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  • Overcoming the Fear of Interviews

    Some people have a fear of Clowns, others have a fear of interviews. Learn how to overcome one of these fears here.

  • Avoiding Military Information Security Violations While Using Social Media

    Using social media to tell your story and stay in touch without violating information security protocols is achievable. Do not use location on words & pictures, do not post when mad, tell a positive story, write about your experiences, and obey your units commands on social media use.

  • Get Lean in Seventeen

    If you're trying to turn the ship in a new direction this year, these modest and manageable steps could help you succeed.

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    Does "I Do" Mean Joint Accounts?

    Jan 17, 2017

    If you are planning to take a good look at your finances and make savings goals for the New Year, you are not alone. This is a great time to make goals for savings, investment and money management in general. As I reviewed my family’s financial plan and discussed our savings goals with my spouse, it made me curious how other military families handled their finances.


    Avoiding Financial Mistakes Following Deployment

    Jan 16, 2017

    Avoid financial mistakes following deployment by maintaining a strict budget; save & invest 2/3rds of your extra pay on deployment; wait 3 months before a major purchase; and do not factor deployment pay levels into your long-term budget.

    My Resolution Solution

    Jan 20, 2017

    We are most definitely a society full of instant gratification (guilty here) and that sets many of us up for failure time and time again.

    Deposit @ Mobile check deposited twice?

    Jan 22, 2017

    I deposited a few checks via my phone tonight. One ended up being one that I'd deposited previously and forgotten to write on "dep...

    USAA Social Service's avatar
    USAA Social Service
    Hi, Hijiki. Thanks for reaching out. This is a great question. Our system will typically pick up on the duplicate depos...

    No debit card

    Jan 22, 2017

    I opened a checking and savings account roughly a month ago and I have no way of using the money in my account because I have not ...

    USAA Social Service's avatar
    USAA Social Service
    Hi, Jamesray! Thanks for your post. I'm sorry to see you haven't received a debit card yet. I've initiated a secure mes...

    Bad car loan deal

    Jan 22, 2017

    I was interested in a car that was listed on the USAA Car Buying Service. I went to the dealership to test drive the vehicle. Then...

    USAA Social Service's avatar
    USAA Social Service
    Hi, Jayyyy. We appreciate you taking the time to post in our member community. This sounds like a frustrating situation...

    My Favorite Moments from the Army Navy Game

    Jan 13, 2017

    As I sit here thinking back to all the wonderful moments of the game, I would like to share with you my top 5 favorite moments from the 117th Army Navy Game

    Statement Plus+++

    Jan 22, 2017


    USAA Social Service's avatar
    USAA Social Service
    GeneY, I'm sorry this has been your experience. If you would like to have someone reach out to you, please respond with...


    Jan 22, 2017

    I just looked at ny renewal and not only are my rates increased... but nearly doubled. I have been a customer for nearly 10 years ...

    USAA Social Service's avatar
    USAA Social Service
    Cjohns1, I would be happy to have a subject matter expert review your policy if you'd like. If so, what is the best tim...

    Product name change

    Jan 22, 2017

    This morning I notice that you changed the name of your checking accounts from secure to classic. What prompted this change ? Are ...

    USAA Social Service's avatar
    USAA Social Service
    batman23 - We are changing the name of our secure checking account to classic checking accounts. There are no changes t...

    Take Advantage Of All College ROTC Has To Offer

    Jan 12, 2017

    ROTC is one of the best ways to become a military junior officer and simultaneously earn a college degree. To take advantage of ROTC, select a great school, set your schedule to adapt to the ROTC schedule, learn from cadre NCO’s, and take advantage of training and scholarships.

    Are USAA debit cards supposed to work in Finland?

    Jan 21, 2017

    The new USAA chip debit card does not appear to be accepted at the Finnish "Otto" ATMs. Rejected in either the non-chipped or chip...

    USAA Social Service's avatar
    USAA Social Service
    Hi there Traveler11. We know how important it is to have access to your debit card. We did have some issues with some m...


    Jan 21, 2017

    I too received a fraudulent email from someone caiming to be USAA stating my account has been locked. Be aware people and to NOT c...

    USAA Social Service's avatar
    USAA Social Service
    Hi DeidreD - You are correct. If you receive an email you suspect is fraudulent or a phishing attempt, please do not cl...

    Fraudulent email

    Jan 21, 2017

    I received a fraudulent email that wanted me to sign in and update my password was from however I cannot ...

    USAA Social Service's avatar
    USAA Social Service
    MissAlabma, thank you for contacting us regarding the questionable email you received. We use a personalized USAA Secur...

    Health insurance question

    Jan 21, 2017

    If I get health insurance through USAA. Can I view my information on my app? Like my medical ID card and things of that nature?

    DRM347's avatar
    USAA Social Service's avatar
    USAA Social Service
    Bb12, I understand you may be interested in health insurance through USAA and would like information on data that will ...

    Dividend Check 2016

    Nov 29, 2016

    Has it been determined if checks will be sent out this year? Thank you.

    Donnie Bosarge's avatar
    Donnie Bosarge
    18% employee bonuses eat that up real quick.
    USAA Social Service's avatar
    USAA Social Service
    Susskind, Thank you for your post. We will be happy to look into your inquiry; however, please have your mother contact...

    Worst company, deceiving liars, and don't care about the ...

    Nov 3, 2016

    my recent dealing with USAA has left me embarrassed to call myself a USAA member. They should take USA out of their name as they a...

    USAA Social Service's avatar
    USAA Social Service
    rjordan6040, please be assured we will send your concerns to the appropriate team to follow up with you as soon as poss...
    Rjordan6040's avatar
    I GOT YOUR SIX , I have a active mortgage in the final steps of closing. I will not support a company that takes advant...

    Usaa is different than it was

    Dec 22, 2016

    Is it just me or has USAA changed? They (we) used to be a top notch outfit, leading the charge. Now it seems like it's a normal ba...

    Jaxon1's avatar
    A couple years ago, you could not find a USAA member who would say anything negative about USAA. You don't have to look...
    gary4's avatar
    I too agree, I was honored to part of the USAA family! USAA has changed I strongly felt that this company went SOUTh ve...

    Direct Deposit Delay?

    Nov 14, 2016

    I have read the previous posts where account holders were instructed to log out and log back in. My direct deposit is still not sh...

    USAA Social Service's avatar
    USAA Social Service
    melzd8, Hello, we will have overnight processing. Please review your account tomorrow morning for updated information. ...
    melzd8's avatar
    What is the latest posting time?I'm guessing it will be there tomorrow morning.

    USAA 2016 SSA Dividend is NOT really out of line

    Dec 9, 2016

    I've been a member for over 40 years. I have kept a record of my SSA balance and yearly dividends since 1997. Apparenlty USAA has ...

    USAA Social Service's avatar
    USAA Social Service
    Thank you for taking a moment to speak with me, Very Frustrated32! It was a pleasure assisting you and addressing your ...
    USAA Social Service's avatar
    USAA Social Service
    Hi, Very Frustrated32. Thank you for reaching out in Community. I will be reaching out to you shortly after reviewing y...

    Mortgage missing from credit report?

    Oct 28, 2016

    So after seeing a 30 point drop in my credit score, I ran a new credit report using USAA's credit service through Experian and I w...

    USAA Social Service's avatar
    USAA Social Service
    TC101ABN, Thank you for taking the time to post and bring this to our attention. I have forwarded this to a subject mat...
    TC101ABN's avatar
    I have had the same experience as the aforementioned. I don't think USAA cares. I tried to run this up to people in cha...

    Visa chip card not working in Hong Kong for my student ei...

    Jan 5, 2017

    My daughter is studying in Hong Kong. She had her ATM card blocked after sending the new VISA chip card. This caused quite an inco...

    USAA Social Service's avatar
    USAA Social Service
    David 18 - I apologize for any frustration you may have experienced. I do want to confirm we are aware of the issues so...
    David18's avatar
    I've been wandering around Hong Kong all afternoon and have been unable to make a withdrawal. I will have to switch ban...

    Sick of USAA

    Jan 5, 2017

    I'm getting really tired of USAA putting "holds" on a physical check that I have to deposit through the mobile app. I'm usually di...

    USAA Social Service's avatar
    USAA Social Service
    Robert SA - Thank you for voicing your concerns today. I have shared your comments regarding deposit holds with the app...
    Robert SA's avatar
    Robert SA
    I deposit checks at B Of America at their ATM all the time. Some for thousands of dollars. It immediately says "pending...

    Mobile deposit

    Dec 20, 2016

    Does it seriously take 8 days for a deposited check to clear?? I have no bank near me and can't wait 8 days to pay my bills.

    USAA Social Service's avatar
    USAA Social Service
    NSueZ, We appreciate you elaborating on your experience. This is not the way we want our members to feel. Your comments...
    NSueZ's avatar
    Actually I left a message via e-mail and voice mail - zero response. How's that for great customer service? It does not...

    Poor Mortgage Service and Management Response

    Dec 6, 2016

    Don't do it...use another mortgage service. The loan officer in the loan origination department failed to compute my VA entitlemen...

    USAA Social Service's avatar
    USAA Social Service
    Doc MF, We regret to hear of your experience as this is not the type of service we expect for our members. Please reach...
    Doc MF's avatar
    Doc MF
    OK,It is now 2 weeks since my last post.My closing was put off for another week because the county I live in was declar...
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