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  • Memorial Day Ceremony - Behind the Scenes

    A behind the scenes look at the 2016 Memorial Day Ceremony.

  • Planning a Career Change? Military-to-Civilian Career Transition Checklist Tips - Part 1

    Part One: Planning a career transition from the military to civilian world is hard, but it is far from impossible. Follow this process to identify your goals, create a robust career transition plan, create a personal network, and discover opportunities for your future.

  • Helping Military Kids Adjust to Life Back in the US

    Many military kids need help adjusting back to life in the US after an overseas PCS. Here are some signs of culture shock and ways to help ease the transition.

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    Featured

    Memorial Day Ceremony - Behind the Scenes

    May 27, 2016

    A behind the scenes look at the 2016 Memorial Day Ceremony.

    Featured

    Fun Ways to Help Kids Countdown Deployment

    May 20, 2016

    Why not ease the minds of our little ones and make deployment countdown visual and fun? Here are four ways to help kid’s countdown deployment, the fun and creative way.

    Featured

    Don’t Let Fraudsters in the Door After Storm Damage

    May 18, 2016

    It’s springtime and that means it’s also storm season. Here in Texas, thousands of cars, homes and businesses were damaged by rece...

    How to Plan and Target Your Career Search, Networking and...

    May 27, 2016

    Part Two: There were many things I wish I knew going into the process of my own journey into the civilian workforce. The following is my advice for a career-planning checklist for those leaving active duty or for military veterans who are looking for a new career or opportunity.

    Mortgage In Progress

    May 28, 2016

    I'm currently involved in securing a mortgage from USAA and supposed to close on June 15th. Two days ago I received an email from ...

    Flabbergasted

    May 28, 2016

    The 2 reps that helped me were great, on the other hand USAA.. has not done their part catching up with their work.. Problems occu...

    InaUSAA's avatar
    InaUSAA
    Flabbergasted, I'm sorry to hear that you have had difficulty resolving an issue with your homeowner policy. A quick lo...

    Successful Resolution

    May 27, 2016

    Thanks to this forum my issue was handled to a successful resolution. I received a phone call from the CEO who looked into the pro...

    CynthiaUSAA's avatar
    CynthiaUSAA
    Dvyn1, Thank you for posting an update! We are very happy to hear the issue was resolved. Thank you for allowing us the...

    Emerging Job Markets

    May 26, 2016

    If you could see into the future, which job markets would make sense for the long-term? Do you know where to look in order to find clues about your career outlook?

    Memorial Day pay dates

    May 27, 2016

    What day will funds be available due to memorial day

    GusUSAA's avatar
    GusUSAA
    Jasminedp21, Thank you for posting your question in Community! Thanks ChiefCz. He's right! Military Payday is June 1st ...
    SweetMan's avatar
    SweetMan
    ChiefCz has it correct...Have a Wonderdul Memorial Day!

    Pay day

    May 27, 2016

    What day will get paid because of memorial day

    GusUSAA's avatar
    GusUSAA
    DMPSC, Thank you for posting your question in Community! Thanks ChiefCz. Military Payday is June and we expect to post ...
    ChiefCz's avatar
    ChiefCz
    If you are asking about active duty military pay, it should be available one day early. The actual pay day is wednesday...

    To poor to cash a check

    May 27, 2016

    We sold a car yesterday to Carmax. I was super excited that we were able to get so much money for it $12k. So we got another USAA ...

    LK13's avatar
    LK13
    So sorry to hear.It seem that the world has gotten too big. Every thing is based on "the average". Even USAA, it seems,...
    GusUSAA's avatar
    GusUSAA
    Blackbeard1, Thank you for posting in the Community. We appreciate you taking the time to share your experience. USAA i...

    Navigating Life with a Career that Involves Lots of Trave...

    May 24, 2016

    Check out these travel tips with Emmett Ervin.

    768 fico is not excellent enough credit for USAA auto loa...

    May 27, 2016

    So, i decided to buy a new car a few weeks back and in preparation i signed up for the credit score on my USAA home page. 755 is w...

    GusUSAA's avatar
    GusUSAA
    Moebetta, We appreciate you posting your feedback in Community. USAA considers many different factors when making decis...

    Direct deposit

    May 27, 2016

    For 5 years my direct deposit was deposited on Thursdays around 4am. Last check and this check have been late afternoon Friday. I ...

    GusUSAA's avatar
    GusUSAA
    Ed3, Thank you for posting in the Community! USAA posts all deposits based on when they are received. USAA does not hol...
    SweetMan's avatar
    SweetMan
    All depends on when the computer gets it posted. Your Employers Bank could have changed when Direct Deposit goes out.

    Re: Mastercard to Visa

    Mar 2, 2016

    Why didn't they let us know months ago and ask us when it would be convenient to change cards? I'm on a multi-month world trip and...

    CelesteUSAA's avatar
    CelesteUSAA
    Granddad Would Weep, Thanks for posting to Community. We acknowledge that we are working with our IT department on an i...
    Granddad Would Weep's avatar
    Granddad Would Weep
    Absolutely insane. I am now on the phone (and on hold, of course) for the third time in 24 hours because USAA says the ...

    Samsung Pay 2016!!!!

    Mar 13, 2016

    USAA its 2016, Where is the SAMSUNG PAY Partnership? As a loyal customer, I feel like this collaboration would be beneficial for b...

    Kulamonster's avatar
    Kulamonster
    END OF THE YEAR???!! This technology has been out for over a year now. Its a shame that a big bank like USAA havent bee...
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    C_Stephen, providing the exceptional products and services for our member's is our top priority. Samsung Pay will be av...

    Are Direct Deposits Delayed Today?

    Mar 24, 2016

    Usually get direct deposit on Thursday, it is not there yet. Did some searching and this seems common even though it's never happe...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Tcomp, Thank you for reaching out here in Community. Has your direct deposit hit your account? If not, please let us kn...
    SoAware's avatar
    SoAware
    Since becoming an USAA member I've always revived my direct deposit a day early ( Thursday mornings between 6 & 645) bu...

    Debit Card compromised and USAA profile hacked

    Mar 27, 2016

    My debit card was recently compromised. I found this out the following morning when I got up. After speaking with the fraud dept a...

    MariBooks's avatar
    MariBooks
    I experienced something very similar in December of 2014/January 2015 and still do not have resolution. I also have fil...
    CynthiaUSAA's avatar
    CynthiaUSAA
    misscee, Thank you for reaching out in Community. I regret to hear of the experience you've encountered. I have reached...

    Transfer funds

    Mar 7, 2016

    I keep getting an error code when I need to transfer funds.

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    UPDATE: Some members were unable to transfer funds and make payments to their USAA credit card due to a planned mainten...
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Thank you all for reaching out in Community. Some members are unable to transfer funds and make payments to their USAA ...

    USAA going down the tubes

    Apr 12, 2016

    As a 30+ year member, I had always envisioned myself as being one of those who "stayed for life" --- that fantasy is gone. USAA ha...

    Disappointed5's avatar
    Disappointed5
    Has anyone noticed when you contact USAA or inquire on this board everyone gets the same:Thank you for reaching out to ...
    CallyCat's avatar
    CallyCat
    @CynthiaUSAA "We regret to hear you interpreted our delayed response as a lack of appreciation for your business and yo...

    Beyond frustrated with USAA's lack of compassion

    Apr 19, 2016

    We were in a couple of hail storms in TX and we just cannot believe how we are being treated by USAA. I have never experienced thi...

    Mo2305's avatar
    Mo2305
    Disingenuous company. The claims they make in advertising as well as the responses may sound good but mean absolutely n...
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Ravos, Thanks for sharing your experience with us. We definitely want to assist our members the best way each and every...

    Direct Deposit delay

    Mar 23, 2016

    Every other Wednesday I get a direct deposit from my job at 6AM. Today it did not go through. I called USAA Customer Service 5 tim...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Srenty, Have you received your deposit? Please let me know and I would be happy to assist. Thank you.
    Serenty's avatar
    Serenty
    BrianaHartzellUSAA,My paycheck should have been in my account earily this morning. My employer said it went through on ...

    6 FAQ About Switching Your Credit Card to Visa

    Mar 24, 2016

    Here in Member Community, our community team works to answer questions on all types of topics related to Money, Deployment, Milita...

    CelesteUSAA's avatar
    CelesteUSAA
    ORGinH, We realize the seriousness of this situation and regret you are going through this experience. I have escalated...
    ORGinH's avatar
    ORGinH
    Briana: "We understand the need for Chip and Pin based cards while members are overseas. However, we needed a solution ...

    Credit card

    Feb 29, 2016

    I'm not sure if anyone can help me.. Me and my wife are trying to buy a new home, and I'm looking at my credit, and all is well ex...

    FullBird's avatar
    FullBird
    @ Lindsey: I'm glad this worked out for you. I think the issue is that you lucked out and didn't get the sharpest CSR w...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Thank you for the update Speclindsey, We are so glad to hear you got the assistance you needed and were happy with the ...
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