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    Featured

    Tell us about your checking account experiences!

    Sep 29, 2015

    Finding dependable banking is critical to managing your money. We are interested to hear about your past experiences with checking...

    727's avatar
    727
    I don't think I've ever heard anyone say they prefer banks that charge a fee. To each his own I guess.
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    krilie, I have asked a banking specialist to review this and reach out to you directly. They will be able to further as...

    Deciding to Leave the Military (Part 2 of 2)

    Feb 5, 2016

    There is probably no greater decision for a military member regardless of their military service, military occupation, or status in the Active military, Guard or Reserve than deciding to leave the military. This is an emotional decision and you need to do your best to separate, for a time, the emotion from the practical decision making components of deciding to remain in the service or depart. The following six factors will help you determine if you should stay in the service or depart. Part 2 of 2

    Transfer from one department to another and then back to ...

    Feb 10, 2016

    This has happened a number of times over the past three years: I reach a USAA operator who transferred me to a fraud department em...

    Mutual Fund ----- Roth IRA

    Feb 10, 2016

    Several years ago I opened Mutual funds for our children using what would be (they are not yet matured) savings bonds so they woul...

    Mortgage Loan through USAA

    Feb 10, 2016

    Good afternoon! I'm wondering how hard it is to get approved for a home loan through USAA. I would really love to get a mortgage t...

    Judy Davis presents Rejuvenation Under Stress at USAA’s D...

    Jan 29, 2016

    Listen to Judy Davis deliver her powerful presentation on leading a balanced life as an entrepreneur. Discover what it means to “mind your mind” and set yourself up for success by “turning off”.

    I havent recieved my debit card since

    Feb 10, 2016

    Hi, i opened my account last month but i never received my debit card. How long do i have to wait? Can i make transactions without...

    SIX's avatar
    SIX
    Contact USAA it doesn't take that long

    Concerned

    Feb 10, 2016

    Just finished a conversation with an agent who 'explained' that my home is insured but not my foundation. If that's the case then ...

    Out of line

    Feb 10, 2016

    Moved recently into a home I had been renting out occasionally and wanted to return to USAA Homeowner Insurance. The bid I got fro...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear SVSkier, Thank you for posting. An insurance specialist is going to look into your quote and reach out to you pers...

    Deciding to Leave the Military (Part 1 of 2)

    Jan 22, 2016

    There is probably no greater decision for a military member regardless of their military service, military occupation, or status in the Active military, Guard or Reserve than deciding to leave the military. This is an emotional decision and you need to do your best to separate, for a time, the emotion from the practical decision making components of deciding to remain in the service or depart. The following six factors will help you determine if you should stay in the service or depart.

    Positive comment for Robin-Property Insurance

    Feb 10, 2016

    I tried to answer the survey after a property insurance call, but USAA's system was not working properly. Robin was awesome at mak...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Thank you for taking the time to share your experience! We are so glad to hear Robin exceeded your expectations!! It tr...

    Checking Acct

    Feb 10, 2016

    The worst I have ever received since being a member for 4+ years. I'm seriously considering moving all my accounts to Navy Fed whe...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear BankUSSA, We realize this matter is important to you. We would hope this matter would not be a deciding factor in ...
    BankUSSA's avatar
    BankUSSA
    I deposited a $250 check on the 5th. I paid a bill on the 9th only to get a over draft fee of $29 because a 7 day had b...

    Apple Watch issues

    Feb 10, 2016

    The app for the Apple Watch doesn't work!!! Doesn't even open on the watch it just keeps spinning then the app shuts down

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Postman74, Thank you for making us aware. I am checking with our technical team to see if there are any known issu...

    Need financial advice

    Feb 10, 2016

    Last year I fell behind. I rented an apartment far from home and shortly after, lost my job. During this time, I established about...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Hi ashbomac, Thank you for reaching out to us in Community. I would recommend giving our Financial Improvement Team (FI...

    Debit Card not working today

    Dec 15, 2015

    So I'm checking out and my card was declined. I checked to make sure I had sufficient funds and even moved more over before trying...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Hi Lala1960, Would you be able to forward us the email that you received to abuse@usaa.com? We would like to look into ...
    Lala1960's avatar
    Lala1960
    I received a fraud alert on a Savings and Checking Acct with USAA that I DO NOT have also. It was scary because I just ...

    Delay direct deposit

    Nov 27, 2015

    I usually get paid one day earlier than the actual pay dates actual pay day is November 30th I checked my account and it hasn't po...

    thomasrd's avatar
    thomasrd
    I didn't get my disability pay from the va. Someone posted it was going to be deposited today. Usaa checked to be sure.
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    vabloke,    I have responded to your initial comment here. Thank you.

    New App version not supported?

    Jan 21, 2016

    Hi,Apparently there was some kind of update to the mobile app recently as I can no longer access it as it says 'this version is no...

    galsal59's avatar
    galsal59
    Precisely! 
    armyjasaks's avatar
    armyjasaks
    That is great for those who have Android OS version 4.3 or higher, what about the ton of us who have 4.2.2 and the phon...

    delayed direct deposit

    Dec 14, 2015

    usually have been paid by now....nothin posted and i can not reachanyone

    Ezekiel97's avatar
    Ezekiel97
    I actually signed up just to say that if you're depending so hard on getting your paycheck early (pay day is the 15) th...
    hexac's avatar
    hexac
    I really don't think it's to do with governemnt. I am not a government employee and also haven't received my pay. I thi...

    Direct deposit

    Nov 12, 2015

    Are we not getting payroll direct deposits today?

    MadWoman's avatar
    MadWoman
    This is ridiculous! I have read hundreds of posts here about members who are experiencing a delay in direct deposits ev...
    MadWoman's avatar
    MadWoman
    Also missing my deposit that was issued yesterday and still hasn't arrived at 8:19am on 11/13/15. xxx USAA??

    Delay in direct deposit

    Jan 14, 2016

    Is there a delay again for the Coast Guard receiving direct deposit a day early? My direct deposit would have normally posted 2 ho...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear JC24, Thank you for posting in the Community. According to our records, a member service specialist has made attem...
    JC24's avatar
    JC24
    USAA. Some Receiving Depositary Financial Institution make deposits available UPON RECEIPT from Treasury while others h...

    USAA RUINED MY CHRISTMAS!

    Dec 21, 2015

    Thanks to you, USAA, my family will be going without Christmas on Christmas Day.On Friday, Dec. 18, I noticed my checking account ...

    Wingback43's avatar
    Wingback43
    @briannahartzellUSAA I second these perspectives. The answers you provided throughout this exchange were canned, and en...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Sdetro, I am very sorry to hear you have closed your accounts and apologize for the confusion- my reply was intend...

    Be American

    Jan 5, 2016

    Everyone who's had bad experiences with USAA should leave, let's do the right thing and make a stand. We should not have to put up...

    Thanksgiving Holiday Pay

    Nov 15, 2015

    I was informed by other military members that the Navy Federal Credit Union will be crediting it's members on November 27th due to...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Kevin, After consulting with a banking representative, its seems the only direct deposit you have is Military Pay ...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Alexander2.0, We reviewed your account with a subject matter expect and confirmed we did not received a direct dep...

    2015 auto insurance dividen

    Dec 2, 2015

    we will be getting a auto insurance dividen this year? if so when and how much

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    crusader65, Please give us a call at 1-800-531-USAA (8722) to speak with a representative as each individuals disbursem...
    crusader65's avatar
    crusader65
    we will be getting a auto insurance dividen this year? if so when and how much
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