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  • 5 Truths About Working From Home

    As someone who has worked from home for the past six years, I have gained a little insight on the gift of working from home. I like to call them, work from home truths. Here are my five work from home truths.

  • Relocating Tips for a Civilian Move

    Your first non military move will have its own set of challenges. Check out these 10 tips to help with a civilian move. What things have you done in order to make a smooth move?

  • Are You Prepared for Back-to-School Season?

    “Back-to-school” is now the second largest spending event of the year. How prepared are you for school shopping this year?

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    How to Save on the Family Summer Road Trip

    Jul 13, 2016

    Summer is a time for road trips, families, and being together. Use a few simple techniques to help keep the mood light, the family involved and happy, and the budget on track. Have fun, drive safe, and enjoy the view!

    Military Weddings Part 2

    Jul 29, 2016

    If you are on the fence and trying to decide if a military wedding is for you, these fellow military spouses' testimonials may help you decide. These spouses opted to have traditional weddings, check out their advice for insight as you begin to plan your wedding.

    Where did the old USAA go

    Jul 29, 2016

    Has anyone ever noticed that the extraordinary service we used to get from USAA has evolved into service about as good as cable TV...

    CynthiaUSAA's avatar
    ATLDoc, This is definitely not what we want to hear form our members. Our goal is to always provide an exceptional expe...
    thomasrd's avatar
    I'm leaving due to poor service. They don't like negative feedback.

    I'm divorcing & leaving the Army.

    Jul 29, 2016

    I need advice on ways to save money and I have so many money issues and over payment and speeding way too much need help. I also h...

    CynthiaUSAA's avatar
    Mike's acct., Thanks for reaching out! We understand money issues can be very draining and overwhelming. Not to mention...

    Direct Deposit

    Jul 29, 2016

    Hi! We are new to USAA and should be receiving our first direct deposit pay check today (active duty military) just curious as to ...

    How to Turn a Hobby into an Income

    Jul 25, 2016

    Could I get paid for what I like to do for fun? We have all dreamed about this. Follow these six tips to see if your hobby could become another income stream.

    Checking account for my spouse

    Jul 29, 2016

    Hi, I am an active duty and we already have USAA joint checking account. Now I am trying to get him his own checking account but I...

    CelesteUSAA's avatar
    ktfl, Thank you for your inquiry. Yes, your spouse can open a new account online form the My USAA page. Please have him...

    Suggestion - Add An Additional CD Maturity Closing Option

    Jul 29, 2016

    Hi USAA, Please add an additional option to your CD maturity option selection menu. To the "What is causing you to close your CD?"...

    CelesteUSAA's avatar
    F-111, Thank you for your suggestion of adding an addition drop-down option for closing your CD. We will share with our...


    Jul 28, 2016

    If military payday falls on Monday when will I get paid ?

    CelesteUSAA's avatar
    Marv5, Thanks for your inquiry. USAA Bank provides members direct deposit military and civilian pay one business day be...

    A Message from a College Dad to College Grads

    Jul 22, 2016

    Going from the graduation to the corporation? Here’s a Message from a College Dad to College Grads.

    Money in account ... USAA cancels payment, doesn't even n...

    Jul 28, 2016

    All the years I have been using autopay for my bills and USAA cancels my payment out tof the clear blue and doesn't even notify me...

    CelesteUSAA's avatar
    madderBTM, Thank you for your post. We realize this matter is important to you and regret to hear of the issues you are...
    Buckeye37's avatar
    It's clear that USAA is turning into a predatory operation. Customers for many decades of loyalty are being rebuffed as...

    Who else has USAA left out to dry?

    Jul 28, 2016

    If you have been a LOYAL USAA insurance policy holder/customer and USAA dropped the ball and RUINED your life due to not taking ca...

    MichaelS_USAA's avatar
    Thank you for participating in the Member Community, even though I wish it was under a happier circumstance. Based on y...

    Need a better policy.

    Jul 28, 2016

    Since they have cancelled the UPS deposits I have had to start using the mobile deposit app. It is horrible. They need to have a u...

    CelesteUSAA's avatar
    ed88, Thank you for your post. It's disappointing ot hear you feel this way about Deposit@Mobile. This is one of the mo...

    Savings, Checking and CC accounts Disappeared!

    Jul 14, 2016

    My savings, checking and CC accounts disappeared from both my mobile app and desktop app. DISAPPEARED! I am hoping this is a tempo...

    CynthiaUSAA's avatar
    saaked, I have engaged a colleague to review your specific situation further and contact you to address your concerns. ...
    saaked's avatar
    My account has been hacked 2 days ago. There seemed to be a major bug in their system that hackers got into their syste...

    Disappointed in your Photo of USAA Mag. Mrs. Obama and Mr...

    Jun 7, 2016

    Hello All: I am extremely disappointed with the USAA Magazine that I received the other day. #230863-0516.The front cover has a pi...

    CynthiaUSAA's avatar
    vietnam dustoff, Veteran hiring and homelessness are important, non-partisan, non-political issues which require greate...
    Palmetto's avatar
    Maybe the cover of the magazine was to recognize the efforts of Joining Forces:

    USAA is FAILING... Miserably

    Jun 9, 2016

    " WE KNOW WHAT IT MEANS TO SERVE" USAA's motto that steals from the sacrifice men and women in uniform make is total BULL. USAA ha...

    B-Rob1's avatar
    I'm an officer currently serving OCONUS and I think you've missed the mark in regards to "small niche for officers, cad...
    Chaster TX's avatar
    Chaster TX
    I share your frustration. While not the same circumstances, I too have found that USAA is a shell of what they once wer...

    Mortgage department is horrible

    May 1, 2016

    Be warned. I am a big fan of USAA and have used them for all my financial needs for 20 years but the mortgage department is absolu...

    GusUSAA's avatar
    Maryland123, Thanks for the follow-up. I am very happy to hear that our Subject Matter Expert contacted you and was abl...
    Maryland123's avatar
    Gus, A representative did contact me yesterday and explained quite a bit about the process, which the loan officer negl...

    Do they care?

    Jun 7, 2016

    I have a Mortgage with USAA. I have it in my contract that my payments will never change. Ready for the mess up. It change and no ...

    KSres's avatar
    And my reply was directed to redsox - need to be more precise.
    KSres's avatar
    Well, well - another of the "I got mine" group offers wisdom suitable for a 20-year-old hight school dropout. I'm sure ...

    Substandard Customer Service

    Jun 10, 2016

    After cancelling my wife's credit card in error, USAA has been either unable or unwilling to get us a new card. 5+ hours of phone ...

    GusUSAA's avatar
    Crosby, Thank you for posting in the Community. We regret to hear of the service you have encountered. If you were prov...
    Crosby's avatar
    My husband and I have had all of our insurance with USAA for thirty years. We have banked there for a few years. I am b...

    47 year member- USAA won't talk to me!

    May 19, 2016

    I am a 47 year USAA member. My wife has been a member for 26 years. All our house and car ins is with USAA. We have well over 500k...

    CynthiaUSAA's avatar
    ExplEngineer, Thank you for your feedback and participation in Community. We'd like the opportunity to assist with any ...
    ExplEngineer's avatar
    I don't know the rules about duplicating posts under different captions, and since my comments were not favorable to th...

    Please support Microsoft Wallet tap to pay.

    Jun 22, 2016

    Microsoft now has a tap to pay app my USAA credit card does not work. Please support this.

    thearchitect's avatar
    I wholeheartedly support his request! I'm looking forward to USAA supporting increased security for its Windows Mobile ...
    Eblondie's avatar
    Please do! This would be such a nice feature.


    Jun 2, 2016

    I was called on 20 May and informed that someone had been able to "con" a USAA CSR into writing a cashier's check on one of my acc...

    CelesteUSAA's avatar
    ErnieM, please see my response here. 
    ErnieM's avatar
    Ditto. Sixty plus years in my family. Now I am going through my accounts and assessing vulnerability. I only have one b...


    Jul 11, 2016

    Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provi...

    GusUSAA's avatar
    condryr35, Thank you for posting in the Community. Your comments will be shared with a representative who will reach ou...
    condryr35's avatar
    Gus, "Nationstar will be providing subservicing of your mortgage loan on behalf of USAA. This will include the processi...
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