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  • Think Small For Big Business Innovation Ideas

    Innovation at work is an enduring and popular business topic. Innovation is usually remembered in the creation of large, new, technology products like the personal computer, the smart phone, or computer software. These vitally imp...

  • USAA at the Joint Women’s Leadership Symposium

    USAA has long been a proud supporter of the Joint Women’s Leadership Symposium (JWLS). The annual affair brings together nearly a thousand service members from all services along with an array of governmental leaders, decision makers and thought leaders to address the global and military challenges of the day

  • BRS Lump Sum...What's That All About?

    This is a brief story that describe the impact of taking the BRS Lump Sum option.

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    Featured

    Does a lump sum option make you want to switch to BRS?

    Jul 21, 2017

    Does having a lump sum option make you want to switch to BRS? Need more information on what BRS lump sum is all about? Click here!...

    Featured

    Back to School in a New Town

    Jul 19, 2017

    Transitioning from summer's long days and endless playing is hard enough — add in a new town and a new school, and it can be nerve wracking! Here are some tips to help your children make a smooth transition.

    Featured

    7 Ways to Share the Back to School Experience with Deploy...

    Jul 19, 2017

    Here are some easy ideas to help when you're preparing for the school year, while still keeping your deployed love one connected and involved in the process.

    Featured

    Summer Fun on a Dime for Military Families

    Jul 17, 2017

    With a little bit of planning, you can be sure to hit up some of the most popular attractions at a fraction of the cost. To get you started, here are some of the top summer attractions that offer military discounts.

    Featured

    Stranger than Fiction - Real PCS Stories from the Field –...

    Jul 14, 2017

    It’s PCS season and chances are you know a military family that has just moved or is preparing to move. Here is what a few military spouses had to say about their strangest PCS experience.

    Featured

    5 Must-Have Tips for Families Visiting Amsterdam

    Jul 14, 2017

    Amsterdam is a quintessential Dutch destination is known for its poignant history, famous artists, picturesque canals, and delicious food and beverages; it’s within driving distance of multiple U.S. military duty stations in Europe -- and it is a city that should not be missed! Ready to go? Here are five must-have tips for families to help plan your trip.

    Featured

    Military Values Reinforce The Importance of “Stopping The...

    Jul 13, 2017

    The phrase “Stopping the Line” is a hallmark of great companies interested in quality, safety, performance, and integrity. “Stopping the Line” is a reference to a traditional manufacturing process where an item is assembled in a line with pieces and part assembled together to form a complete finished, ready-to-go product at the end.

    Featured

    What is your favorite FREE Summer Activity?

    Jul 7, 2017

    How do you keep away the dreaded “I’m Bored” this summer without breaking the bank? Visit your local library- We have two within d...

    Featured

    3 Day Trips for a Vacation in Europe

    Jul 7, 2017

    Instead of watching your overseas tour slip through your fingers, make the most of your days off by planning quick trips to nearby destinations. To get you started, here are three day trip options for service members and families stationed in Italy, Germany and Spain.

    Featured

    Coming Together for the USS Fitzgerald

    Jul 6, 2017

    Navy spouse Naama Krauz shares her heartfelt response to the USS Fitzgerald collision and how the local community rallied to support the Sailors and families impacted.

    Use These Tips to Help Stay Safe While Traveling Abroad

    Jul 21, 2017

    Watching devastating tragedies unfold in European countries have left many overseas military families asking “is traveling really worth the risk?” Planning and awareness are key in overcoming fear and staying safe while traveling abroad.

    Credit score going down but rate is up.

    Jul 21, 2017

    I use my credit card.The low rate card weny from approx. 13% to 23%. My credit score went down 24 points. I spoke to costomer serv...

    USAA Social Service's avatar
    USAA Social Service
    Anthony - We never want you to feel like we're punishing you. I've requested a Subject Matter Expert look into this for...

    Totally disgusted

    Jul 21, 2017

    2007 Dodge Ram total loss is ridiculous. Damage estimate is totally exaggerated and with new car replacement they are supposed to ...

    ca3's avatar
    ca3
    I appreciate your concern and all I want is my truck fixed. It just doesn't make sense to me how usaa would rather spen...
    USAA Social Service's avatar
    USAA Social Service
    I understand how serious this is, and regret the frustration this has caused you, ca3. It's certainly not our intention...

    Document Upload Not Working

    Jul 21, 2017

    I've been trying to upload my proof of income for a USAA auto loan and the website is not working. I have tried on mulitple comput...

    USAA Social Service's avatar
    USAA Social Service
    Oh no, Nobes99 - You can attach them in a secured email so we may forward them to the appropriate area. To attach them,...

    5 Summer Safety Reminders for Parents

    Jul 14, 2017

    No matter how you spend the summer this year, remember that while it is great to have fun, we should always be cautious and keep our kids safe. Here are five summer safety tips for parents.

    Auto road service

    Jul 21, 2017

    My family used roadside service today and discovered the unsatisfactory wait time and towing parameters. It is ridiculous to pay a...

    USAF_Ret's avatar
    USAF_Ret
    Paramike: "I'm sorry that happened to you but that is not there normal times just to let you know."So why do you say th...
    Paramike's avatar
    Paramike
    I have used that service before matter of fact numerous times counting when my 16 year old used it and never waited ove...

    Who to turn to?

    Jul 21, 2017

    I'm writing because I'm frustrated and I do not know who to contact. I currently have an open claim for a basement flood. I feel l...

    Mi Jefe's avatar
    Mi Jefe
    Complain to your state insurance commission. No excuse for bad service especially if they have to pay out.
    USAA Social Service's avatar
    USAA Social Service
    Grandpa G, I feel terrible in hearing that you feel USAA has let you down. You providing us with feedback is not someth...

    Phone call

    Jul 21, 2017

    I just got a texrt from 210-405-8722 Sender says "Im on my way" ??? I deleted it

    USAA Social Service's avatar
    USAA Social Service
    Thanks for reporting and please delete without responding Big Al B sure. The phone number listed in your post is from o...

    Be Great At Your Job – Run An Effective Meeting

    Jul 5, 2017

    Holding an effective meeting is a vital business skill that is largely missing today. Having clear meeting objectives, clear success measures, a meeting time of 30-60 minutes, a written agenda, and a specific list of decisions required in your meeting will make it an effective and rewarding business experience.

    Roadside Assistance

    Jul 21, 2017

    Most unskilled, non empathtic service I've encountered in a long time! Yesterday afternoon my car wouldn't start. I called roadsid...

    jimmyb84's avatar
    jimmyb84
    Three letters.....AAA
    USAA Social Service's avatar
    USAA Social Service
    NBC, I apologize that you had such a disappointing experience with roadside. There's always room for improvement in any...

    Boat insurance

    Jul 21, 2017

    The insurance company raised our boat insurance almost $300, close to 30%,; they told me the reason was because we had applied for...

    USAA Social Service's avatar
    USAA Social Service
    fruitcake45, I am sorry to hear about the increase in your boat insurance rates. I asked an insurance specialist to res...

    Sean Hannity

    May 25, 2017

    I did NOT risk my life to protect the 1st Amendment for this bank to turn on it because some fascist left organization did not lik...

    lrrylwhn's avatar
    lrrylwhn
    Voice on you seem very angry I don't watch Fox I love CNN yes I am a Democrat and thank God someone's going to balance ...
    Metastable's avatar
    Metastable
    First, a lot of people need to learn what the word "fascist" means, and stop applying it to everything that makes them ...

    Update on USAA’s Advertising Policy

    May 30, 2017

    Last week, USAA became aware that our advertising policy was not being applied consistently, as USAA had been advertising in error...

    lrrylwhn's avatar
    lrrylwhn
    Four letter word for hannity
    ASMJEM's avatar
    ASMJEM
    I recently have noticed a downward trend, after years of being a USAA member. USAA does not want to cover insurance iss...

    USAA Reviewing Advertising Policy

    May 30, 2017

    USAA is assessing its advertising placement rules after learning our commercials were airing on opinion-based television news prog...

    DonateLife!'s avatar
    DonateLife!
    "USAA is assessing its advertising placement rules after learning our commercials were airing on opinion-based televisi...
    LOURDESLL's avatar
    LOURDESLL
    I've been a loyal USAA member for 38 years. I still don't understand the need for USAA to advertise. Previously it was ...

    Resumption of Hannity Advertising

    May 30, 2017

    Glad USAA came to their senses before I had to cancel my membership! Like or dislike Hannity, the issue here was allowing left-win...

    ASMJEM's avatar
    ASMJEM
    I recently have noticed a downward trend, after years of being a USAA member. USAA does not want to cover insurance iss...
    J and J's avatar
    J and J
    Are they really "staying with Hannity"? Not sure, as I don't see any more USAA ads on Hannity or many if any on the oth...

    Please get rid of Zelle

    Jun 30, 2017

    For months I have put my 19 year olds check in my Usaa account then transferred it into his USAA account to avoid the hold funds o...

    USAA Social Service's avatar
    USAA Social Service
    I'm sorry to hear of your experience SLG1955, I will engage a Subject Matter Expert to review your feedback. ~ Lori
    SLG1955's avatar
    SLG1955
    I hate ZELLE. cannot get rid of it on my USAA account. Signed up and sent money to my kids checking account, only to ha...

    Android app corrupted?

    Jun 6, 2017

    Just in the past week, I've been getting toast notifications, stating, "The application appears to have been modified or corrupted...

    USAA Social Service's avatar
    USAA Social Service
    ThisOneGuy - I'm glad to hear that the app is working again for you. If you should run into any issues in the future, p...
    ThisOneGuy's avatar
    ThisOneGuy
    I echo all of the comments here to say this is a misstep on USAA's part. But I will also say after a reinstall and magi...

    Anyone else disappointed?

    Jun 22, 2017

    I wanted to share some candid feelings and am curious if anyone else feels the way I do or not. I've been with USAA since 2012 or ...

    USAA Social Service's avatar
    USAA Social Service
    Recruiterman, I appreciate you taking the time to provide your thoughts. We take our members' feedback seriously and I'...
    Recruiterman's avatar
    Recruiterman
    One should not have to resort to on the community complaint line to get things corrected by USAA. Perhaps it would be b...

    Need a current bank statement

    Apr 28, 2017

    I am applying for a loan and the loan officer needs a bank statement showing the money in my account. The problem is that the stat...

    USAA Social Service's avatar
    USAA Social Service
    Ingrid84, thanks for reaching out. I have sent you a message on usaa.com. Please login to review this and respond. Than...
    Ingrid84's avatar
    Ingrid84
    Hi I also need a current account statement, that would also show my physical address, please. Thanks

    USAA bows down to the ACH

    May 1, 2017

    I wish to express my disastisfaction with USAA. I'd send this to someone in charge, but they do a fine job of hiding themselves fr...

    USAA Social Service's avatar
    USAA Social Service
    Dieselfan - This is never the experience we want for any member. If you have anything specific we can address, I would ...
    Dieselfan's avatar
    Dieselfan
    I, too have begun the process of removing my business connections with USAA. I have come to the conclusion that the old...

    Unprofessional Conduct

    May 11, 2017

    I would like to speak with someone who is senior in the customer service area and is empowered to take action in order to address ...

    Ringmaster's avatar
    Ringmaster
    And now they want to add non-military to the Board.
    Goyo1964's avatar
    Goyo1964
    So is the issue the floats in the parade, the ads on Hannity, or the customer service issue? USAA has done right by thi...
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