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  • I Have Been In An Accident- Now What?

    Ever wonder what the right steps are to take after a car accident? Here are four actions you should take following an accident.

  • How To Prepare To Join The Military

    Talking early to recruiters, staying away from activities that disqualify you for military service, being in good shape, possessing a completed high school degree, and having your attitude focused on surpassing suffering while still serving well is how you succeed. Have a successful military career and have fun.

  • Know What You’re Checking “No” for Next Time You Rent a Car

    Review your coverage and options so a rental car accident doesnt turn your holiday vacation into a financial nightmare.

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    Featured

    Non-Toy Gift Ideas

    Nov 23, 2016

    Give Santa’s elves a break this year and consider giving non toy gifts to the children in your life. Museum passes, tickets to a play, sports equipment, science subscription boxes are just a few creative alternative gift ideas for this holiday season shared by military spouse bloggers.

    Understanding Military Rank Structure

    Dec 6, 2016

    Military rank structure among the US Military Services is a little confusing but it follows the same general structure. By not adopting the rank slang of other service traditions, asking questions, learning from other services, and doing your homework to recognize different ranks, you can change a situation of confusion into one of learning.

    Purchased vehicle through USAA car buying service, now vi...

    Dec 6, 2016

    I used USAA car buying service to locate the exact vehicle I wanted. I printed out all the paperwork needed so the preferred deale...

    USAA Social Service's avatar
    USAA Social Service
    Armyvet01, Thank you for reaching out to us regarding your concerns. I'll be glad to escalate your situation further. P...

    Worst night ever

    Dec 6, 2016

    This evening around 1700 I was rear ended by someone going 45mph which made my vehicle spin perpendicular to the road. I called us...

    USAA Social Service's avatar
    USAA Social Service
    G25, Thank you for your message and sorry to hear about accident, your injuries, and tow delay; it is never our intent ...

    Worst night yet

    Dec 6, 2016

    This evening around 1700 I was rear ended by someone going 45mph which made my vehicle spin perpendicular to the road. I called us...

    USAA Social Service's avatar
    USAA Social Service
    G25, Thank you for your message and sorry to hear about accident, your injuries, and tow delay; it is never our intent ...

    How I Learned to Save With These 3 Money Saving Tools

    Nov 28, 2016

    I spent the majority of my twenties living paycheck-to-paycheck. I am not afraid to admit this because I think the biggest problem among young Americans today is being afraid to admit they are not as responsible as they should be when it comes to saving.

    Certified Used Car

    Dec 6, 2016

    When the phrase "USAA certified" is posted on the USAA used car site, does this mean an actual mechanic fully inspected and test d...

    USAA Social Service's avatar
    USAA Social Service
    MAGAA, That's a great question. USAA does not have an actual mechanic that inspects all the USAA Certified Dealers used...

    Lies, MisInformation, & Condescending Attitudes

    Dec 6, 2016

    Earlier this year I called USAA to update a new address. A few weeks later I called again to update the same new address. About a ...

    USAA Social Service's avatar
    USAA Social Service
    AbusedMember, Thank you for sharing your experience and we truly appreciate the opportunity to address your concerns. I...

    20 year customer leaving -- USAA not adjusting/matching c...

    Dec 6, 2016

    Joined in 1995 when USAA was ONLY available to Military and families.Now........who knows what??Anyway, i started looking around f...

    USAA Social Service's avatar
    USAA Social Service
    gladesteen, Thank you for your reply. To protect the resources of our association, we don't engage in price matching. H...
    gladesteen's avatar
    gladesteen
    Paula, How are you going to "help" me through this?Are you going to reverse USAA's policy not to match its competitors ...

    How You Can Support Military Families

    Nov 25, 2016

    Here are 5 easy, yet meaningful ways you can reach out and support a military family today.

    USAA app will not work. Incompatible with an up to date s...

    Dec 6, 2016

    I am really dissapointed here with USAA. The banking app will not work with a Samsung galaxy s4. Do they just expect me to spend $...

    USAA Social Service's avatar
    USAA Social Service
    I regret to hear of your frustration with the app not being compatible with your phone, Member17. I will ensure to shar...

    Subscribers savings account

    Dec 6, 2016

    Why is it that we have to leave usaa to get this money out? It's like you guys want us to leave instead of letting us use this mon...

    gladesteen's avatar
    gladesteen
    Pasngas,I will answer your question since they obviously dont understand. Your subscriber account is fully available to...
    USAA Social Service's avatar
    USAA Social Service
    Pasngas - Emails are expected to go out in the next few days with information regarding this years dividend. Each of th...

    Adding a second account

    Dec 6, 2016

    My wife and I are USAA members and have a joint checking account. I would like to set up a second savings or checking account so t...

    USAA Social Service's avatar
    USAA Social Service
    Great idea O.J. You may open a new account via our mobile app or our website. As for your employer direct deposits, adj...

    NFL Sponsorship

    Sep 11, 2016

    Given the current disrespectful behavior of overpaid primadonna NFL players towards our nation, the military, and law enforcement,...

    hippiecreative's avatar
    hippiecreative
    Sooo... are y'all boycotting the NFL by not watching football for the rest of your lives? If not, please shut up.
    USAA Social Service's avatar
    USAA Social Service
    Thanks for posting to our Community, rjohn. I've provided your comment to the appropriate team for further review. - Ca...

    Worst company, deceiving liars, and don't care about the ...

    Nov 3, 2016

    my recent dealing with USAA has left me embarrassed to call myself a USAA member. They should take USA out of their name as they a...

    USAA Social Service's avatar
    USAA Social Service
    rjordan6040, please be assured we will send your concerns to the appropriate team to follow up with you as soon as poss...
    Rjordan6040's avatar
    Rjordan6040
    I GOT YOUR SIX , I have a active mortgage in the final steps of closing. I will not support a company that takes advant...

    USAA bumper sticker

    Sep 15, 2016

    How do I get a USAA bumper sticker? I would like 2 ,for the the 2 vehicals I have insured with USAA.

    USAA Social Service's avatar
    USAA Social Service
    Mr Jones, I have ordered the bumper stickers as requested. Please allow 3 to 4 weeks for delivery. Thank you for reachi...
    Mr Jones's avatar
    Mr Jones
    Could you please send me 3 bumper stickers for my vehicles?   Thank you!

    Samsung pay

    Sep 22, 2016

    For the love of all that is great PLEASE get samsung pay going for debit cards!!!

    JS4's avatar
    JS4
    I just activated my USAA VISA card in Samsung Pay! Hooray! Thanks USAA.See the following USAA news release:https://comm...
    USAA Social Service's avatar
    USAA Social Service
    C Stephen, We understand the importance of providing services our members want. We can assure you Samsung Pay is coming...

    Direct Deposit Delay?

    Nov 14, 2016

    I have read the previous posts where account holders were instructed to log out and log back in. My direct deposit is still not sh...

    USAA Social Service's avatar
    USAA Social Service
    melzd8, Hello, we will have overnight processing. Please review your account tomorrow morning for updated information. ...
    melzd8's avatar
    melzd8
    What is the latest posting time?I'm guessing it will be there tomorrow morning.

    Customer Service

    Sep 8, 2016

    I have been insured by USAA since 1960 as a USNavy dependent. Upon graduation from OCS in 1967 6I became a member and have been so...

    USAA Social Service's avatar
    USAA Social Service
    Shipmate - To answer your question regarding complaints - the ratio of complaints versus active policies was.0004 for h...
    USAA Social Service's avatar
    USAA Social Service
    ShipMate929, I'm sorry to hear you have not been contacted. I will be happy to check on the status. -Cynthia

    Stay Away from Nationstar Mortgage (sub-servicer of USAA)...

    Oct 19, 2016

    I've been a proud member of USAA for 30+ years. I've been honored to be a USAA member up until the last few months when Nationstar...

    USAA Social Service's avatar
    USAA Social Service
    BillyBobby, I appreciate you sharing your concerns with us. To best assist you, I have forwarded your feedback to the a...
    BillyBobby's avatar
    BillyBobby
    Nationstar bought the Aurora Mortgages when they went out of business the same day as LEHMAN BROTHERS because the FOUND...

    DO NOT buy or refinance with USAA.

    Oct 7, 2016

    Please read entire post. My refinance has been a nightmare and it took 4 long months. The story at times sounds like comedy, excep...

    USAA Social Service's avatar
    USAA Social Service
    ME in SC, We realize the importance of your concerns. Your concerns were addressed in another post. We appreciate you b...
    ME in SC's avatar
    ME in SC
    I just had the same issue as Littleirish. But I am not going to pay the fee. Taking my business elsewhere...very disapp...

    Phone Reps

    Sep 17, 2016

    Anyone calling USAA be very cateful

    FullBird's avatar
    FullBird
    Thomas, you have been whining here for 1/2 a year. You keep threatening to close all your accounts at USAA and never ha...
    thomasrd's avatar
    thomasrd
    Thanks, I have. I need further assistance. What should I do? My phone records show I called USAA, the reps here says th...

    Mobile Deposits

    Sep 15, 2016

    I am waiting for a large inheritance check, and noticed my mobile deposit will only allow me to deposit $10,000. I called and was ...

    USAA Social Service's avatar
    USAA Social Service
    ClaireInnes, Thank you for your post. The UPS deposit feature was terminated since we were able to modify the Deposit@H...
    ClaireInnes's avatar
    ClaireInnes
    Well don't feel to bad, about a year ago we had 500k transfer go missing. You can imagine I was screaming up and down t...
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