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  • Careers that Involve Lots of Travel: Meet Johnathan

    When 19 days of business travel needs to be more in order to meet your financial needs, you get good at managing your time and money. See how one international business traveler does it!

  • Fun Ways to Help Kids Countdown Deployment

    Why not ease the minds of our little ones and make deployment countdown visual and fun? Here are four ways to help kid’s countdown deployment, the fun and creative way.

  • Helping Military Kids Adjust to Life Back in the US

    Many military kids need help adjusting back to life in the US after an overseas PCS. Here are some signs of culture shock and ways to help ease the transition.

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    Don’t Let Fraudsters in the Door After Storm Damage

    May 18, 2016

    It’s springtime and that means it’s also storm season. Here in Texas, thousands of cars, homes and businesses were damaged by rece...


    Tell us about your checking account experiences!

    Sep 29, 2015

    Finding dependable banking is critical to managing your money. We are interested to hear about your past experiences with checking...

    BrianaHartzellUSAA's avatar
    Phantom Cobra, You are right, we would love to hear a follow up from each member's posts (from the member) and are tryi...
    Phantom Cobra's avatar
    Phantom Cobra
    USAA does not post the result. The member needs to go back in and post the result because the moderator does not know w...

    6 Tips to Have Fun and Save When Creating a Beautiful Yar...

    May 18, 2016

    Spring yard cleanup can be turned into an enjoyable task when the entire family is involved and when old, excess items are used up for the current year.

    Where is the shopping link?

    May 24, 2016

    When I click on rental car discounts, the screen reads "null". Is it no longer a service of USAA?

    What Service??

    May 24, 2016

    For as long as I can remember (from 1964) USAA has highly touted customer service: we are here for you. etc.. That has degraded si...

    CynthiaUSAA's avatar
    Old Army, Thanks for reaching out in Community. I regret to hear of the service experience you encountered today. I wil...

    Mover's Advantage Relocation Director?

    May 24, 2016

    My local Realtor just called us and said her USAA Relocation Director indicated that we didn't fill out any of the questions that ...

    Military Spouse Self-Care: Not Optional

    May 5, 2016

    I am sure that if you are a military spouse reading this, you too have gone through a period of self-care abandonment. Here are a few suggestions to get you started on making self-care a priority.

    Are you even listening? Do you care AT ALL?

    May 24, 2016

    You all have hired the most condescending people possible. Is it on purpose? I spoke with a supervisor by the name of Jesse. It wa...

    Adding Synchrony Amazon Store card to USAA

    May 24, 2016

    Does anyone know how to add a Synchrony Bank Store card to the USAA accounts? When I search it does not come up. Is it ...

    PNGnDn16's avatar
    I emailed tech support and was told that Synchrony was not available as it was not a participating institution with the...
    Jess7's avatar
    Synchrony Bank / Amazon is what mine is listed under

    Deposit of checks

    May 24, 2016

    I to am very frustrated that usaa would allow a valuable tool like depositing checks at my local ups store to go away. In my opini...

    6 Helpful Military Kid Books

    Apr 26, 2016

    In honor of Month of the Military Child, here are six military kid books that have been helpful to me and my children throughout our military walk.

    How to deposit large checks now?

    May 24, 2016

    Well I just found out that USAA doesn't allow deposits from UPS Stores anymore. And there doesn't seem to be an answer. Totally un...

    GusUSAA's avatar
    Ninefiveone, Thank you for posting in the Community. USAA retired the Easy Deposit Program, which allowed you to make d...
    Keyy's avatar
    They startes mobile deposit. USAA upgraded their systems and had to stop with UPS. I was upset at the change too but th...

    Home Inspections in South Carolina?

    May 24, 2016

    Does USAA inspect homes in South Carolina before issuing a member a home owners insurance policy? If so how long have they been do...

    CynthiaUSAA's avatar
    Willie13, Thank you for your inquiry. I have engaged an insurance specialist to reach out to you and address your quest...

    Pay day

    May 24, 2016

    I'm a federal employee we get pay every other Monday, this Monday falls on memorial date when will I get pay?

    CelesteUSAA's avatar
    Belism, USAA Bank is committed to providing members with access to funds as quickly as possible. Direct deposit funds a...


    May 24, 2016

    Please be aware to all who use sign language interpreters.. USAA need to educate their staff that the interpreters are not power o...

    CelesteUSAA's avatar
    Huh, Thanks for posting in Community. We understand we are currently in communications with the bank regarding this exp...

    Re: Mastercard to Visa

    Mar 2, 2016

    Why didn't they let us know months ago and ask us when it would be convenient to change cards? I'm on a multi-month world trip and...

    Oldguy56's avatar
    Fullbird, Guessing you're an O-6 and therefore old enough to remember what customer service from USAA was like back in ...
    sethr's avatar
    Fullbird- Navy Federal has both MC and VISA with no foreign transaction fee. Likewise Barclay. Military DO have options...

    Samsung Pay 2016!!!!

    Mar 13, 2016

    USAA its 2016, Where is the SAMSUNG PAY Partnership? As a loyal customer, I feel like this collaboration would be beneficial for b...

    Kulamonster's avatar
    END OF THE YEAR???!! This technology has been out for over a year now. Its a shame that a big bank like USAA havent bee...
    AngelaCabanUSAA's avatar
    C_Stephen, providing the exceptional products and services for our member's is our top priority. Samsung Pay will be av...

    Are Direct Deposits Delayed Today?

    Mar 24, 2016

    Usually get direct deposit on Thursday, it is not there yet. Did some searching and this seems common even though it's never happe...

    AngelaCabanUSAA's avatar
    Tcomp, Thank you for reaching out here in Community. Has your direct deposit hit your account? If not, please let us kn...
    SoAware's avatar
    Since becoming an USAA member I've always revived my direct deposit a day early ( Thursday mornings between 6 & 645) bu...

    Debit Card compromised and USAA profile hacked

    Mar 27, 2016

    My debit card was recently compromised. I found this out the following morning when I got up. After speaking with the fraud dept a...

    MariBooks's avatar
    I experienced something very similar in December of 2014/January 2015 and still do not have resolution. I also have fil...
    CynthiaUSAA's avatar
    misscee, Thank you for reaching out in Community. I regret to hear of the experience you've encountered. I have reached...

    Transfer funds

    Mar 7, 2016

    I keep getting an error code when I need to transfer funds.

    BrianaHartzellUSAA's avatar
    UPDATE: Some members were unable to transfer funds and make payments to their USAA credit card due to a planned mainten...
    AngelaCabanUSAA's avatar
    Thank you all for reaching out in Community. Some members are unable to transfer funds and make payments to their USAA ...

    Beyond frustrated with USAA's lack of compassion

    Apr 19, 2016

    We were in a couple of hail storms in TX and we just cannot believe how we are being treated by USAA. I have never experienced thi...

    Mo2305's avatar
    Disingenuous company. The claims they make in advertising as well as the responses may sound good but mean absolutely n...
    AngelaCabanUSAA's avatar
    Ravos, Thanks for sharing your experience with us. We definitely want to assist our members the best way each and every...

    USAA going down the tubes

    Apr 12, 2016

    As a 30+ year member, I had always envisioned myself as being one of those who "stayed for life" --- that fantasy is gone. USAA ha...

    Disappointed5's avatar
    Has anyone noticed when you contact USAA or inquire on this board everyone gets the same:Thank you for reaching out to ...
    CallyCat's avatar
    @CynthiaUSAA "We regret to hear you interpreted our delayed response as a lack of appreciation for your business and yo...

    Direct Deposit delay

    Mar 23, 2016

    Every other Wednesday I get a direct deposit from my job at 6AM. Today it did not go through. I called USAA Customer Service 5 tim...

    AngelaCabanUSAA's avatar
    Srenty, Have you received your deposit? Please let me know and I would be happy to assist. Thank you.
    Serenty's avatar
    BrianaHartzellUSAA,My paycheck should have been in my account earily this morning. My employer said it went through on ...

    Credit card

    Feb 29, 2016

    I'm not sure if anyone can help me.. Me and my wife are trying to buy a new home, and I'm looking at my credit, and all is well ex...

    FullBird's avatar
    @ Lindsey: I'm glad this worked out for you. I think the issue is that you lucked out and didn't get the sharpest CSR w...
    BrianaHartzellUSAA's avatar
    Thank you for the update Speclindsey, We are so glad to hear you got the assistance you needed and were happy with the ...

    6 FAQ About Switching Your Credit Card to Visa

    Mar 24, 2016

    Here in Member Community, our community team works to answer questions on all types of topics related to Money, Deployment, Milita...

    BrianaHartzellUSAA's avatar
    Dear Monsieur, I have responded to your other post- but want to thank you again for your feedback. The move to Visa wil...
    Monsieur's avatar
    Can you please explain "state of the art" capabilities that the new VISA card features, compared to my old World Master...
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