Breadcrumb Trail:

  • USAA Member Community

Carousel Start
  • Military Spouses and Direct Sales: Making Working out Work

    A continuation of a look into military spouses who have found fulfillment and success representing a direct sales company. Siobhan, a software engineer and spouse to a US Navy pilot, shares details about her journey with direct sales.

  • Personal Finance Success – Part 2: How Much do I Need to Retire?

    This week we will be discussing how to properly save for retirement with the help of USAA’s very own JJ Montanaro to help us dig deeper into these questions.

  • Back-to-School … as an Adult?

    Returning to school as an adult isn’t uncommon these days. In fact, 40% of college students are 25 and older. I happen to be one of them — for the second time. Here are a few challenges many of us face as adult learners, along with some tried-and-true advice for overcoming them.

  • Carousel End


    Lessons in Appreciating Diversity from World War II

    Sep 27, 2016

    In a military period where uniformity and conformity were seen as enduring qualities of success, the United States quickly discovered that it needed to bring all the strengths, skills, loyalty, and passion of the entire population to bear against the nation’s enemies if the United States was to be victorious. There are lessons in leadership, integrity, performance, and qualities to be emulated today when we study and discover that the path to diversity and inclusion in World War II was simultaneously a path to victory.


    Personal Finance Tips for Students in Higher Education

    Sep 23, 2016

    Higher education is a great time to jump-start your intellect, your curiosity, and your career. The best way to get the most from your determination and self-sacrifice to improve your education and to get a degree is to finish your education in a better financial situation than when you started.


    4 Things on My Mind as We Prepare for a Deployment

    Sep 21, 2016

    Is your family preparing for an upcoming deployment? My spouse just got news he will deploy next year, so I feel the pressure to cram in all of the family activities, life events and holidays together as we can. Read on for the four ways I start to plan my life around an upcoming long absence.


    My insights on parenting adult children

    Sep 20, 2016

    Parents of adult children want the absolute best for their kids. Let’s commit to helping them reach their goals and aspirations by sharing our experiences, supporting them, and encouraging them along the way.

    What Is “The Brag Book”? (a.k.a. I Love Me Book)

    Sep 29, 2016

    What is The Brag Book? Ever heard of one? Learn how to create one and get some tips on using it effectively.

    30 year member, very dissatisfied though!

    Sep 29, 2016

    I've never had a problem with USAA that I couldn't come to an agreement on until my latest auto insurance claim. USAA has lost its...

    MichaelS_USAA's avatar
    Pastor Tony, It is never our intent for you to feel like this. We would like the opportunity to take a closer look at y...

    Negative Credit Report

    Sep 29, 2016

    I have been having issues with USAA regarding a negative late payment report that was submitted to the three credit bureaus while ...

    USAA Social Support's avatar
    USAA Social Support
    OSCARROMEO, I can certainly understand your concern about the negative late payments reported to the credit bureaus. Pl...

    Tree Damage

    Sep 29, 2016

    I parked and found later a tree had dropped dates on my hood causing damage. May I claim this on my insurance?

    MichaelS_USAA's avatar
    Kiki and Puppet, Excellent question! If the vehicle that was damaged has Comprehensive Coverage (sometimes called Other...

    Keys to Selecting a College

    Sep 23, 2016

    Unmanaged educational debt is fast becoming the number one financial problem of many American’s and their families. Choose an educational institution based on the best outcome that will be a great career that leaves you financially secure with several career options. Here are some keys to consider when selecting a college.


    Sep 29, 2016

    my husband filed bancruptcy in 2015. We had a joint loan, which became my resposibilty to pay off. No problem, however usaa has re...

    USAA Social Support's avatar
    USAA Social Support
    Thanks for posting to the Community, wiskey tango foxtrot. I've requested that a colleague look into this for you. Plea...

    Website "Savings Booster" features

    Sep 29, 2016

    There are two features that will re-direct some amounts of regular (payroll) deposits or refunfs from ATM fees from checking to sa...

    USAA Social Support's avatar
    USAA Social Support
    Watchout, thank you for your post. Were you provided with a ticket number the research opened? We are happy to check th...

    VA disability/ unauthorized withdrawals

    Sep 29, 2016

    I am a disabled veteran and I have been trying to keep an unauthorized entity from entering into my account. USAA said that once t...

    Gus USAA's avatar
    Gus USAA
    4thplatoon, We addressed your concerns via a previous post. Your concerns have been escalated for review and response. ...

    Personal Finance Success – Part 1: How to Build Credit

    Sep 19, 2016

    This week we will be discussing how to properly build credit. The dos and don’ts and some other things you may have not been aware of, because building credit can be tricky.

    VA disability/ unauthorized withdrawals

    Sep 29, 2016

    I am a disabled veteran and I have been trying to keep an unauthorized entity from entering into my account. USAA said that once t...

    Gus USAA's avatar
    Gus USAA
    4thplatoon, We appreciate you sharing your concerns in the Community. We realize this matter has been frustrating for y...

    USAA Debit & Android Pay

    Sep 29, 2016

    Noticed yesterday that I am no longer getting the error that my bank does not support my debit card. Now I am able to see the Term...

    USAA Social Support's avatar
    USAA Social Support
    Thanks for posting, Charles_WR. We are working as quickly and diligently as possible to get Android Pay up and running ...

    How to hide accounts under Accounts Summary

    Sep 29, 2016

    I recently unhid a few accounts under Accounts Summary now I cannot hide them again. Please provide steps to accomplish. Thanks!

    USAA Social Support's avatar
    USAA Social Support
    Hi ShanGee! I'm glad you were able to find it!  ~ Stacy
    ShanGee's avatar
    Disregard!  Found it.

    NFL Sponsorship

    Sep 11, 2016

    Given the current disrespectful behavior of overpaid primadonna NFL players towards our nation, the military, and law enforcement,...

    USAA Social Support's avatar
    USAA Social Support
    Thank you for taking the time to provide this feedback as we never want to hear our longtime members look at leaving us...
    Max beep's avatar
    Max beep
    I have been a member of USAA since 1976. You need to reevaluate your position relative to the NFL. You need to drop the...


    Jul 11, 2016

    Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provi...

    Kay12's avatar
    Thank you---I appreciate it very much that you are looking into this problem.
    Gus USAA's avatar
    Gus USAA
    Kay12, Thank you for sharing your experience with the Community. This is not the type of service we expect for our memb...

    Savings, Checking and CC accounts Disappeared!

    Jul 14, 2016

    My savings, checking and CC accounts disappeared from both my mobile app and desktop app. DISAPPEARED! I am hoping this is a tempo...

    Cynthia USAA's avatar
    Cynthia USAA
    saaked, I have engaged a colleague to review your specific situation further and contact you to address your concerns. ...
    saaked's avatar
    My account has been hacked 2 days ago. There seemed to be a major bug in their system that hackers got into their syste...

    Deposit Holds

    Aug 15, 2016

    My husband and I have been a USAA members for 4 years. We have been using mobile deposit for over 2 years. Today, for the first ti...

    Celeste USAA's avatar
    Celeste USAA
    Voice of Reason, Thank you for your comments. Please do not hesitate to contact us if we may be of further assistance t...
    Voice of Reason's avatar
    Voice of Reason
    Had to LOL at the ridiculous Constitution jibberish which is not even applicable in this situation. Your Constitutional...

    Phishing Scam "Representing" USAA.

    Jul 7, 2016

    I have received two phone calls in two weeks from an organization "Representing" USAA. The first thing they asked for was my membe...

    USAA Social Support's avatar
    USAA Social Support
    FraggleRocks, I can certainly appreciate your passion and I regret your recent dealings with us was not on par with the...
    FraggleRocks!'s avatar
    Being a member for over 27 years and my parents being a member for over 55 years and until just recently my grandmother...

    Samsung pay

    Sep 22, 2016

    For the love of all that is great PLEASE get samsung pay going for debit cards!!!

    Cynthia USAA's avatar
    Cynthia USAA
    You've been added to the Samsung Pay notification list, Liam1! Thank you for your request.
    Liam1's avatar
    I would also like to know when Samsung Pay will be available. Thank you.


    Jul 23, 2016

    Was in ptsd program for over a month. Got out last week to find out my entire benefits check was stolen by USAA in overdraft fees ...

    Cynthia USAA's avatar
    Cynthia USAA
    Diadem1, We appreciate you sharing your experiences with us in Community! It's great to hear these experiences have all...
    Diadem1's avatar
    $3000 in overdrafts (OD)? Fees or did they pay your bills? This complaint sounds bizarre. Even if OD cost $30 each, you...

    How do you disable Cybercode

    Jul 1, 2016

    I made the mistake of activating the cybercode option for and now I am unable to switch back to computer recognition. I f...

    TecHusky's avatar
    I figured this out! I had this same problem and was really annoyed they didn't seem to have a way to disable it, but th...
    Cynthia USAA's avatar
    Cynthia USAA
    waddo, I'm sorry for your frustration and the inconvenience this is causing you. I've forwarded your feedback to our Me...

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    NSueZ's avatar
    Dear USAA I feel for the USAA member as this is a fairly common situation where USAA thinks they have resolved a situat...
    thomasrd's avatar
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...

    Insurance claims

    Sep 2, 2016

    I have been a USAA member now for over 40 years and have usually been pleased with the treatment and service I have received. In 2...

    Phantom Cobra's avatar
    Phantom Cobra
    As a former claims adjuster, I can tell you that loss of value due to an accident is as common as buying and selling ca...
    Hmathieu's avatar
    Small claims not smell claims. Sorry for that typo.
    Close Pop-up