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  • Tagging Along on a Detachment

    If you get the opportunity to meet your active duty counterpart somewhere new while they are training, I encourage you to make travel plans. In my opinion, if you are able to break up the amount of days they are gone with a visit or port call, the deployment / separation will go a lot smoother.

  • DITY Diaries

    Besides some of the obvious perks, there is NOTHING easy about making a move on your own. I asked fellow military spouses about their memorable DITY moments and I can safely say I do not see another one in our PCSing future!

  • Financial Expressions I’m Falling in Love With

    Here are some couples-flavored money moves sure to set the mood for a a future of fabulous Valentine's Days.

  • Carousel End

    Featured

    A Budget Friendly Valentine’s Day

    Feb 10, 2017

    Don’t equate love with consumption of goods; a perfect Valentine’s Day can be a date opportunity for you and your spouse – on a budget!

    Featured

    How Military Strategy Can Help Your Career Strategy

    Feb 9, 2017

    Military Strategy is a great guide for personal career strategy because it recognizes that a combination of results, teamwork, concern for subordinates, teaching, and personal leadership by example are what it takes a leader to consistently succeed in both business and in battle.

    The Important Milestones of a Military Family

    Feb 17, 2017

    These important milestones created are unique to our very own military life. It has provided guidance, insight and comfort. Helping us to cope with loss, separation and love along the way.

    Checking

    Feb 19, 2017

    Will USAA customer service be available tomorrow ?

    USAA Social Service's avatar
    USAA Social Service
    Thanks for posting in the Community, Aceboog. While the bank and the Federal Reserve are closed, our call centers will ...

    Denied USAA Benefits

    Feb 19, 2017

    I just signed up for a USAA Account with a General Under Honorable conditions discharge. I was separated from the Service for MST(...

    USAA Social Service's avatar
    USAA Social Service
    KyNLa, I understand you have concerns regarding eligibility with USAA. I am sorry to hear about your experience while s...

    Red letters on Available Credit

    Feb 19, 2017

    Hi, I recently paid my overdraft for my credit card two days ago and it states my current balance is 78 dollars below my credit li...

    USAA Social Service's avatar
    USAA Social Service
    JBerg18, thank you for contacting us regarding your recent payment. I will be happy to review your concerns. A secured ...

    Finding the card that’s right for you

    Feb 8, 2017

    Choosing the right debit or credit card is like trying to decide on which shade of pearl you want to paint your living room wall. That’s why we recently commissioned a survey that looked at current credit card and banking usage behavior in six cities across the country. Here’s what we learned.

    Open Presidents Day

    Feb 19, 2017

    Will I be able to call to finalize an auto loan on Monday, President's day?

    USAA Social Service's avatar
    USAA Social Service
    Kaceface - Thank you for contacting us. Our loan department will be available on Monday, President's day to help finali...

    I am waiting for a check to clear my account.

    Feb 19, 2017

    Hello- I am waiting for a check to clear my account. Will it be processed on 2/20/17? I am unsure because you are closed for the h...

    USAA Social Service's avatar
    USAA Social Service
    Nolans, I understand you are waiting for a check to clear. Monday is a bank holiday; therefore, we will not be processi...

    1099-B

    Feb 19, 2017

    I have receieved 1099-DIV, INT, and MISC documents through online but it seems that I haven't recieved 1099-B. Has anyone run into...

    USAA Social Service's avatar
    USAA Social Service
    Thanks for posting, Pesimist. I've send your inquiry to my colleagues in our investment area for research and follow up...
    Pesimist's avatar
    Pesimist
    Not sure why USAA delayed 1099-B's again this year. Mine just posted yesterday - IRS mandate was 15 Feb 2017USAA servic...

    Salute to Service lounge at #SB51

    Feb 7, 2017

    We love it when others join us in saying 'thank you' to our military. We wrapped up two days of hosting military and their families in the #SalutetoService lounge at #SB51 & some of the NFL's premier athletes & coaches stopped to show their appreciation for what you do or have done.

    USAA PSA

    Feb 19, 2017

    Please remember, USAA is a private banking institution that does not care one bit about you, your family or your life. They want y...

    Change information

    Feb 19, 2017

    We have sold the house but usaa hasn't updated our address even though we have updated it several times. It's just on home informa...

    Disregarded customer's avatar
    Disregarded customer
    They don't care about, they only care about the money you give them.
    USAA Social Service's avatar
    USAA Social Service
    LovemyDaddy - I'm sorry to hear the address wasn't updated for your profile. I'm happy to update the address for you. P...

    senior bonus

    Feb 19, 2017

    On the "Allocation to your Subscriber's Account " letter that we recently recieved, how do you tell the difference between a norma...

    Disregarded customer's avatar
    Disregarded customer
    Remember, they don't care about you, they just care about the money you give them. Cheers!
    USAA Social Service's avatar
    USAA Social Service
    Dear member75, We are happy to answer any questions you have about the Subscriber's Account letter. We will have a coll...

    Buying a Car

    Feb 19, 2017

    I will be in Calfornia to buy a car, and need to know the best way to pay in cash. I will be shopping from both dealers and privat...

    USAA Social Service's avatar
    USAA Social Service
    Dear Needymoney, I wish you the best in your car-hunting! The only way to obtain cash is via the ATM. When the time com...

    Dividend Check 2016

    Nov 29, 2016

    Has it been determined if checks will be sent out this year? Thank you.

    USAA Social Service's avatar
    USAA Social Service
    nayenaye, Thank you for sharing your concerns, and that's not the experience we want our members to have. I'm engaging ...
    nayenaye's avatar
    nayenaye
    I have also spoken to some rude representatives even ones that give out the wrong info but puts it in the system like t...

    Usaa is different than it was

    Dec 22, 2016

    Is it just me or has USAA changed? They (we) used to be a top notch outfit, leading the charge. Now it seems like it's a normal ba...

    USAA Social Service's avatar
    USAA Social Service
    Thank you Millsbuddy07 for taking the time to provide your concerns and this isn’t the experience we want our members t...
    Millsbuddy07's avatar
    Millsbuddy07
    Also please forgive the typos, my thumbs have a mind of their own.

    26(f)

    Dec 14, 2016

    Hello,What is the story behind this"loophole "that is closing in March or May next year?If is legit how do you invest in it?Thanks...

    chuck40's avatar
    chuck40
    Do you offer a 26f product. If, so, please forward me the info. Thank you. Charles J. Collet charlescollet@att.net
    blitzkrieg67's avatar
    blitzkrieg67
    Ok so after reading these forum responses and a bit of thinking, I would guess that these 26f programs are NOT as easil...

    USAA 2016 SSA Dividend is NOT really out of line

    Dec 9, 2016

    I've been a member for over 40 years. I have kept a record of my SSA balance and yearly dividends since 1997. Apparenlty USAA has ...

    USAA Social Service's avatar
    USAA Social Service
    Catastrophic claims can affect both home and auto rates depending on location RCD. If a rate increase has affected your...
    USAA Social Service's avatar
    USAA Social Service
    RCD, I understand you have concerns regarding the SA Dividend, membership and rates. I will be happy to send your conce...

    Sick of USAA

    Jan 5, 2017

    I'm getting really tired of USAA putting "holds" on a physical check that I have to deposit through the mobile app. I'm usually di...

    Salkman's avatar
    Salkman
    FWIW - here's a petition I posted to ask USAA to change the credit card holds. Can be amended to ask them to change the...
    FullBird's avatar
    FullBird
    ArmyVetOnline: You are confused. You never had a $100,000 Deposit@Mobile daily check deposit limit. The highest availab...

    Visa chip card not working in Hong Kong for my student ei...

    Jan 5, 2017

    My daughter is studying in Hong Kong. She had her ATM card blocked after sending the new VISA chip card. This caused quite an inco...

    USAA Social Service's avatar
    USAA Social Service
    China Coastie this is fantastic news! I'm so happy you were able to locate an ATM in Hong Kong to complete the withdraw...
    China Coastie's avatar
    China Coastie
    Update: Some Success. Tried it this last visit. We were in a more "local" area (Wong Tai Sin). The listed bank didn't w...

    Unable to Deposit

    Dec 26, 2016

    Very disappointing to be unable to deposit Christmas checks either via @mobile or online the day after Christmas. Pretty bad time ...

    USAA Social Service's avatar
    USAA Social Service
    Time Traveler - I'm sorry to hear of the issues you experienced when using the USAA mobile app. Pease reach out to Webs...
    Time Traveler's avatar
    Time Traveler
    For more than a week, my USAA mobile app has been unable to connect to the internet, although the other apps have no pr...

    Mobile deposit

    Dec 20, 2016

    Does it seriously take 8 days for a deposited check to clear?? I have no bank near me and can't wait 8 days to pay my bills.

    USAA Social Service's avatar
    USAA Social Service
    NSueZ, We appreciate you elaborating on your experience. This is not the way we want our members to feel. Your comments...
    NSueZ's avatar
    NSueZ
    Actually I left a message via e-mail and voice mail - zero response. How's that for great customer service? It does not...

    Senior Bonus

    Feb 8, 2017

    Has a decision been made regarding a payment of the Senior Bonus for this year? If not, when is it supposed to be made?

    USAA Social Service's avatar
    USAA Social Service
    Thanks for your comments Samyhobbit. Please check your preference in receiving the senior bonus as everyone that qualif...
    samyhobbit's avatar
    samyhobbit
    It is clear that there is a growing sense of frustration over the issue of the senior bonus. Yes - all of us with over ...

    Poor Mortgage Service and Management Response

    Dec 6, 2016

    Don't do it...use another mortgage service. The loan officer in the loan origination department failed to compute my VA entitlemen...

    USAA Social Service's avatar
    USAA Social Service
    Doc MF, We regret to hear of your experience as this is not the type of service we expect for our members. Please reach...
    Doc MF's avatar
    Doc MF
    OK,It is now 2 weeks since my last post.My closing was put off for another week because the county I live in was declar...
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