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  • Military Skills that Aid Innovation

    Military skill sets provide the Innovation process key building blocks to be successful. Using military skill sets in the Innovation Process finds a way to engage employees, paints the vision of success, gives a process to improve, and creates a discipline to proactive to find continued innovation.

  • 5 Ideas for the Foodie In You

    You too can have fun with food with a little creativity, bravery, and curiosity and still not overspend. Check out these these ideas to change things up a bit at the dinner table.

  • Get Smart About Credit

    National Get Smart about Credit Day falls on Oct. 20, 2016. In recognition, let’s bust a few common credit myths — and discuss some ways you can protect your credit.

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    How Does Direct Deposit Work?

    Oct 25, 2016

    Direct Deposit is a safe, easy and secure way to deposit your paychecks. This post will explain how direct deposit works and how to set it up though your employer.


    How to Open a Checking Account

    Oct 21, 2016

    Why do you need a checking account, and how do you go about opening one? Here is a step-by-step guide.


    Halloween Safety Tips for Military Families

    Oct 14, 2016

    When you move to a new neighborhood, or decide to venture out to a different neighborhood for the day, you have to be careful since you don’t really know the area very well. Here are a few safety reminders while taking out the kids this Halloween.

    4 Tips to Prevent Lost Boxes

    Oct 19, 2016

    How do you prevent the majority of your household goods from being lost in transit!? Labels, tape, the help of a few social media groups and the willingness to micromanage could go a long way in preventing your boxes from being lost during a move.

    Credit card fraud

    Oct 26, 2016

    I am a USAA member over 25 years and have been very happy with their service until recently. After reporting a credit card problem...

    Money manager data

    Oct 26, 2016

    I would like to download my checking account transactions (account activity) as displayed in "Money Mnager" and import to an Excel...

    USAA Social Service's avatar
    USAA Social Service
    lazerazer, thanks for reaching out. Please contact our Technical Support at 877-632-3002 for further assistance and tro...

    Credit Cards

    Oct 25, 2016

    I will wish that someone that is in the credit card department can ask underwriting about the policy and procedure about obtaining...

    USAA Social Service's avatar
    USAA Social Service
    TnGuy423, Thank you for your post. So that we can look into the specifics of your concern we ask that you contact us at...

    Living in Germany – Meet Courtney

    Oct 14, 2016

    Living and working in Germany can be an enjoyable adventure. Check out our interview with Courtney, from the milspouse blog Courtney at Home. Prost!

    USAA bank is horrible

    Oct 25, 2016

    Been a member 29 years. It's now impossible to be a member of USAA bank. They limit the checks you can deposit with he phone app a...

    USAA Social Service's avatar
    USAA Social Service
    Elvistherugger, First, I would like to thank you for your membership of 29 years. I understand that your options for de...

    50 years

    Oct 25, 2016

    We have had several auto claims and USAA has been the best. Very detailed, precise and fast with payment. We are currently going t...

    USAA Social Service's avatar
    USAA Social Service
    Satisfied3, Thank you for sharing your claims experience. We appreciate your loyalty over the past 50 years, and we loo...

    Customer service was horrible.

    Oct 25, 2016

    I detailed my recent experience in my last post. This was about holds on money orders deposited to my checking account. USAA has h...

    USAA Social Service's avatar
    USAA Social Service
    Ian10, we regret to hear how disappointed you are and would like to escalate your situation further. A subject matter e...

    Samsung Pay arrives Oct. 11

    Oct 13, 2016

    Samsung Pay is now available for all USAA Visa debit and credit cards. Samsung Pay allows members with compatible Samsung devices to pay with their mobile phones at almost any place you can pay with your card!

    Change my 6 month car insurance to the 12 month

    Oct 25, 2016

    How do i change paying a 6 month car insurance to a 12 month one ?

    USAA Social Service's avatar
    USAA Social Service
    Foxyone, Thank you for your question, and I'm happy to help. Currently, if your policy term is for six months there's n...


    Oct 25, 2016


    USAA Social Service's avatar
    USAA Social Service
    Hi Rourke. Thanks for contacting us in regards to your concerns via member community. Your long membership for yourself...

    removing self from account

    Oct 25, 2016

    My ex girlfriend opened an account and added me as a cardholder. She keeps maxing it out and I've been trying to pay it off so I c...

    USAA Social Service's avatar
    USAA Social Service
    cs666, thank you for your post! I initiated a secure member message on the website with additional details. You can ret...

    Verifying for Apple Pay for 6s+

    Oct 25, 2016

    Can't get my card verified. Only option is to call. I hate calling and talking to people. Why can't this just work?

    USAA Social Service's avatar
    USAA Social Service
    nsuddeth, I can totally understand your frustration. Due to security reasons, we cannot resolve mobile pay issues throu...

    NFL Sponsorship

    Sep 11, 2016

    Given the current disrespectful behavior of overpaid primadonna NFL players towards our nation, the military, and law enforcement,...

    Cmj11's avatar
    I stand by the NFL players who exercise there rights to protest. In case you haven't noticed, they are protesting the m...
    USAA Social Service's avatar
    USAA Social Service
    Concerned Airman, Thank you for your membership and we appreciate you taking the time to share your thoughts with us. W...

    Samsung pay

    Sep 22, 2016

    For the love of all that is great PLEASE get samsung pay going for debit cards!!!

    JS4's avatar
    I just activated my USAA VISA card in Samsung Pay! Hooray! Thanks USAA.See the following USAA news release:https://comm...
    USAA Social Service's avatar
    USAA Social Service
    C Stephen, We understand the importance of providing services our members want. We can assure you Samsung Pay is coming...

    Deposit Holds

    Aug 15, 2016

    My husband and I have been a USAA members for 4 years. We have been using mobile deposit for over 2 years. Today, for the first ti...

    Celeste USAA's avatar
    Celeste USAA
    Voice of Reason, Thank you for your comments. Please do not hesitate to contact us if we may be of further assistance t...
    Voice of Reason's avatar
    Voice of Reason
    Had to LOL at the ridiculous Constitution jibberish which is not even applicable in this situation. Your Constitutional...

    USAA bumper sticker

    Sep 15, 2016

    How do I get a USAA bumper sticker? I would like 2 ,for the the 2 vehicals I have insured with USAA.

    USAA Social Service's avatar
    USAA Social Service
    JOG83, We appreciate your membership, and I would be happy to order a couple of bumper stickers for you. Please allow u...
    JOG83's avatar
    This is so cool! May I please get two for my old car and the new one im gonna get using car buying service with yall!

    Customer Service

    Sep 8, 2016

    I have been insured by USAA since 1960 as a USNavy dependent. Upon graduation from OCS in 1967 6I became a member and have been so...

    USAA Social Service's avatar
    USAA Social Service
    Shipmate - To answer your question regarding complaints - the ratio of complaints versus active policies was.0004 for h...
    USAA Social Service's avatar
    USAA Social Service
    ShipMate929, I'm sorry to hear you have not been contacted. I will be happy to check on the status. -Cynthia

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    NSueZ's avatar
    Dear USAA I feel for the USAA member as this is a fairly common situation where USAA thinks they have resolved a situat...
    thomasrd's avatar
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...

    Insurance claims

    Sep 2, 2016

    I have been a USAA member now for over 40 years and have usually been pleased with the treatment and service I have received. In 2...

    Phantom Cobra's avatar
    Phantom Cobra
    As a former claims adjuster, I can tell you that loss of value due to an accident is as common as buying and selling ca...
    Hmathieu's avatar
    Small claims not smell claims. Sorry for that typo.

    New Visa chip debit card and Apple Pay

    Jul 31, 2016

    So I just got my new Visa chip debit card. I am an avid Apple Pay user. My MC debit was in Apple Pay.You can imagine my surprise w...

    Gus USAA's avatar
    Gus USAA
    rica_sher, Thank you for sharing your feedback in the Community. USAA does support and offer Android Pay to our members...
    rica_sher's avatar
    If it makes you feel any better, USAA never supported Android Pay. This bank is truly behind the times.

    Phone Reps

    Sep 17, 2016

    Anyone calling USAA be very cateful

    FullBird's avatar
    Thomas, you have been whining here for 1/2 a year. You keep threatening to close all your accounts at USAA and never ha...
    thomasrd's avatar
    Thanks, I have. I need further assistance. What should I do? My phone records show I called USAA, the reps here says th...

    NationStar - Waiting for the bottom??

    Aug 4, 2016

    Aftger 30 years with USAA I'm waiting for the bottom to kick in for USAA continued deteriorating Customer Service. I use to recomm...

    Celeste USAA's avatar
    Celeste USAA
    Puzzled, We sincerely regret your experience and understand your frustration with this situation. We apologize for this...
    Puzzled's avatar
    I tried again, and it still didn't work. A USAA Mortgage Services rep "researched" the issue and was told by NSM that t...
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