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    Featured

    Tell us about your checking account experiences!

    Sep 29, 2015

    Finding dependable banking is critical to managing your money. We are interested to hear about your past experiences with checking...

    727's avatar
    727
    I don't think I've ever heard anyone say they prefer banks that charge a fee. To each his own I guess.
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    krilie, I have asked a banking specialist to review this and reach out to you directly. They will be able to further as...

    Deciding to Leave the Military (Part 2 of 2)

    Feb 5, 2016

    There is probably no greater decision for a military member regardless of their military service, military occupation, or status in the Active military, Guard or Reserve than deciding to leave the military. This is an emotional decision and you need to do your best to separate, for a time, the emotion from the practical decision making components of deciding to remain in the service or depart. The following six factors will help you determine if you should stay in the service or depart. Part 2 of 2

    Insurance

    Feb 11, 2016

    Why am I not eligible for insurance through usaa, I served my country

    Donations for a local charity.

    Feb 11, 2016

    Do you USAA give donations to local charity in honor of their members.

    senior bonus

    Feb 11, 2016

    When is senior bonus expected

    Judy Davis presents Rejuvenation Under Stress at USAA’s D...

    Jan 29, 2016

    Listen to Judy Davis deliver her powerful presentation on leading a balanced life as an entrepreneur. Discover what it means to “mind your mind” and set yourself up for success by “turning off”.

    Going the way of all the big banks

    Feb 11, 2016

    Being a 25 year plus member of USAA, I've seen alot of change and not much of it good.I listen to the national advertising as they...

    Get low auto loan rates and no hidden fees (What a Joke)

    Feb 11, 2016

    I recently purchased a new car and received a 3.1% rate from USAA. The dealer wanted to give me a much lower rate but i wanted to ...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Old Guard, I have sent this over to our bank team for review. A team member will be reaching out to further assist. Tha...

    Transfer from one department to another and then back to ...

    Feb 10, 2016

    This has happened a number of times over the past three years: I reach a USAA operator who transferred me to a fraud department em...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Hi TFL&O, I am sorry to hear of your most recent experience. I have passed this along to a banking team member who will...

    Deciding to Leave the Military (Part 1 of 2)

    Jan 22, 2016

    There is probably no greater decision for a military member regardless of their military service, military occupation, or status in the Active military, Guard or Reserve than deciding to leave the military. This is an emotional decision and you need to do your best to separate, for a time, the emotion from the practical decision making components of deciding to remain in the service or depart. The following six factors will help you determine if you should stay in the service or depart.

    Mutual Fund ----- Roth IRA

    Feb 10, 2016

    Several years ago I opened Mutual funds for our children using what would be (they are not yet matured) savings bonds so they woul...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Hi Mamastilts, We would be more than happy to forward this over to a representative that can help. They will be reachin...

    Mortgage Loan through USAA

    Feb 10, 2016

    Good afternoon! I'm wondering how hard it is to get approved for a home loan through USAA. I would really love to get a mortgage t...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Hi schild22, I have passed along your question to our mortgage team, and they will be reaching out to further assist. T...

    I havent recieved my debit card since

    Feb 10, 2016

    Hi, i opened my account last month but i never received my debit card. How long do i have to wait? Can i make transactions without...

    EAS-BOOT's avatar
    EAS-BOOT
    Took me about four months to receive mine due to a "manufacturers malfunction."
    SIX's avatar
    SIX
    Contact USAA it doesn't take that long

    Concerned

    Feb 10, 2016

    Just finished a conversation with an agent who 'explained' that my home is insured but not my foundation. If that's the case then ...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Paigeking, I am reaching out to an insurance specialist now, they will be giving you a call in order to further assist....

    Debit Card not working today

    Dec 15, 2015

    So I'm checking out and my card was declined. I checked to make sure I had sufficient funds and even moved more over before trying...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Hi Lala1960, Would you be able to forward us the email that you received to abuse@usaa.com? We would like to look into ...
    Lala1960's avatar
    Lala1960
    I received a fraud alert on a Savings and Checking Acct with USAA that I DO NOT have also. It was scary because I just ...

    Delay direct deposit

    Nov 27, 2015

    I usually get paid one day earlier than the actual pay dates actual pay day is November 30th I checked my account and it hasn't po...

    thomasrd's avatar
    thomasrd
    I didn't get my disability pay from the va. Someone posted it was going to be deposited today. Usaa checked to be sure.
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    vabloke,    I have responded to your initial comment here. Thank you.

    New App version not supported?

    Jan 21, 2016

    Hi,Apparently there was some kind of update to the mobile app recently as I can no longer access it as it says 'this version is no...

    galsal59's avatar
    galsal59
    Precisely! 
    armyjasaks's avatar
    armyjasaks
    That is great for those who have Android OS version 4.3 or higher, what about the ton of us who have 4.2.2 and the phon...

    delayed direct deposit

    Dec 14, 2015

    usually have been paid by now....nothin posted and i can not reachanyone

    Ezekiel97's avatar
    Ezekiel97
    I actually signed up just to say that if you're depending so hard on getting your paycheck early (pay day is the 15) th...
    hexac's avatar
    hexac
    I really don't think it's to do with governemnt. I am not a government employee and also haven't received my pay. I thi...

    Delay in direct deposit

    Jan 14, 2016

    Is there a delay again for the Coast Guard receiving direct deposit a day early? My direct deposit would have normally posted 2 ho...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear JC24, Thank you for posting in the Community. According to our records, a member service specialist has made attem...
    JC24's avatar
    JC24
    USAA. Some Receiving Depositary Financial Institution make deposits available UPON RECEIPT from Treasury while others h...

    USAA RUINED MY CHRISTMAS!

    Dec 21, 2015

    Thanks to you, USAA, my family will be going without Christmas on Christmas Day.On Friday, Dec. 18, I noticed my checking account ...

    Wingback43's avatar
    Wingback43
    @briannahartzellUSAA I second these perspectives. The answers you provided throughout this exchange were canned, and en...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Sdetro, I am very sorry to hear you have closed your accounts and apologize for the confusion- my reply was intend...

    Be American

    Jan 5, 2016

    Everyone who's had bad experiences with USAA should leave, let's do the right thing and make a stand. We should not have to put up...

    Thanksgiving Holiday Pay

    Nov 15, 2015

    I was informed by other military members that the Navy Federal Credit Union will be crediting it's members on November 27th due to...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Kevin, After consulting with a banking representative, its seems the only direct deposit you have is Military Pay ...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Alexander2.0, We reviewed your account with a subject matter expect and confirmed we did not received a direct dep...

    2015 auto insurance dividen

    Dec 2, 2015

    we will be getting a auto insurance dividen this year? if so when and how much

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    crusader65, Please give us a call at 1-800-531-USAA (8722) to speak with a representative as each individuals disbursem...
    crusader65's avatar
    crusader65
    we will be getting a auto insurance dividen this year? if so when and how much

    Leaving USAA!! After 15+ years, here's why...

    Jan 18, 2016

    After 15+ years and no claims, we had a windsheild claim. Our car is 2 years old and we requested a factory windshield. Not a chin...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Angry!!!, I have responded to your intial posting here. Thank you
    Angry!!!'s avatar
    Angry!!!
    How did that happen? I was just about to use their car buying service. Well, not after the awful rental car incident I ...
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