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  • Demonstrate Your Military Values at Work Every Day

    Military Values such as respect, a good attitude, polite humor and an overwhelming desire to accomplish the mission make military skills invaluable in the workplace. Every day you should bring these skills and others to make you better, more engaged, and a more productive team member.

  • Renting a Home Sight Unseen

    Military families face a tough decision when they PCS. Should they wait until their arrival at their future duty station to commit to a new home or should they lock on housing before they move. This blog post provides a few ideas to consider.

  • If You Can’t Do It Right, It’s Not the Right Time to Do It: Buying a Home

    Is it the right time to buy? Check these boxes to help ensure a smooth transition to home ownership.

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    Featured

    Buy For Value, Not for a Sale

    Jul 24, 2015

    Sales are only a good deal if we buy something that we truly value – learn how to differentiate.

    Featured

    Your Toddler as a Wingman

    Jul 17, 2015

    Finding friends after a move is a lot like dating. It is often awkward. Instead of being surrounded by a group of giggling girls to help break the ice when meeting a new person, I have a smiley, friendly and loud toddler to assist! What better wingman to help?

    Featured

    Bring the Advice from Your Military Mentors to Work

    Jul 10, 2015

    In the military, Commander’s, friends, and subordinates all helped develop your professional military skills. Remember that advice from your military mentors in your post-military career.

    Pause Before Purchase - Wait a Week Before Major Purchase...

    Jul 23, 2015

    Major purchases are major decisions. Don’t try to rush a major financial decision. Instead, once you have made a decision, wait one week and then reconsider the decision. Often, more time to make a decisions makes sure we make the right purchase choice.

    Best I know

    Aug 4, 2015

    I've banked with a few other companies before joining the military and being able to join USAA. So I have a lot to compare. I have...

    Praise for USAA

    Aug 4, 2015

    i work for a LARGE insurance and banking company who is known for their customer service and from my 25 years with USAA, you have ...

    Selling 2011 BMW 528I

    Aug 3, 2015

    Selling my 2011 528i 70k miles and under warranty serious offers text 602-692-2121

    Canceled Deployments – Do They Really Happen?

    Jul 10, 2015

    There are a few things you should expect, and also prepare for should your loved one's deployment get cancelled.

    Not in my experience

    Aug 3, 2015

    i am dismayed so many people have posted about negative experiences they have had with USAA customer service. I have been a member...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Moon Pie and Kenflowers1, Thank you both for your kind comments. We are truly grateful and are so very proud to serve y...
    Keflowers1's avatar
    Keflowers1
    I feel the same! I've been with USAA for about 10 years. I found more affordable car insurance from another company but...

    Continued degradation of Service

    Aug 3, 2015

    I've tried so keep an open mind about USAA but since 2000 I have been slowly moving my business eleswhere. I ceased auto and home ...

    Mortgage Denial

    Aug 3, 2015

    The USAA mortgage department is horrible. My wife and I were prequalified for a larger amount than we asked for. Then we found a h...

    jonspydr's avatar
    jonspydr
    In my personal circumstances I do understand the difference between a prequal and preapproval which is why we asked for...
    Crash 1977's avatar
    Crash 1977
    For those of u looking to purchases s home, please remember there is a big difference between a pre qualification (no g...

    How to Evaluate a Military Discount

    Jul 9, 2015

    Military discounts are something that all military members appreciate because it helps stretch our budgets. Make sure the discount the company is offering is a good deal.

    At my wit's end with USAA web support

    Aug 3, 2015

    My husband is the son of a military officer. I am the daughter of a military officer. We have been married for 23 years. We own 1 ...

    claraclownie's avatar
    claraclownie
    I got an email regarding your response and attempted to log in to read it. I was locked out 4 times. So I attempted to ...
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    claraclownie, A frustrating situation indeed. I have forwarded this over to a member services representative to see wha...

    Credit Card Activation

    Aug 3, 2015

    I Just redeived my new crdit card, I tried to follow the instructions to activate the card using the mobile app. Operation failed....

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Art843, Sorry to hear that you were having trouble with your card activation, but happy to hear you finally got it work...

    Why am I still a member?

    Aug 3, 2015

    I have finally reached the last straw in trying to justify doing business with this company. The last thing I would ever expect fr...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Erie, I am so very sorry for your loss, please accept my sincere condolences. I have forwarded your comments over to ou...

    Notified to upgrade my account or it will be closed.

    Aug 3, 2015

    Looks like a scam at work. I did not open the attachment.

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Dear member, Can you please forward the email to abuse@usaa.com? Thank you again for being vigilant and protecting your...

    Home Equity credit/loans

    Jun 15, 2015

    USAA keeps saying the Home Equity Loans will be available again later in the year, what does that mean? When later in the year? Ca...

    Z-man350's avatar
    Z-man350
    Sad to hear the service I was looking for is no longer available, shocking. As my gears shift, I need to start looking ...
    ds13's avatar
    ds13
    I called about a Home Equity Loan in February, and was told they'd be offering them again later in the year. I was aske...

    Account Information Gone - UPDATE

    May 26, 2015

    I just got off the phone with customer service. They are updating their system, so several people are unable to see their account ...

    ARM's avatar
    ARM
    This tends to happen since USAA refuses to shut down and do maintanence correctly. They tend to try doing during the ov...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi Johnny, I responded ot your other post here. But is seems your is an isolated issue. please give us a call here : Ph...

    Why would USAA refuse to use my "Excellent (756)" or "Goo...

    Jul 2, 2015

    USAA refuses to acknowledge my two high credit scores and choses to use a lower one that I can not verify. I have never missed a p...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Thank you for the update Hedy69! :)    
    Hedy69's avatar
    Hedy69
    USAA and I were able to work out the situation to my satisfaction. Never got to the bottom of the origin of the fair sc...

    USAA is about to lose our business.

    Jun 7, 2015

    I had money in my personal checking account and pulled some out at an ATM to use. I checked my account a couple days later and tra...

    TWolfe07's avatar
    TWolfe07
    No, sir. It is not the banks responsibility to manage your finances, it's yours. YOU are the one who should know how mu...
    JimFLNY's avatar
    JimFLNY
    My friend, also a USAA member, had to resolve some financial matters after her mother passed away. USAA demanded the or...

    Morally unjust

    Jun 23, 2015

    My wife and I opened a checking account with USAA last week. Woke up yesterday morning to over $100 missing from the account. When...

    Home loan preapproval

    Jun 6, 2015

    I just logged on to apply for a home loan preapproval and I couldn't find the button. I reached a representative only to find out ...

    WholeFamily's avatar
    WholeFamily
    I agree, that and I have recieved three different responses (2 of which i am assuming are the same in nature) I was giv...
    sdchaffin's avatar
    sdchaffin
    Sadly I can tell you that a pre-qualification is not the same thing. After 14 years I started to give USAA a second cha...

    Deposit Holds - 3 Strikes for USAA

    Jun 29, 2015

    I recently closed my USAA account due to checks and ID being stolen. I opened a new account with USAA. I get a monthly cell phone ...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi Den17, While we appreciate community participation, duplicate posts may be removed per our moderation guidlines. Tha...
    den217's avatar
    den217
    Oh, I forgot @Michelle2, you should tweet this. I tweeted it #USAASUCKS!

    Tick off

    Jul 30, 2015

    I have a youth accountFor my teenage step daughterIt's connected to my acctWhy is it that a check can deposited into my checking a...

    FullBird's avatar
    FullBird
    When USAA first launched Deposit @ Home it was available exclusively to credit qualified members with a military nexus....
    DSTEXAS's avatar
    DSTEXAS
    "In some instances, you may receive faster availability of your funds based on such factors as credit worthiness, the l...

    USAA is literally ruining my life!

    Jun 6, 2015

    These eight day holds onmy checks are literally ruining my life! I never used to have these problems with USAA but now their custo...

    Bad Reviews/Second Thoughts

    Jul 4, 2015

    I've just read quite a few bad reviews on different things, about usaa, I'm not sure if having an account with usaa, was a good de...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Sooo, Thank you for taking the time to post. I have sent your comments to our claims department for review and the...
    JimFLNY's avatar
    JimFLNY
    I recommend that you review your policy. It is common practice to take away coverage in one section and give it back in...