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  • Household Goods Shipping Mishaps – Military Spouses Share Their Stories

    The most frightening thing about moving is not the new town, or the worries of making new friends and navigating a new place; but the fear of what could happen to your belongings on the way. I asked some fellow military spouses and military spouse bloggers about their worst household good shipping experiences- try not to cringe while reading.

  • Not All Lessons From Your Military Career Matter to a Successful Civilian Career

    With all the value that comes from a military background for a civilian position, it is vital to remember that not ALL value comes from a military background. Understand five areas where a military background is NOT a good guide to the new civilian role.

  • Lasting Love or Financial Distress?

    Did you know the average cost of a wedding in 2015 was $32,641? I just got married and trust me, you don’t have to spend anywhere near that amount to have a beautiful wedding surrounded by loved ones.

  • Carousel End

    Exploring Contract Work

    Jun 16, 2016

    Here are three benefits to consider when pursuing a contract position.

    Who are you protecting

    Jun 29, 2016

    Worse customer service ever. This company does not have its customers best interest at heart. They will side with a major company ...

    Debit card expires, says one was shipped but never reciev...

    Jun 29, 2016

    My Debut card expires tomorrow. I logged on and it says one was shipped to me over a month ago but I haven't recieved anything. Do...

    Change to Visa

    Jun 29, 2016

    I am 52 year USAA member and i am very disappointed in the 'new' Usaa. You are no longer competive with insurance rates, savings i...

    GusUSAA's avatar
    GusUSAA
    jack b, Thank you for posting in the Community. USAA made this change with the best interest of our members in mind. Th...

    How to Respond to Difficult Interview Questions on Milita...

    Jun 9, 2016

    The central part to interviewing for military veterans is to tell a compelling, understandable, and entertaining story that shows what you did, why you did it, what you accomplished, and how that experience will help the company achieve their objectives.

    Are You Moving?

    Jun 29, 2016

    Summer is upon us and with it, the prime PCS season. Are you preparing for a move or did you just complete a military move? We’d l...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    I am thankful this summer we are not preparing to move. With two young children and a dog you could not pay me enough t...

    Application suggestion

    Jun 29, 2016

    In the banking app when there is a transfer or payment wohin USAA , please show what it's for and the account it coming from and g...

    CynthiaUSAA's avatar
    CynthiaUSAA
    KristyW, Thank you for the great suggestion! I will be sure to share your feedback for review and future consideration....

    direct deposit

    Jun 29, 2016

    I know its common courtesy for direct deposit going in a day early but every other Wednesday I get paid and I checked this morning...

    GusUSAA's avatar
    GusUSAA
    Sage85, Thank you for posting your question in the Community. We attempted to call you to discuss your question. Howeve...
    Sage85's avatar
    Sage85
    ?

    8 Steps to Improve Your Post-Military Career Search and T...

    Jun 3, 2016

    Part Four: Planning a career transition from the military to civilian world is hard, but it is far from impossible. Follow this process to identify your goals, create a robust career transition plan, create a personal network, and discover opportunities for your future.

    Why my son's military status doesn't count for USAA eligi...

    Jun 29, 2016

    Hi, I have to say I'm very disapointed that USAA only considers spouse or parents military services to be eligible for their benef...

    CynthiaUSAA's avatar
    CynthiaUSAA
    MILITARY-MOM, We appreciate your feedback in Community. I will be sure to forward to our Member Feedback Teams for revi...
    MileHighMesiah's avatar
    MileHighMesiah
    So then, should USAA also allow siblings to become members?

    Refer an Eligible Vet to USAA

    Jun 29, 2016

    How does one refer a prospective member to USAA?

    CynthiaUSAA's avatar
    CynthiaUSAA
    Raider77, Thank you for your inquiry. Please provide them this link: https://www.usaa.com/inet/wc/why_choose_usaa_main?...

    Usaa banking sucks

    Jun 28, 2016

    My son gets a paper check every week from his employer and every week he deposited his check USAA holds 80% of his check for one w...

    GusUSAA's avatar
    GusUSAA
    SSG Vee, We understand this matter is important to you. USAA describes our hold policy in our Depository Agreement. We ...

    Usaa app doesn't work new android

    Jun 28, 2016

    Won't let me send money via phone contacts or manual entry

    CynthiaUSAA's avatar
    CynthiaUSAA
    Swampdonkey1, Thanks for reaching out in Community. Sorry to hear you are having trouble with the app. Please contact W...

    USAA going down the tubes

    Apr 12, 2016

    As a 30+ year member, I had always envisioned myself as being one of those who "stayed for life" --- that fantasy is gone. USAA ha...

    JonFWiener's avatar
    JonFWiener
    I would encourage you to call them and explain what you are unhappy with. Its easy to get in touch with someone at USAA...
    Disappointed5's avatar
    Disappointed5
    But wait didn't they call you by your rank like the commercial states? Can't believe you would leave such a wonderful c...

    Beyond frustrated with USAA's lack of compassion

    Apr 19, 2016

    We were in a couple of hail storms in TX and we just cannot believe how we are being treated by USAA. I have never experienced thi...

    Mo2305's avatar
    Mo2305
    Disingenuous company. The claims they make in advertising as well as the responses may sound good but mean absolutely n...
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Ravos, Thanks for sharing your experience with us. We definitely want to assist our members the best way each and every...

    Mortgage department is horrible

    May 1, 2016

    Be warned. I am a big fan of USAA and have used them for all my financial needs for 20 years but the mortgage department is absolu...

    GusUSAA's avatar
    GusUSAA
    Maryland123, Thanks for the follow-up. I am very happy to hear that our Subject Matter Expert contacted you and was abl...
    Maryland123's avatar
    Maryland123
    Gus, A representative did contact me yesterday and explained quite a bit about the process, which the loan officer negl...

    47 year member- USAA won't talk to me!

    May 19, 2016

    I am a 47 year USAA member. My wife has been a member for 26 years. All our house and car ins is with USAA. We have well over 500k...

    CynthiaUSAA's avatar
    CynthiaUSAA
    ExplEngineer, Thank you for your feedback and participation in Community. We'd like the opportunity to assist with any ...
    ExplEngineer's avatar
    ExplEngineer
    I don't know the rules about duplicating posts under different captions, and since my comments were not favorable to th...

    USAA knows how to serve... themselves.

    Apr 11, 2016

    Fed up with USAA and their motto. After the hail storm in Dallas recently our trusted family minivan survived but sustained mild t...

    Smitty1960's avatar
    Smitty1960
    Yes it is most diffinitely time for anyone with any common sense to DUMP usaa very fast , because they are going down h...
    JoshRamirezUSAA's avatar
    JoshRamirezUSAA
    Loyal and true, I am sorry to hear this has been your experience with your claim. We will reach out to our claims partn...

    USAA Fraud Department

    Apr 1, 2016

    I'm writing today to express how disappointed I am in USAA. On 03/30/2014 I received my payroll check as direct deposit. Around 1:...

    CynthiaUSAA's avatar
    CynthiaUSAA
    JoJo822 and jmm54, I'm sorry to hear of the experience you are both going through and certainly understand your concern...
    jmm54's avatar
    jmm54
    Well add me and my family to the list. This is absolutely ridiculous. I have just had a very large amount pulled from m...

    USAA is FAILING... Miserably

    Jun 9, 2016

    " WE KNOW WHAT IT MEANS TO SERVE" USAA's motto that steals from the sacrifice men and women in uniform make is total BULL. USAA ha...

    CynthiaUSAA's avatar
    CynthiaUSAA
    KG7, I'm sorry you have not been able to speak with the specialist. I will forward your comments and information and ha...
    KG7's avatar
    KG7
    Hello. Yes he reached out and left a phone number and extension. I have been calling for 3 days. I can never get throug...

    Do they care?

    Jun 7, 2016

    I have a Mortgage with USAA. I have it in my contract that my payments will never change. Ready for the mess up. It change and no ...

    xerophile's avatar
    xerophile
    Further, your taxes can go up dramatically if your house was in some unincorporated area when you bought it, outside ci...
    AwesomeSauce85's avatar
    AwesomeSauce85
    sorry did not mean to ask if you escrowed your utilities lol but did you fall behind on any? or even HOA fee's?

    Substandard Customer Service

    Jun 10, 2016

    After cancelling my wife's credit card in error, USAA has been either unable or unwilling to get us a new card. 5+ hours of phone ...

    CynthiaUSAA's avatar
    CynthiaUSAA
    ThisCompIsHorrid, Thank you for reaching out in Community. I regret to hear you are having an issue with our service. I...
    ThisCompIsHorrid's avatar
    ThisCompIsHorrid
    They don't care. I suggest getting another institution. They hae screwed you on this (they have done similar things dur...

    Just want to get rid of collections

    Apr 25, 2016

    Okay so I have a few accounts in collection, which I honestly have no idea how they are even there.For example I have one account ...

    Caelan's avatar
    Caelan
    It looks like one person or several persons obtained your SSN and has been using it illegally. Since the charges are ol...
    preciousfl's avatar
    preciousfl
    Not worth the read.., kid, LOL
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