Carousel Start
  • Renting a Home Sight Unseen

    Military families face a tough decision when they PCS. Should they wait until their arrival at their future duty station to commit to a new home or should they lock on housing before they move. This blog post provides a few ideas to consider.

  • Buy For Value, Not for a Sale

    Sales are only a good deal if we buy something that we truly value – learn how to differentiate.

  • Getting Back in the Insurance Groove

    Before you get entrenched in your routine this fall, take some time to reivew all of your insurance to ensure it has kept pace with your life.

  • Carousel End


    Your Toddler as a Wingman

    Jul 17, 2015

    Finding friends after a move is a lot like dating. It is often awkward. Instead of being surrounded by a group of giggling girls to help break the ice when meeting a new person, I have a smiley, friendly and loud toddler to assist! What better wingman to help?


    Bring the Advice from Your Military Mentors to Work

    Jul 10, 2015

    In the military, Commander’s, friends, and subordinates all helped develop your professional military skills. Remember that advice from your military mentors in your post-military career.

    Pause Before Purchase - Wait a Week Before Major Purchase...

    Jul 23, 2015

    Major purchases are major decisions. Don’t try to rush a major financial decision. Instead, once you have made a decision, wait one week and then reconsider the decision. Often, more time to make a decisions makes sure we make the right purchase choice.

    Looking for $10 statement credit on Back to School purcha...

    Jul 29, 2015

    Last week I got a postcard in the mail from USAA offering a $10 statement credit on Back to School clothes, supplies, etc. (qualif...

    BrianaHartzellUSAA's avatar
    Hi EllenH, I will ask our banking partners and post an update when I have one! Thank you for posting!

    Moving from WA to TX - recommendations on movers? anyone ...

    Jul 28, 2015

    I've been researching the big national moving companies.. Atlas, Mayflower, Bekins... and have read a LOT of recent negative revie...

    Farmerwd's avatar
    I had good luck with a website called They broker your move to many diff bidders (Estes in my case) and m...
    Phantom Cobra's avatar
    Phantom Cobra
    I moved in 2012. No matter who you go with if you hire someone, buy the most insurance you can get. The standard carrie...

    Discounts on hotels

    Jul 28, 2015

    I was told I need an actual AAA card number to receive a discount on hotels. But I have AAA through my insurance still since I'm n...

    Phantom Cobra's avatar
    Phantom Cobra
    I found this post confusing. AAA has their own insurance in most places. In places where they don't, or at least didn't...
    BrianaHartzellUSAA's avatar
    Hi Tanya4, You can find discount on hotels using your USAA membership here. Where are you trying to book a room that st...

    Canceled Deployments – Do They Really Happen?

    Jul 10, 2015

    There are a few things you should expect, and also prepare for should your loved one's deployment get cancelled.

    New Chipped Credit Cards

    Jul 28, 2015

    Customer almost 12 years now, and I'm very unhappy with the new chip credit card roll out.My current card gets deactivated while I...

    BrianaHartzellUSAA's avatar
    Dear CharlieGreen, First, thank you for your 12 year membership. We appreciate you for sharing your thoughts and provid...
    Browncat's avatar
    I have had a Amex and a M/C with the Chip for several months and have not had any issues. My non chip card on both for ...

    Anybody receive their $300 for new checking account yet?

    Jul 28, 2015

    So USAA convinced me to open a checking account with them. I was told I would get $300 for opening and having two direct deposits ...

    BrianaHartzellUSAA's avatar
    Hi ironwill2654, Thank you for your comment! Here is a little more information: An account holder will receive a 1099-I...
    Ryczar's avatar
    AngelaCabanUSAA I already have been told that it will be no later than 9/30. This inquiryinquiry is to find out if anyb...

    USAA Telemarketing

    Jul 28, 2015

    USAA has a link to travel benefits, cruises, hotels, etc. If you click that link your visit is recorded and the travel company wil...

    AngelaCabanUSAA's avatar
    tikal, Yikes! Let me pass this along to our team and have them look into this for you. Thank you for posting, if I have...

    How to Evaluate a Military Discount

    Jul 9, 2015

    Military discounts are something that all military members appreciate because it helps stretch our budgets. Make sure the discount the company is offering is a good deal.

    Claims adjuster that cannot negotiate

    Jul 27, 2015

    My useless claims adjuster offered the parents of a boy that kicked my dog (which bit him as a result of the kick) $34,000 to sett...

    New adjuster's avatar
    New adjuster
    It was a bite and let go. All the money should have gone into the settlement, not for his mothers new saline implants. ...
    Phantom Cobra's avatar
    Phantom Cobra
    Not much detail here. Was the bite serious (to the bone) or just broke the skin? Did the dog just bite and let go or ho...

    How a dream turned into a nightmare...

    Jul 27, 2015

    I recently had the fortune/misfortune to have a opportunity to upgrade from a Tacoma to a Tundra. Having used USAA for a loan in t...

    BrianaHartzellUSAA's avatar
    Dear Jo E, I can only imagine the stress this situation is causing you! I have escalated your concerns and would like t...


    Jul 27, 2015

    NICHOLAS X. XXXX CDR-USN Retired XXXXX Family Partners, Ltd XXXXXXXXX, XXXXX XXXXX FAX XXX XXX XXXX May 31, 2015 Attn Marcos XXXXX...

    Phantom Cobra's avatar
    Phantom Cobra
    Having been the owner of several businesses over the years I can say that most, if not all, financial services assume y...
    DSTEXAS's avatar
    Have you really been using a personal checking account as a business account for 20 years? If so, you have been leaving...

    Roadside Assistance

    Jul 27, 2015

    As I write this it is a Monday and I'm in Concordia Missouri. Saturday night my car died on the interstate in Concordia. I managed...

    DSTEXAS's avatar
    USAA Roadside Assistance is really just a bare bones policy add-on for around $15.00 a years. They actually pay towing ...
    BrianaHartzellUSAA's avatar
    Dear Egans, Thank you for taking the time to post. I have escalated your comments and experiences to our claims departm...

    Home Equity credit/loans

    Jun 15, 2015

    USAA keeps saying the Home Equity Loans will be available again later in the year, what does that mean? When later in the year? Ca...

    BrianaHartzellUSAA's avatar
    Dear Jak2 and Leinad, Thank you for your comments. I am sorry there are not updates at this time.
    Leinad's avatar
    I came here looking for an equity line. I will be going elsewhere obviously. Just wanted to make sure you noted the los...

    Account Information Gone - UPDATE

    May 26, 2015

    I just got off the phone with customer service. They are updating their system, so several people are unable to see their account ...

    ARM's avatar
    This tends to happen since USAA refuses to shut down and do maintanence correctly. They tend to try doing during the ov...
    BrianaHartzellUSAA's avatar
    Hi Johnny, I responded ot your other post here. But is seems your is an isolated issue. please give us a call here : Ph...

    Why would USAA refuse to use my "Excellent (756)" or "Goo...

    Jul 2, 2015

    USAA refuses to acknowledge my two high credit scores and choses to use a lower one that I can not verify. I have never missed a p...

    BrianaHartzellUSAA's avatar
    Thank you for the update Hedy69! :)    
    Hedy69's avatar
    USAA and I were able to work out the situation to my satisfaction. Never got to the bottom of the origin of the fair sc...

    USAA is about to lose our business.

    Jun 7, 2015

    I had money in my personal checking account and pulled some out at an ATM to use. I checked my account a couple days later and tra...

    TWolfe07's avatar
    No, sir. It is not the banks responsibility to manage your finances, it's yours. YOU are the one who should know how mu...
    JimFLNY's avatar
    My friend, also a USAA member, had to resolve some financial matters after her mother passed away. USAA demanded the or...

    Morally unjust

    Jun 23, 2015

    My wife and I opened a checking account with USAA last week. Woke up yesterday morning to over $100 missing from the account. When...

    Home loan preapproval

    Jun 6, 2015

    I just logged on to apply for a home loan preapproval and I couldn't find the button. I reached a representative only to find out ...

    sdchaffin's avatar
    Sadly I can tell you that a pre-qualification is not the same thing. After 14 years I started to give USAA a second cha...
    mansolil's avatar
    This is an interesting thread and I will be tracking to see how this is resolved. I am a HUGE fan of USAA, but will go ...

    USAA is literally ruining my life!

    Jun 6, 2015

    These eight day holds onmy checks are literally ruining my life! I never used to have these problems with USAA but now their custo...

    Deposit Holds - 3 Strikes for USAA

    Jun 29, 2015

    I recently closed my USAA account due to checks and ID being stolen. I opened a new account with USAA. I get a monthly cell phone ...

    BrianaHartzellUSAA's avatar
    Hi Den17, While we appreciate community participation, duplicate posts may be removed per our moderation guidlines. Tha...
    den217's avatar
    Oh, I forgot @Michelle2, you should tweet this. I tweeted it #USAASUCKS!

    Bad Reviews/Second Thoughts

    Jul 4, 2015

    I've just read quite a few bad reviews on different things, about usaa, I'm not sure if having an account with usaa, was a good de...

    BrianaHartzellUSAA's avatar
    Dear Sooo, Thank you for taking the time to post. I have sent your comments to our claims department for review and the...
    JimFLNY's avatar
    I recommend that you review your policy. It is common practice to take away coverage in one section and give it back in...

    My membership doesn't matter to USAA.

    May 10, 2015

    I'm only a 10 year member. My parent for over 50. I have a been slowly removing myself from USAA (such as rescheduling my income d...