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  • Have you Taken the Military Saves Pledge?

    Saving for large purchases, college, or retirement can seem overwhelming. The trick is to take it one step at a time. Start saving and take the military savings pledge. It’s not too late start!

  • Raising the Flag

    Iwo Jima February 23, 1945Five U.S. Marines and a Navy Corpsman raise the American flag in the Battle of Iwo Jima Regarded as one of the most significant and recognizable images of WWII, three Marinesdepicted in the photograph wou...

  • Military Saves Week: Build a Team of “Goal-Getters”

    Military saves week kicks off 23 February and provides a great opportunity to kick start your commitment to financial security.

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    4 Steps to Help Calm the Anxiety of New PCS Orders

    Have you recently received PCS orders? If so, you’re not alone. Check out these four tips to help reduce the anxiety of learning to navigate a new place.


    I noticed that during the application for a loan to buy a house it says "amount due at closing not including down payment" when i ...

    Credit Card Debt

    Hello, Should I use my Roth IRA to pay off $12,700 in credit card debt?

    Nate Elwell's avatar
    Nate Elwell
    No, you should transfer the existing cc debt to a new cc with 0% interest and pay it off gradually. Removing $ early fr...


    Where can I go to get free, honest financial counseling services?

    DSTEXAS's avatar
    Check with a local Consumer Credit Counseling Services (CCCS)

    Here’s A Tip – How Much Should You Leave?

    How do you know how much is the right amount to tip someone for a service? Check out these tips on determining how much to tip.

    What happened to the USAA I knew and loved?

    I've always heard USAA was the best. I used to believe it, but now I'm not so sure. I've filed at least two homeowners claims for ...

    DSTEXAS's avatar
    As an expert you need a legitimate non-storm chaser contractor to evaluate your roof. Then you, the contractor and the ...
    BrianaHartzellUSAA's avatar
    Dear Henderson CO, I would like to get you in touch with a claims specialist. If you could please email us here at soci...


    I can't be the only one having this issue. I actually love this option and now I can't find it. Anyone else with this issue!?!?!

    Buca's avatar
    Check under locations/ATM and then cash. There's an option for request official check location. Is that what you're loo...

    Continued Decline In Service

    I just went through the process of having to call a USAA representative to get trade confirmations in order to transfer funds from...

    BrianaHartzellUSAA's avatar
    Dear Davtul, I apologize for the decline in service you have received and would like to get a specialist from brokerage...

    Don’t Be Shy, Give Networking a Try

    Are you someone who’d rather listen than talk? Try these simple conversation starters to help improve your networking skills.


    I was in the army from 1999 to 2001 and I was honorably discharged. Why am I getting a message upon login saying I'm not eligible?...

    Transfer to pay off credit card

    i can transfer money to all my accounts but not to pay off the credit card. I use it for travel and paying on it when a travel cla...

    Salespro8705's avatar
    Go to that specific account and hit ur options menu. Then find pay bills. That's how u "transfer" money to ur cc. But s...

    Tracking Scheduled Payments

    Does USAA have the ability to easily show scheduled payments? Serioulsy - this is such a basic feature that would make your site c...

    Austin Cowgirl's avatar
    Austin Cowgirl
    Others have the same problem. No excuse. I am aware that one can get out of two or three pages and then go back thru th...
    DSTEXAS's avatar
    Your scheduled payments and completed payment are under the "Recent Payment Activity"Tab near the top of your Web BillP...

    SSA questions

    The USAA account is in my name. If my wife survives me, what are her options regarding collecting the senior disbursement and/or t...

    DSTEXAS's avatar
    If membership is terminated by the death of a member, payment will be made to or transferred to the surviving spouse's ...

    Bad Customer Service

    I've been with USAA for 8 years and have family who have been with USAA for decades. I've never had bad customer service until I h...

    BrianaHartzellUSAA's avatar
    Dear Hercdrvr2000, I cannot being to apologize enough for your experience with our auto claims. It saddens us to hear w...
    BrianaHartzellUSAA's avatar
    ljmebane, I am so very sorry for the poor service you received. We truly appreciate your 8 year membership (as well as ...

    No life insurance if you are disabled!!!

    Attention any disabled veterans, USAA will not issue you life insurance if you have a disability! I was paralyzed in the military ...

    Dishonest Company

    Buyer beware if you choose replacement cost from the company they will not tell you if your car is a total loss they will give the...

    DSTEXAS's avatar
    Really, you do know that the insurance policies are written to the 9th grade reading level!
    Jessie M.'s avatar
    Jessie M.
    What's so complicated about the fact that if you're upside-down on your car loan, there's no way you're getting money f...

    Bad Customer service

    I rnevgotved the worst customer service ever from the security and fraud department. I reported fraud on my account and it took an...

    Bad customer service

    On February 25, 2015 I recieved the first disappointment from USAA Loan service Department. The representative that assisted me wa...

    Civilian job not cutting it

    i have a job that doesn't pay enough and I need to cut my loans how can I do that ? I'm just so lost n confused

    DSTEXAS's avatar
    Have you considered a second job to help pay down your debts?   

    GI Bill running out with 1 semester to go

    My GI bill is running out this month (in the middle of semester) and I still have one semester until graduation. What would be the...

    KnuckleDragger's avatar
    JS, Like one of the other members mentioned, fill out your FAFSA to see if you can get a grant. There are a lot of scho...
    DSTEXAS's avatar
    DSTEXAS If you haven't already done so complete a FAFSA application and be sure the results are sent to y...

    Overseas travel and money

    Hello,My teenage son (17) is leaving in a week with his high school choir to go to London and Paris. His dad and I have never been...

    Buca's avatar
    Make sure he (and you) are aware of foreign transaction fees. Every time he swiped his card there will be a fee.What I ...
    DSTEXAS's avatar
    I travel overseas all the time. You can use the ATM overseas just like in the US. Keep in mind there will be an ATM fee...

    Decline in Service

    I have been a USAA member for decades, I was always so pleased with my experiences, even bragging about how I was always treated. ...

    Martin A's avatar
    Martin A
    Your experience is not unique. Just look around the forums. Many of the posts lament what you have noticed. USAA cares ...
    BrianaHartzellUSAA's avatar
    Dear travrn, First, Thank you for your long time membership. I sure am sorry to hear we have let you down recently. We ...