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  • When Homecoming Isn’t Welcoming

    Reintegration is not a race. We all need the benefit of time, patience and communication to help reconnect as a family unit.

  • A Letter to Myself - How to Have a More Successful Military to Civilian Transition

    Planning, saving money, talking with your family about what is working and what is not working, and making sure you discover and embrace a strong sense of purpose are all ways to have a great military transition.

  • Are You Prepared for Back-to-School Season?

    “Back-to-school” is now the second largest spending event of the year. How prepared are you for school shopping this year?

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    Featured

    7 Back to School Money Savings Tips

    Aug 8, 2016

    It’s back to school time! Follow these money saving tips to have a great start to a great new school year.

    Featured

    Moving is hard. Why not reward yourself in the process?

    Aug 2, 2016

    Welcome to the new Member Community video series, Community Chats. In this episode, JJ Montanaro, a USAA Certified Financial Planner® professional, chats with Greg Jaeger, president of USAA Residential Real Estate Services, Inc., on the current home buying and selling environment and how to use the USAA Real Estate Rewards Network.

    Military Spouses and Direct Sales, Part 1

    Aug 25, 2016

    Military spouses often have to get creative in finding employment opportunities to fit the military lifestyle. Here is some advice from one military spouse who has found success and fulfillment from her job in direct sales.

    Buy, Sell a car

    Aug 27, 2016

    Car reviews never tell you this: Any "luxury" car is going to burn hi octane gas. This is Mercedes, BMW, Audi, etc. I have a 10 ye...

    It's been a good ride USAA...

    Aug 27, 2016

    My wife was in a hit and run accident last week. The guy that hit her however, did not get away because what he didn't know was th...

    Buckeye37's avatar
    Buckeye37
    Research, review, escalate. Blah, Blah, Blah, Blah. Excuses ad nauseum......
    RobertM USAA's avatar
    RobertM USAA
    Sgt Rampage, Sorry to hear about your experience. I hope your wife is doing okay from the accident. We want to research...

    Billing Makes no sense

    Aug 27, 2016

    How is it that my bill changes every month? No one can explain.Extended Plan01 Extended Plan 159.00 - Paid 322.0002 Extended Plan ...

    7 Things You Can Do While You Wait

    Aug 24, 2016

    Here’s a list of 7 things you can do during the “wait time” after your interview.

    Explorer Cruise and Travel

    Aug 27, 2016

    As a 40 year member of USAA and a firm believer that they normally do a good job on everything they touch, I believe they need to ...

    RobertM USAA's avatar
    RobertM USAA
    Northwoods, Sorry to hear about your experience regarding your travel arrangements. We are going to look into the situa...

    USAA Visa debit lies!

    Aug 27, 2016

    So I received my new USAA Visa Debit card in the mail and activate it. I go into my Android Pay app to add it and to remove the MC...

    rica_sher's avatar
    rica_sher
    You must be one of the only USAA customer that ever used their debit card on Android Pay. USAA has never supported Andr...
    cptsales's avatar
    cptsales
    I forgot to add that I have been using Android Pay regularly with my old USAA MC debit card without any problems before...

    Account Number

    Aug 27, 2016

    How do you find the account number to credit card account?

    Dude, How’s Your College Savings?

    Aug 22, 2016

    If you’re making a final run through your movie collection before jumping into the back-to-school routine, these titles may yield some $olid lessons.

    Deposits

    Aug 27, 2016

    I recently created accounts with usaa, our son has raved about them. I recently settled a worer comp claim, and the settlement is ...

    Auto insurance

    Aug 27, 2016

    They helped me real fast with my auto claim, best service i ever had

    Buckeye37's avatar
    Buckeye37
    Your opinion will change, I guarantee it.
    RobertM USAA's avatar
    RobertM USAA
    Boot3, Thank you for sharing your experience regarding the recent auto claim. I hope everyone is doing okay. We look fo...

    My experience

    Aug 27, 2016

    I can really say my experience with USAA has been great. My family has been through a lot. We use the insurance and the road side ...

    RobertM USAA's avatar
    RobertM USAA
    Candy91, Thank you for sharing kind words! We strive to do our best for the members and we appreciate when our members ...

    Auto claim

    Aug 27, 2016

    Been a loyal member over six yesHave had claims, but this time it's taking long, as if they say I'm lying, even had a an independe...

    RobertM USAA's avatar
    RobertM USAA
    Mayleave, Thank you for sharing your feedback. Sorry to hear about the damages to your vehicle. We want to look into th...

    Savings, Checking and CC accounts Disappeared!

    Jul 14, 2016

    My savings, checking and CC accounts disappeared from both my mobile app and desktop app. DISAPPEARED! I am hoping this is a tempo...

    Cynthia USAA's avatar
    Cynthia USAA
    saaked, I have engaged a colleague to review your specific situation further and contact you to address your concerns. ...
    saaked's avatar
    saaked
    My account has been hacked 2 days ago. There seemed to be a major bug in their system that hackers got into their syste...

    Nationstar

    Jul 11, 2016

    Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provi...

    oscotto's avatar
    oscotto
    Just had my first experience with NationStar. They can't even get the office of the CEO on the line. I'm 25mins into th...
    oscotto's avatar
    oscotto
    Yes, they called then just to say "we're looking into it and will call back". No one did. I called yesterday, they were...

    Disappointed in your Photo of USAA Mag. Mrs. Obama and Mr...

    Jun 7, 2016

    Hello All: I am extremely disappointed with the USAA Magazine that I received the other day. #230863-0516.The front cover has a pi...

    Phantom Cobra's avatar
    Phantom Cobra
    WOW! I am very disappointed in the hate mongering of the Trump supporters writing on here. The President and the Vice P...
    Cynthia USAA's avatar
    Cynthia USAA
    vietnam dustoff, Veteran hiring and homelessness are important, non-partisan, non-political issues which require greate...

    USAA is FAILING... Miserably

    Jun 9, 2016

    " WE KNOW WHAT IT MEANS TO SERVE" USAA's motto that steals from the sacrifice men and women in uniform make is total BULL. USAA ha...

    B-Rob1's avatar
    B-Rob1
    I'm an officer currently serving OCONUS and I think you've missed the mark in regards to "small niche for officers, cad...
    Chaster TX's avatar
    Chaster TX
    I share your frustration. While not the same circumstances, I too have found that USAA is a shell of what they once wer...

    Please support Microsoft Wallet tap to pay.

    Jun 22, 2016

    Microsoft now has a tap to pay app my USAA credit card does not work. Please support this.

    Cynthia USAA's avatar
    Cynthia USAA
    LaRae White, Thank you for your inquiry. Currently, there is no update on the availability of Microsoft Wallet. We cont...
    LaRae White's avatar
    LaRae White
    Any news on getting support for MS Wallet with USAA?

    Do they care?

    Jun 7, 2016

    I have a Mortgage with USAA. I have it in my contract that my payments will never change. Ready for the mess up. It change and no ...

    Bent Over Vet's avatar
    Bent Over Vet
    Please submit a complaint to HUD and the Consmber Financial Protection Agency as well
    Bent Over Vet's avatar
    Bent Over Vet
    You have never tried to or gotten a mortgage through USAA have you?Never had to qualify or go throught the BS USAA puts...

    Substandard Customer Service

    Jun 10, 2016

    After cancelling my wife's credit card in error, USAA has been either unable or unwilling to get us a new card. 5+ hours of phone ...

    Gus USAA's avatar
    Gus USAA
    Crosby, Thank you for posting in the Community. We regret to hear of the service you have encountered. If you were prov...
    Crosby's avatar
    Crosby
    My husband and I have had all of our insurance with USAA for thirty years. We have banked there for a few years. I am b...

    Bank

    Jun 2, 2016

    I was called on 20 May and informed that someone had been able to "con" a USAA CSR into writing a cashier's check on one of my acc...

    Gus USAA's avatar
    Gus USAA
    HoustonAJG, We regret to hear you feel this way about your experience.After confirming with a colleague, it appears you...
    HoustonAJG's avatar
    HoustonAJG
    It is now August. Still no resolution. Have tried calling each of the contacts I have both direct lines and customer se...

    Fraud

    Jul 23, 2016

    Was in ptsd program for over a month. Got out last week to find out my entire benefits check was stolen by USAA in overdraft fees ...

    Gus USAA's avatar
    Gus USAA
    MaryShelley, We regret to hear about the experience your son has had with USAA. If you have your son reach out to us re...
    MaryShelley's avatar
    MaryShelley
    Yes, USAA is a business; however, before depleting someone's bank account on overdraft fees, shouldn't a BUSINESS have ...

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    thomasrd's avatar
    thomasrd
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...
    thomasrd's avatar
    thomasrd
    Cynthia, please resend that info. I did call, I got put on hold, xfrd to 3 rep, 30 min phone call.. No one gave me a cl...
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