Breadcrumb Trail:

  • USAA Member Community

Carousel Start
  • Military Spouses and Direct Sales: Making Working out Work

    A continuation of a look into military spouses who have found fulfillment and success representing a direct sales company. Siobhan, a software engineer and spouse to a US Navy pilot, shares details about her journey with direct sales.

  • Keys to Selecting a College

    Unmanaged educational debt is fast becoming the number one financial problem of many American’s and their families. Choose an educational institution based on the best outcome that will be a great career that leaves you financially secure with several career options. Here are some keys to consider when selecting a college.

  • Back-to-School … as an Adult?

    Returning to school as an adult isn’t uncommon these days. In fact, 40% of college students are 25 and older. I happen to be one of them — for the second time. Here are a few challenges many of us face as adult learners, along with some tried-and-true advice for overcoming them.

  • Carousel End


    Personal Finance Tips for Students in Higher Education

    Sep 23, 2016

    Higher education is a great time to jump-start your intellect, your curiosity, and your career. The best way to get the most from your determination and self-sacrifice to improve your education and to get a degree is to finish your education in a better financial situation than when you started.


    4 Things on My Mind as We Prepare for a Deployment

    Sep 21, 2016

    Is your family preparing for an upcoming deployment? My spouse just got news he will deploy next year, so I feel the pressure to cram in all of the family activities, life events and holidays together as we can. Read on for the four ways I start to plan my life around an upcoming long absence.


    My insights on parenting adult children

    Sep 20, 2016

    Parents of adult children want the absolute best for their kids. Let’s commit to helping them reach their goals and aspirations by sharing our experiences, supporting them, and encouraging them along the way.

    Personal Finance Success – Part 1: How to Build Credit

    Sep 19, 2016

    This week we will be discussing how to properly build credit. The dos and don’ts and some other things you may have not been aware of, because building credit can be tricky.


    Sep 26, 2016

    I must say its been the worst 8 months of my life dealing with USAA Mortage Department! I was denied and told to get a 2nd job! I ...

    USAA Social Support's avatar
    USAA Social Support
    Mr No End, After reading your post, I can certainly understand your disappointment. I am engaging our mortgage departme...

    Small Business services

    Sep 26, 2016

    When are you going to offer small business banking and credit services?

    USAA Social Support's avatar
    USAA Social Support
    Angeltaxi, that's a great question! We are always looking for ways to serve our members. We are not currently in the pr...

    Mailing a check - timeline

    Sep 26, 2016

    I sent three checks in the mail, with one deposit slip for all three checks. The checks were sent in the deposit envelopes that we...

    USAA Social Support's avatar
    USAA Social Support
    Hi Medina2014! Thanks for reaching out to us. Please note that whenever checks are mailed for deposit, we ask to allow ...

    Traveling Empty-Nesters

    Sep 15, 2016

    If the nest is almost empty, why are you still sitting in it? Have you taken a vacation since the kids left?

    Debit card

    Sep 26, 2016

    I was told I was getting a new card by Monday but USAA dropped the ball and told me I have to wait until Friday and wonder why peo...

    Horrible Customer Service

    Sep 26, 2016

    I have an ongoing issue with a hail damage claim and have called USAA's customer service line probably 10 times in the past 2 week...

    USAA Social Support's avatar
    USAA Social Support
    El mers, Thank you for your post. Please let us know if you have any question, we would be happy to help.
    El mers's avatar
    El mers
    In 2012 I PCS from Germany and I was paying for insurance almost $700.00 a month in FL around $500 for 2 BMW then I Cal...

    Avoid USAA recommended contractors

    Sep 26, 2016

    I have an active homeowners claim with USAA. Your company recommended a local contractor to me to do repairs; unfortunately, they ...

    Josh USAA's avatar
    Josh USAA
    PJ334, We apologize and can see you are disappointed with the level of service you have received. We will be in contact...

    Higher Education Financial Planning Tips for Military Vet...

    Sep 12, 2016

    There is extraordinary excitement for military veterans to return to institutions of higher learning to get an undergraduate or a graduate degree. For many veterans, successfully completing an undergraduate degree marks the very reason why they began their military journey in the first place. Follow these five tips to remain on a sensible and financially wise path during your education.

    Ride share with Uber

    Sep 26, 2016

    In NH, my understanding is that Uber's insurance covers you when you have the passenger in the vehicle. However, there is a gap in...

    USAA Social Support's avatar
    USAA Social Support
    Wildcat101 - Thank you for talking time out of your day to reach out to us. The ride share coverage will be available i...

    Quote for home and auto

    Sep 26, 2016

    I have not switched to USAA. I was trying to find out how much it would cost for home and auto together. I got separate quotes for...

    Buckeye37's avatar
    I got a personal loan at USAA with 17% APR. ANY FinTech company will give me, with my credit history, a loan < 10% APR ...
    USAA Social Support's avatar
    USAA Social Support
    UofK, I attempted to call you in regards to your question and did leave a voice mail. In most locations, you may receiv...

    Tramatised Widow and Veteran over fire

    Sep 26, 2016

    I am only eating one meal a day your company choose to over a mistake nearly kill off my husband with stints in his heart over wal...

    Cynthia1USAA's avatar
    ashbylight, We realize the importance of your situation. We've escalated your concerns and someone will be contacting y...
    ashbylight's avatar
    my phone # is xxx-xxx-xxxx if you want to call me ASAP over this matter! Moderator Note: For your privacy, we have edit...

    Email received about 10% bonus rewards points offer that ...

    Sep 26, 2016

    Have just received email advising that my 10% Rewards bonus would be expiring soon. The email referred me to sign into my webpage ...

    USAA Social Support's avatar
    USAA Social Support
    Jim Heightster, Thank you fore reaching out to us regarding the email received. I will be happy to share more informati...

    NFL Sponsorship

    Sep 11, 2016

    Given the current disrespectful behavior of overpaid primadonna NFL players towards our nation, the military, and law enforcement,...

    USAA Social Support's avatar
    USAA Social Support
    Thanks for reaching out, and providing your feedback. . We realize this is an important issue for our members and will ...
    Dub70's avatar
    Concur/sharing:Sir/Ma'am, I respectfully request that you consider cancelling your sponsorship w/the NFL and any profes...


    Jul 11, 2016

    Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provi...

    Kay12's avatar
    Thank you---I appreciate it very much that you are looking into this problem.
    Gus USAA's avatar
    Gus USAA
    Kay12, Thank you for sharing your experience with the Community. This is not the type of service we expect for our memb...

    Savings, Checking and CC accounts Disappeared!

    Jul 14, 2016

    My savings, checking and CC accounts disappeared from both my mobile app and desktop app. DISAPPEARED! I am hoping this is a tempo...

    Cynthia USAA's avatar
    Cynthia USAA
    saaked, I have engaged a colleague to review your specific situation further and contact you to address your concerns. ...
    saaked's avatar
    My account has been hacked 2 days ago. There seemed to be a major bug in their system that hackers got into their syste...

    Deposit Holds

    Aug 15, 2016

    My husband and I have been a USAA members for 4 years. We have been using mobile deposit for over 2 years. Today, for the first ti...

    Celeste USAA's avatar
    Celeste USAA
    Voice of Reason, Thank you for your comments. Please do not hesitate to contact us if we may be of further assistance t...
    Voice of Reason's avatar
    Voice of Reason
    Had to LOL at the ridiculous Constitution jibberish which is not even applicable in this situation. Your Constitutional...

    Phishing Scam "Representing" USAA.

    Jul 7, 2016

    I have received two phone calls in two weeks from an organization "Representing" USAA. The first thing they asked for was my membe...

    USAA Social Support's avatar
    USAA Social Support
    FraggleRocks, I can certainly appreciate your passion and I regret your recent dealings with us was not on par with the...
    FraggleRocks!'s avatar
    Being a member for over 27 years and my parents being a member for over 55 years and until just recently my grandmother...


    Jul 23, 2016

    Was in ptsd program for over a month. Got out last week to find out my entire benefits check was stolen by USAA in overdraft fees ...

    Cynthia USAA's avatar
    Cynthia USAA
    Diadem1, We appreciate you sharing your experiences with us in Community! It's great to hear these experiences have all...
    Diadem1's avatar
    $3000 in overdrafts (OD)? Fees or did they pay your bills? This complaint sounds bizarre. Even if OD cost $30 each, you...

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    NSueZ's avatar
    Dear USAA I feel for the USAA member as this is a fairly common situation where USAA thinks they have resolved a situat...
    thomasrd's avatar
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...

    How do you disable Cybercode

    Jul 1, 2016

    I made the mistake of activating the cybercode option for and now I am unable to switch back to computer recognition. I f...

    TecHusky's avatar
    I figured this out! I had this same problem and was really annoyed they didn't seem to have a way to disable it, but th...
    Cynthia USAA's avatar
    Cynthia USAA
    waddo, I'm sorry for your frustration and the inconvenience this is causing you. I've forwarded your feedback to our Me...

    Samsung pay

    Sep 22, 2016

    For the love of all that is great PLEASE get samsung pay going for debit cards!!!

    USAA Social Support's avatar
    USAA Social Support
    BMcC, as requested you have been added to the notification list. Thanks for reaching out! -Marisa
    BMcC's avatar
    Add me too. I would like to be able to use my Samsung Pay.Thanks,Bob McC

    Insurance claims

    Sep 2, 2016

    I have been a USAA member now for over 40 years and have usually been pleased with the treatment and service I have received. In 2...

    Phantom Cobra's avatar
    Phantom Cobra
    As a former claims adjuster, I can tell you that loss of value due to an accident is as common as buying and selling ca...
    Hmathieu's avatar
    Small claims not smell claims. Sorry for that typo.
    Close Pop-up