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  • Why Wire Transfer?

    Military Spouse bloggers share their experiences to answer the questions: Why would I use a Wire Transfer? How long does a Wire Transfer Take?

  • Don’t Put Off Making Your Decision About the BRS

    You can't opt-in to the military's new Blended Retirement System until next year, but it's not too early to start figuring out what makes sense for you and your family.

  • It’s Prime Time to Review Your Interest Rates

    On Wednesday, Dec. 14, 2016, the prime rate increased to 3.75% as a result of the Federal Reserve Open Market Committee actions. What does this mean for USAA members?

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    Overcoming The Fear of Interviews

    Jan 18, 2017

    Some people have a fear of Clowns, others have a fear of interviews. Learn how to overcome one of these fears here.

    Bounced USAA Check!!!

    Jan 18, 2017

    I never thought that this would ever happen with a big bank like USAA but I recently completed a re-fi with USAA. Because I overpa...

    USAA Social Service's avatar
    USAA Social Service
    Hien, We regret any frustration this matter has caused. This is not the type of service we expect for our members. I ha...

    Left in the wind with Insurance claim

    Jan 18, 2017

    So my insurance policy was cancelled even though i talked to a respresentative about my case of payment. Usaa wanted me to pay app...

    USAA Social Service's avatar
    USAA Social Service
    Buck12, We never want our members to feel like we left them out in the wind with no assistance. We have located the cla...

    Declining Customer Satisfaction

    Jan 18, 2017

    I've been a member for over 24 years. Had House, Auto Boat insurance along with mortgage with USAA, never missed a payment. Had a ...

    USAA Social Service's avatar
    USAA Social Service
    Irish, I regret your disappointment with the outcome of your loan application. USAA continues to be the provider of cho...

    Does "I Do" Mean Joint Accounts?

    Jan 17, 2017

    If you are planning to take a good look at your finances and make savings goals for the New Year, you are not alone. This is a great time to make goals for savings, investment and money management in general. As I reviewed my family’s financial plan and discussed our savings goals with my spouse, it made me curious how other military families handled their finances.

    Direct Deposit

    Jan 18, 2017

    Can someone look to see why my husband's direct deposit hasn't been deposited today, I have his online paystub showing it should o...

    USAA Social Service's avatar
    USAA Social Service
    Sage86, I understand you are anticipating your husband's direct deposit this morning. Keep in mind, direct deposits wil...

    Bad information

    Jan 18, 2017

    Dear Sirs, As I stated almost a year ago USAA has gotten too big. Just tried to apply for a mortgage this month and got a lot of w...

    Unable to add an account for transfer funds

    Jan 18, 2017

    I saw this post on here: "I have been trying to add an external account for transfers. When clicking on "Transfer", "Add an accoun...

    USAA Social Service's avatar
    USAA Social Service
    lexj517 - Thanks for reaching out. I understand your concern and I'm happy to help. Please use the secure link to reach...

    Avoiding Financial Mistakes Following Deployment

    Jan 16, 2017

    Avoid financial mistakes following deployment by maintaining a strict budget; save & invest 2/3rds of your extra pay on deployment; wait 3 months before a major purchase; and do not factor deployment pay levels into your long-term budget.

    Depositing money order

    Jan 18, 2017

    Question... So they say u can deposit money orders in deposit mobile app but does that money go right in? No hold? I have issues w...

    USAA Social Service's avatar
    USAA Social Service
    Dep1, Thank you for your inquiry. All deposits made using the Deposit!@Mobile feature are subject to a hold. Funds depo...

    Can't Deposit Large Check

    Jan 18, 2017

    This is rediculous. I cannot deposit proceeds from my home sale that we received in a check. The mobile app won't allow anything i...

    USAA Social Service's avatar
    USAA Social Service
    JUT - Thank you for your feedback regarding your deposit, we apologize for the inconvenience. We would hate to see you ...

    Disturbing Lack of Dispute Status Updates

    Jan 18, 2017

    Why is it that no where on the app or the site is there a record of any of my calls to customer service? I've filed 2 disputes of ...

    USAA Social Service's avatar
    USAA Social Service
    Mortitia, I understand your concern about the lack of information provided on the USAA Mobile App and website. I'll be ...

    Dividend Check 2016

    Nov 29, 2016

    Has it been determined if checks will be sent out this year? Thank you.

    Donnie Bosarge's avatar
    Donnie Bosarge
    18% employee bonuses eat that up real quick.
    USAA Social Service's avatar
    USAA Social Service
    Susskind, Thank you for your post. We will be happy to look into your inquiry; however, please have your mother contact...

    Worst company, deceiving liars, and don't care about the ...

    Nov 3, 2016

    my recent dealing with USAA has left me embarrassed to call myself a USAA member. They should take USA out of their name as they a...

    USAA Social Service's avatar
    USAA Social Service
    rjordan6040, please be assured we will send your concerns to the appropriate team to follow up with you as soon as poss...
    Rjordan6040's avatar
    I GOT YOUR SIX , I have a active mortgage in the final steps of closing. I will not support a company that takes advant...

    Direct Deposit Delay?

    Nov 14, 2016

    I have read the previous posts where account holders were instructed to log out and log back in. My direct deposit is still not sh...

    USAA Social Service's avatar
    USAA Social Service
    melzd8, Hello, we will have overnight processing. Please review your account tomorrow morning for updated information. ...
    melzd8's avatar
    What is the latest posting time?I'm guessing it will be there tomorrow morning.

    Usaa is different than it was

    Dec 22, 2016

    Is it just me or has USAA changed? They (we) used to be a top notch outfit, leading the charge. Now it seems like it's a normal ba...

    gary4's avatar
    I too agree, I was honored to part of the USAA family! USAA has changed I strongly felt that this company went SOUTh ve...
    NavyGal66's avatar
    I've been a member for decades and, up until last year, have felt like the company has cared about delivering quality s...

    USAA 2016 SSA Dividend is NOT really out of line

    Dec 9, 2016

    I've been a member for over 40 years. I have kept a record of my SSA balance and yearly dividends since 1997. Apparenlty USAA has ...

    USAA Social Service's avatar
    USAA Social Service
    Thank you for taking a moment to speak with me, Very Frustrated32! It was a pleasure assisting you and addressing your ...
    USAA Social Service's avatar
    USAA Social Service
    Hi, Very Frustrated32. Thank you for reaching out in Community. I will be reaching out to you shortly after reviewing y...

    Mortgage missing from credit report?

    Oct 28, 2016

    So after seeing a 30 point drop in my credit score, I ran a new credit report using USAA's credit service through Experian and I w...

    USAA Social Service's avatar
    USAA Social Service
    TC101ABN, Thank you for taking the time to post and bring this to our attention. I have forwarded this to a subject mat...
    TC101ABN's avatar
    I have had the same experience as the aforementioned. I don't think USAA cares. I tried to run this up to people in cha...

    Mobile deposit

    Dec 20, 2016

    Does it seriously take 8 days for a deposited check to clear?? I have no bank near me and can't wait 8 days to pay my bills.

    USAA Social Service's avatar
    USAA Social Service
    NSueZ, We appreciate you elaborating on your experience. This is not the way we want our members to feel. Your comments...
    NSueZ's avatar
    Actually I left a message via e-mail and voice mail - zero response. How's that for great customer service? It does not...

    Poor Mortgage Service and Management Response

    Dec 6, 2016

    Don't do it...use another mortgage service. The loan officer in the loan origination department failed to compute my VA entitlemen...

    USAA Social Service's avatar
    USAA Social Service
    Doc MF, We regret to hear of your experience as this is not the type of service we expect for our members. Please reach...
    Doc MF's avatar
    Doc MF
    OK,It is now 2 weeks since my last post.My closing was put off for another week because the county I live in was declar...

    Visa chip card not working in Hong Kong for my student ei...

    Jan 5, 2017

    My daughter is studying in Hong Kong. She had her ATM card blocked after sending the new VISA chip card. This caused quite an inco...

    USAA Social Service's avatar
    USAA Social Service
    David 18 - I apologize for any frustration you may have experienced. I do want to confirm we are aware of the issues so...
    David18's avatar
    I've been wandering around Hong Kong all afternoon and have been unable to make a withdrawal. I will have to switch ban...

    Sick of USAA

    Jan 5, 2017

    I'm getting really tired of USAA putting "holds" on a physical check that I have to deposit through the mobile app. I'm usually di...

    USAA Social Service's avatar
    USAA Social Service
    Robert SA - Thank you for voicing your concerns today. I have shared your comments regarding deposit holds with the app...
    Robert SA's avatar
    Robert SA
    I deposit checks at B Of America at their ATM all the time. Some for thousands of dollars. It immediately says "pending...
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