader or Follower? Do you know when to flip the switch? Is your military definition of these hindering your interview success? Let’s take a deeper look into the very important interview question that reveals how versatile you can be when working with others.

  • What Exactly Is an IRA?

    It's important to understand the basics of this retirement savings vehicle before you begin saving for your future.

  • Carousel End

    Featured

    Vacationing During a Long Separation?!

    Jun 16, 2015

    Wondering if you should take that vacation without your spouse? These three considerations can help you make the decision.

    Featured

    8 Popular Laws that Might be Unique to Your New State

    Jun 11, 2015

    Have you been surprised by a state law after a move? Check out these common laws before you settle in to your new residence.

    5 Money Saving Tips for Summer Vacation

    Jul 2, 2015

    Summer vacations can be expensive, but some planning, anticipation, and a few vacation “hacks” can make all the difference.

    Bad Reviews/Second Thoughts

    Jul 4, 2015

    I've just read quite a few bad reviews on different things, about usaa, I'm not sure if having an account with usaa, was a good de...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi Hedy69, I am saddened to hear about your lackluster phone conversation with us. We would truly appreciate more detai...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Thank you batman23! Thank you for all of your helpful posts in the community and for your continued membership!

    Frontpoint vs ADT

    Jul 4, 2015

    I have had ADT service for about 12 years. During that time customer service quality has steadily declined. I just called ADT to m...

    Hedy69's avatar
    Hedy69
    We switched to Simpli-Safe and its $15 per month and self-install. We got the same discount and actually better service...
    Dresius's avatar
    Dresius
    What do they charge monthly?

    Savings into checking

    Jul 4, 2015

    I set up a second savings account last year and now I wish I would have opened a second checking account instead. Can I change the...

    Your Top 6 Babysitter Questions Answered

    Jul 2, 2015

    There are many things to consider when hiring a babysitter. Here are six answers to popular questions around babysitting.

    Bad Claims Practices

    Jul 4, 2015

    When I first started with USAA I got renters insurance because I had recently suffered an uninsured loss with a brand new lap top ...

    Bad business

    Jul 3, 2015

    Was anybody else told they would receive a $300 credit to their account after setting up direct deposit? They keep telling me in 3...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi Aaron, I am checkig into the details of this offer and will update this thread when I get an answer! Thank you for p...
    Jessie M.'s avatar
    Jessie M.
    I just looked it up and you have to make at least two large direct deposits in that time frame (the post I read said $2...

    Car Buying Service - Frustrated!

    Jul 3, 2015

    Hey USAA experts! What's going on with the USAA car buying service? I have been keeping an eye on deals offered through USAA on ne...

    Hedy69's avatar
    Hedy69
    I can't name one retired military officer who has stuck it out with USAA for the majority of their services. For the on...
    Dresius's avatar
    Dresius
    That is horrible you are limited within 250 miles! Every vehicle I have bought I received the lowest price in the count...

    What to Do When You Realize You Made a Financial Mistake

    Jun 17, 2015

    Admitting that we made a financial mistake is a hard step. Financial mistakes happen to us all. The key to overcoming a financial mistake is taking steps to overcome and learn from it.

    Is there a change in insurance cost?

    Jul 3, 2015

    Good Morning, last week I finished paying off my car loan. I was wondering if there are any changes when it comes to car insurance...

    batman23's avatar
    batman23
    Congratulations on paying off your car !! I believe the only difference in cost would be if you changed your insurance ...

    Activation nightmares

    Jul 3, 2015

    I ordered a new card a while back because I thought I lost my old card. However, when I found my old card it continued to work. Ju...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Hi there, IsaiahE1. Welcome to the community! I would recommend giving one of our member services representatives a cal...

    2014 Seadoo GTI 155 Black White and Orange color scheme

    Jul 3, 2015

    Sale 10,500 w trailer 2 vests;bumper;extras; 45Hours; 1 owner; Maintnence performed by RideNow Peoria; pictures upon request; usaa...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Welcome to the community, quand! Thank you for posting!
    quand's avatar
    quand
    My contact info is 915 996 4995 ask for quan

    New USAA member

    Jul 3, 2015

    I am a new USAA auto policy holder of less than 1 year. I was recently involved in a traffic accident where I was rear ended on an...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi Hedy69, Angela is a real person (she just isn't working today!) I have answered your other post here about tracking ...
    Hedy69's avatar
    Hedy69
    Angela, Are you even a real person or is your response just a canned response and you are really an avatar of a brunett...

    Account Information Gone - UPDATE

    May 26, 2015

    I just got off the phone with customer service. They are updating their system, so several people are unable to see their account ...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi Johnny, I responded ot your other post here. But is seems your is an isolated issue. please give us a call here : Ph...
    Johnny Baer's avatar
    Johnny Baer
    5/28 account info still missing after at least two days. Samsung Galaxy Note 3. Not good.

    Debit cards declined?!

    Apr 19, 2015

    I know we have plenty in our account, and we need formula for our son! What are we supposed to do?!

    ysette9's avatar
    ysette9
    I agree that having your card declined, especially when you have the money to cover the charge, totally sucks. I also a...
    againstthegrain's avatar
    againstthegrain
    Between technical glitches, cyber-fraud, and ever increasing cyber-attacks on financial institutions, I never expect US...

    I think it's time to find a new bank / insurance company

    Apr 9, 2015

    For a organization that openly advertises on TV and radio that they are there to help its members, they have a hard time proving i...

    DSTEXAS's avatar
    DSTEXAS
    727, Nobody is making you read my post.  Or whine about them.
    727's avatar
    727
    DSTexas, you consistently stir the pot. You are annoying and while occasionally helpful you've become tiresome. I wish ...

    Touch ID

    Apr 25, 2015

    My fiancé logged into the mobile app and it prompted her to use her fingerprint. We both have iPhone 6's. However for the life of ...

    djarsky's avatar
    djarsky
    TouchID just became enabled for me here in Massachusetts. Looks like it's working again.
    Max-USMC's avatar
    Max-USMC
    I just got my Touch ID setup today so I'm hoping that means it's been enabled for all states permanently, thank you.

    Welcome to the My Budget Chat with Richard Rohrbough

    Apr 9, 2015

    Join us for the My Budget LIVE Chat with Richard Rohrbough Date: April 9th, 2015 Time: 3:00 – 3:30 pm eastern / 2:00 – 2:30 pm cen...

    Ctucker11's avatar
    Ctucker11
    Is the USAA CEO, Stuart Parker, aware of this issue? 
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi LSB123, I apologize for the delayed response. As we looked into the possibility of shared access, we realized it is ...

    Dont rely on USAA. AFTER 20+ YEARS OF BEING A MEMBER WHEN...

    Apr 20, 2015

    After over 20 years of being a member. USAA CANCELLED MY CAR INSURANCE. I have Cancer and recently have been hospitalized. Left a ...

    USAA is about to lose our business.

    Jun 7, 2015

    I had money in my personal checking account and pulled some out at an ATM to use. I checked my account a couple days later and tra...

    GB@STX's avatar
    GB@STX
    @EEE3 Glad someone is responding to a painful situation with less smugness and actually helpful recommendations. I thin...
    EEE3's avatar
    EEE3
    And something that you may find helpful in the future -- USAA allows you to record a manual transaction to help you not...

    Home loan preapproval

    Jun 6, 2015

    I just logged on to apply for a home loan preapproval and I couldn't find the button. I reached a representative only to find out ...

    mansolil's avatar
    mansolil
    This is an interesting thread and I will be tracking to see how this is resolved. I am a HUGE fan of USAA, but will go ...
    MGH's avatar
    MGH
    Thanks to everyone for the posts so far - very informative & enjoyable. I'm ready to start the process of buying my fir...

    USAA is literally ruining my life!

    Jun 6, 2015

    These eight day holds onmy checks are literally ruining my life! I never used to have these problems with USAA but now their custo...

    Why would USAA refuse to use my "Excellent (756)" or "Goo...

    Jul 2, 2015

    USAA refuses to acknowledge my two high credit scores and choses to use a lower one that I can not verify. I have never missed a p...

    JaiTC's avatar
    JaiTC
    Not sure if it's settled but I recently requested a loan to purchase a vehicle that was twice the amount of the one I p...
    DSTEXAS's avatar
    DSTEXAS
    "Try Pentagon Federal Credit Union. They're open 24/7 with real people on the customer service lines." More accurately:...