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  • When Homecoming Isn’t Welcoming

    Reintegration is not a race. We all need the benefit of time, patience and communication to help reconnect as a family unit.

  • A Letter to Myself - How to Have a More Successful Military to Civilian Transition

    Planning, saving money, talking with your family about what is working and what is not working, and making sure you discover and embrace a strong sense of purpose are all ways to have a great military transition.

  • Are You Prepared for Back-to-School Season?

    “Back-to-school” is now the second largest spending event of the year. How prepared are you for school shopping this year?

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    Featured

    7 Back to School Money Savings Tips

    Aug 8, 2016

    It’s back to school time! Follow these money saving tips to have a great start to a great new school year.

    Featured

    Moving is hard. Why not reward yourself in the process?

    Aug 2, 2016

    Welcome to the new Member Community video series, Community Chats. In this episode, JJ Montanaro, a USAA Certified Financial Planner® professional, chats with Greg Jaeger, president of USAA Residential Real Estate Services, Inc., on the current home buying and selling environment and how to use the USAA Real Estate Rewards Network.

    Military Spouses and Direct Sales, Part 1

    Aug 25, 2016

    Military spouses often have to get creative in finding employment opportunities to fit the military lifestyle. Here is some advice from one military spouse who has found success and fulfillment from her job in direct sales.

    credit check monitoring

    Aug 29, 2016

    Hello, I have had Credit Check Monitoring premium for a few years for my wife and I. Signing up was easy, but I don't see anywhere...

    Activity

    Aug 29, 2016

    I would like a listing of the online/app/phone activity into my account over the last 30day how do I go about getting that?

    Pre-inspection

    Aug 28, 2016

    Before you move, know that a pre home inspection will eliminate any questions a buyer may have. Have your pre inspection done by G...

    7 Things You Can Do While You Wait

    Aug 24, 2016

    Here’s a list of 7 things you can do during the “wait time” after your interview.

    pre-qualification

    Aug 28, 2016

    I was recently "pre-qualified" for $250,000. Researching pre-qualified vs pre-approval, what's the difference. USAA ran a hard cre...

    Phantom Cobra's avatar
    Phantom Cobra
    This is not an official USAA response but as a home buyer over several times, pre qualification means they looked at yo...

    Deductible

    Aug 28, 2016

    For cracked windshield, a month apart, do you have to pay the deductible every time?

    Ina USAA's avatar
    Ina USAA
    N00che - yes. 

    Customer service during automobile claim

    Aug 28, 2016

    My name is Ivan Wilson, and I have been with USAA since 2008. I haven't had any problems with USAA until recently. On Aug 20, 2016...

    JoshRamirezUSAA's avatar
    JoshRamirezUSAA
    Kyfinest, I am sorry to hear this has been your experience and can understand your frustration. Your membership is very...

    Dude, How’s Your College Savings?

    Aug 22, 2016

    If you’re making a final run through your movie collection before jumping into the back-to-school routine, these titles may yield some $olid lessons.

    Starting a Business

    Aug 28, 2016

    What are the steps to open a Business Checking Account.

    Budget

    Aug 28, 2016

    I have spent hours redoing budget and keep clicking save and it refuses to save!

    Deposit missing?

    Aug 28, 2016

    Opened both Saving and Checking accounts with USAA using the 25 dollar minimum. Left it alone, didn't add or subtract anything. Ge...

    Check holds...again...

    Aug 28, 2016

    I just decided to go back to usaa after sixteen years with BofA. Now I'm questioning my decision. Used mobile deposit yesterday to...

    Celeste USAA's avatar
    Celeste USAA
    Mrpd385, We realize this matter is important to you and we make every effort to be sensitive to the needs of our member...
    Mrpd385's avatar
    Mrpd385
    I have called and explained the situation. That's when I was told that holds are not "uplifted", and that I would just ...

    Savings, Checking and CC accounts Disappeared!

    Jul 14, 2016

    My savings, checking and CC accounts disappeared from both my mobile app and desktop app. DISAPPEARED! I am hoping this is a tempo...

    Cynthia USAA's avatar
    Cynthia USAA
    saaked, I have engaged a colleague to review your specific situation further and contact you to address your concerns. ...
    saaked's avatar
    saaked
    My account has been hacked 2 days ago. There seemed to be a major bug in their system that hackers got into their syste...

    Nationstar

    Jul 11, 2016

    Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provi...

    oscotto's avatar
    oscotto
    Just had my first experience with NationStar. They can't even get the office of the CEO on the line. I'm 25mins into th...
    oscotto's avatar
    oscotto
    Yes, they called then just to say "we're looking into it and will call back". No one did. I called yesterday, they were...

    Disappointed in your Photo of USAA Mag. Mrs. Obama and Mr...

    Jun 7, 2016

    Hello All: I am extremely disappointed with the USAA Magazine that I received the other day. #230863-0516.The front cover has a pi...

    Phantom Cobra's avatar
    Phantom Cobra
    WOW! I am very disappointed in the hate mongering of the Trump supporters writing on here. The President and the Vice P...
    Cynthia USAA's avatar
    Cynthia USAA
    vietnam dustoff, Veteran hiring and homelessness are important, non-partisan, non-political issues which require greate...

    USAA is FAILING... Miserably

    Jun 9, 2016

    " WE KNOW WHAT IT MEANS TO SERVE" USAA's motto that steals from the sacrifice men and women in uniform make is total BULL. USAA ha...

    B-Rob1's avatar
    B-Rob1
    I'm an officer currently serving OCONUS and I think you've missed the mark in regards to "small niche for officers, cad...
    Chaster TX's avatar
    Chaster TX
    I share your frustration. While not the same circumstances, I too have found that USAA is a shell of what they once wer...

    Please support Microsoft Wallet tap to pay.

    Jun 22, 2016

    Microsoft now has a tap to pay app my USAA credit card does not work. Please support this.

    Cynthia USAA's avatar
    Cynthia USAA
    LaRae White, Thank you for your inquiry. Currently, there is no update on the availability of Microsoft Wallet. We cont...
    LaRae White's avatar
    LaRae White
    Any news on getting support for MS Wallet with USAA?

    Do they care?

    Jun 7, 2016

    I have a Mortgage with USAA. I have it in my contract that my payments will never change. Ready for the mess up. It change and no ...

    Bent Over Vet's avatar
    Bent Over Vet
    Please submit a complaint to HUD and the Consmber Financial Protection Agency as well
    Bent Over Vet's avatar
    Bent Over Vet
    You have never tried to or gotten a mortgage through USAA have you?Never had to qualify or go throught the BS USAA puts...

    Substandard Customer Service

    Jun 10, 2016

    After cancelling my wife's credit card in error, USAA has been either unable or unwilling to get us a new card. 5+ hours of phone ...

    Gus USAA's avatar
    Gus USAA
    Crosby, Thank you for posting in the Community. We regret to hear of the service you have encountered. If you were prov...
    Crosby's avatar
    Crosby
    My husband and I have had all of our insurance with USAA for thirty years. We have banked there for a few years. I am b...

    Bank

    Jun 2, 2016

    I was called on 20 May and informed that someone had been able to "con" a USAA CSR into writing a cashier's check on one of my acc...

    Gus USAA's avatar
    Gus USAA
    HoustonAJG, We regret to hear you feel this way about your experience.After confirming with a colleague, it appears you...
    HoustonAJG's avatar
    HoustonAJG
    It is now August. Still no resolution. Have tried calling each of the contacts I have both direct lines and customer se...

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    thomasrd's avatar
    thomasrd
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...
    thomasrd's avatar
    thomasrd
    Cynthia, please resend that info. I did call, I got put on hold, xfrd to 3 rep, 30 min phone call.. No one gave me a cl...

    Fraud

    Jul 23, 2016

    Was in ptsd program for over a month. Got out last week to find out my entire benefits check was stolen by USAA in overdraft fees ...

    Gus USAA's avatar
    Gus USAA
    MaryShelley, We regret to hear about the experience your son has had with USAA. If you have your son reach out to us re...
    MaryShelley's avatar
    MaryShelley
    Yes, USAA is a business; however, before depleting someone's bank account on overdraft fees, shouldn't a BUSINESS have ...
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