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  • Stranger than Fiction - Real PCS Stories from the Field – Part 1

    It’s PCS season and chances are you know a military family that has just moved or is preparing to move. Here is what a few military spouses had to say about their strangest PCS experience.

  • Think Small For Big Business Innovation Ideas

    Innovation at work is an enduring and popular business topic. Innovation is usually remembered in the creation of large, new, technology products like the personal computer, the smart phone, or computer software. These vitally imp...

  • BRS Lump Sum...What's That All About?

    This is a brief story that describe the impact of taking the BRS Lump Sum option.

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    Featured

    Summer Fun on a Dime for Military Families

    Jul 17, 2017

    With a little bit of planning, you can be sure to hit up some of the most popular attractions at a fraction of the cost. To get you started, here are some of the top summer attractions that offer military discounts.

    Featured

    Stranger than Fiction - Real PCS Stories from the Field –...

    Jul 14, 2017

    It’s PCS season and chances are you know a military family that has just moved or is preparing to move. Here is what a few military spouses had to say about their strangest PCS experience.

    Featured

    5 Must-Have Tips for Families Visiting Amsterdam

    Jul 14, 2017

    Amsterdam is a quintessential Dutch destination is known for its poignant history, famous artists, picturesque canals, and delicious food and beverages; it’s within driving distance of multiple U.S. military duty stations in Europe -- and it is a city that should not be missed! Ready to go? Here are five must-have tips for families to help plan your trip.

    Featured

    Military Values Reinforce The Importance of “Stopping The...

    Jul 13, 2017

    The phrase “Stopping the Line” is a hallmark of great companies interested in quality, safety, performance, and integrity. “Stopping the Line” is a reference to a traditional manufacturing process where an item is assembled in a line with pieces and part assembled together to form a complete finished, ready-to-go product at the end.

    Featured

    What is your favorite FREE Summer Activity?

    Jul 7, 2017

    How do you keep away the dreaded “I’m Bored” this summer without breaking the bank? Visit your local library- We have two within d...

    Featured

    3 Day Trips for a Vacation in Europe

    Jul 7, 2017

    Instead of watching your overseas tour slip through your fingers, make the most of your days off by planning quick trips to nearby destinations. To get you started, here are three day trip options for service members and families stationed in Italy, Germany and Spain.

    Featured

    Coming Together for the USS Fitzgerald

    Jul 6, 2017

    Navy spouse Naama Krauz shares her heartfelt response to the USS Fitzgerald collision and how the local community rallied to support the Sailors and families impacted.

    Featured

    How do you keep your utility bills down in the summer?

    Jul 3, 2017

    Keeping your home cool in hot summer temperatures can get pricey in a hurry. How do you keep your utility bills down in the summer...

    Briana Hartzell USAA's avatar
    Briana Hartzell USAA
    Thanks for commenting CareBear77! Great idea to use box fans and skip the AC. I think I would use it as an excuse to he...
    CareBear77's avatar
    CareBear77
    Personally my house has some leaky windows so I refuse to use my AC just because if i turn it on all I would see in my ...

    Featured

    4 Ways to Celebrate Independence Day Overseas

    Jun 30, 2017

    Feeling blue about spending Independence Day overseas? Check out these four uplifting ways military families can observe Independence Day at OCONUS duty stations.

    Featured

    June 23rd: Take Your Dog to Work Day

    Jun 22, 2017

    June 23rd is Take Your Dog to Work Day! Have you ever taken your dog to work? Since I work from home, mine is always with me (whet...

    USAA Social Service's avatar
    USAA Social Service
    Cute pics! Thanks for sharing, RJS63! Have a great one! ~Jen
    RJS63's avatar
    RJS63
    This is our 1 year old Labradoodle, Brinkley, who is being trained to be a therapy dog! He loves coming to school and b...

    Back to School in a New Town

    Jul 19, 2017

    Transitioning from summer's long days and endless playing is hard enough — add in a new town and a new school, and it can be nerve wracking! Here are some tips to help your children make a smooth transition.

    Cracked Windshield

    Jul 20, 2017

    I've been with USAA for at least 15 yrs. I've had to have 2 windshield repair on 2 different cars within that time frames. The ver...

    USAA Social Service's avatar
    USAA Social Service
    NickNack81, I am very sorry to hear about the damage to your windshield. I have located the claim and I am escalating y...

    HORRIBLE!!!!!! ABSOLUTELY HORRIBLE !!!!!!

    Jul 20, 2017

    I owed 61 dollars from a previous negative account, I opened a new account and had a direct deposite go into my new account for 46...

    James210's avatar
    James210
    I understand that I'm not worried about my next direct deposits I'm worried about this one like I told about 5 differen...
    USAA Social Service's avatar
    USAA Social Service
    Hi James - Your future direct deposits will not be held. The hold is to allow time to process your charged off balance ...

    Bewlidered in Boston

    Jul 20, 2017

    I'm sensing a theme here. Don't even get me started. Might as well add my name to the list of the "insulted by the ACV" list. My r...

    USAA Social Service's avatar
    USAA Social Service
    uh60flyinlow, I am very sorry to hear about your concerns regarding the ACV. I have located your information and I am e...

    7 Ways to Share the Back to School Experience with Deploy...

    Jul 19, 2017

    Here are some easy ideas to help when you're preparing for the school year, while still keeping your deployed love one connected and involved in the process.

    201-405-8722 NO USAA!!!!

    Jul 20, 2017

    I agree this development is very upsetting. I just called the real USAA to complain and they were nice about it but I am not sure ...

    USAA Social Service's avatar
    USAA Social Service
    Madge2 - Your feedback is truly appreciated. I've sent you a secure email with additional information as well. Thank yo...

    Zelle

    Jul 20, 2017

    Not a positive experience! I spent 2 days trying to figure out how to get the funds that were transferred to me. The sender's bank...

    USAA Social Service's avatar
    USAA Social Service
    KC70, Thank you for bringing this matter to our attention. It is not our intention to cause confusion regarding the ava...
    KC70's avatar
    KC70
    Rhonda, Then USAA needs to correct the FAQs in the USAA app. The "What is Send Money with Zelle?" FAQ in the USAA app s...

    Zelle

    Jul 20, 2017

    Rcvd text my daughter (USAA member too) sent me money. She was informed that I would not have to do anything-Wrong! 8 days later I...

    USAA Social Service's avatar
    USAA Social Service
    Lucy77, your feedback regarding transfers through Zelle is appreciated. I regret the correct information was not provid...
    hugrldy's avatar
    hugrldy
    Yes, why?

    5 Summer Safety Reminders for Parents

    Jul 14, 2017

    No matter how you spend the summer this year, remember that while it is great to have fun, we should always be cautious and keep our kids safe. Here are five summer safety tips for parents.

    Questions about obtaining a checking acct

    Jul 20, 2017

    My father is not a member of Usaa, however he did serve in the Air Force until I was 3 years old. If I were to try to obtain produ...

    USAA Social Service's avatar
    USAA Social Service
    Hi Curious and Curious. Thanks for posting in our Member Community today, and also for your interest in USAA products a...
    Curious And Curious's avatar
    Curious And Curious
    I also forgot to mention my brother is currently serving in the Navy.....I don't know if that can help me or not.

    Home repair

    Jul 19, 2017

    I need a contractor for water damage and was given the option of one contractor in my area as part of their pdrp program. Under th...

    USAA Social Service's avatar
    USAA Social Service
    Hello and thank you for sharing your concern in regards to finding a reputable contractor. I will forward your inquiry ...

    Home repair apprehension

    Jul 19, 2017

    I need a contractor for water damage and was given the option of one contractor in my area as part of their pdrp program. Under th...

    USAA Social Service's avatar
    USAA Social Service
    Hello Rabbit53 we will have a specialist look into this for you and reach back out, please allow 24 hours for them to c...

    Providing Bankstatements Mid-Month

    Jul 19, 2017

    It's Wednesday evening and USAA just informed me they need bank statements that prove I have money for closing costs by Friday, bu...

    USAA Social Service's avatar
    USAA Social Service
    JPier, I forwarded your questions to your processor and leadership team to address.- Jeanni
    USAA Social Service's avatar
    USAA Social Service
    Yikes, JPier - I certainly understand your concern on this. I'll have a colleague in our Mortgage group reach out to yo...

    Sean Hannity

    May 25, 2017

    I did NOT risk my life to protect the 1st Amendment for this bank to turn on it because some fascist left organization did not lik...

    lrrylwhn's avatar
    lrrylwhn
    Voice on you seem very angry I don't watch Fox I love CNN yes I am a Democrat and thank God someone's going to balance ...
    Metastable's avatar
    Metastable
    First, a lot of people need to learn what the word "fascist" means, and stop applying it to everything that makes them ...

    Update on USAA’s Advertising Policy

    May 30, 2017

    Last week, USAA became aware that our advertising policy was not being applied consistently, as USAA had been advertising in error...

    lrrylwhn's avatar
    lrrylwhn
    Four letter word for hannity
    ASMJEM's avatar
    ASMJEM
    I recently have noticed a downward trend, after years of being a USAA member. USAA does not want to cover insurance iss...

    USAA Reviewing Advertising Policy

    May 30, 2017

    USAA is assessing its advertising placement rules after learning our commercials were airing on opinion-based television news prog...

    DonateLife!'s avatar
    DonateLife!
    "USAA is assessing its advertising placement rules after learning our commercials were airing on opinion-based televisi...
    LOURDESLL's avatar
    LOURDESLL
    I've been a loyal USAA member for 38 years. I still don't understand the need for USAA to advertise. Previously it was ...

    Resumption of Hannity Advertising

    May 30, 2017

    Glad USAA came to their senses before I had to cancel my membership! Like or dislike Hannity, the issue here was allowing left-win...

    ASMJEM's avatar
    ASMJEM
    I recently have noticed a downward trend, after years of being a USAA member. USAA does not want to cover insurance iss...
    J and J's avatar
    J and J
    Are they really "staying with Hannity"? Not sure, as I don't see any more USAA ads on Hannity or many if any on the oth...

    Please get rid of Zelle

    Jun 30, 2017

    For months I have put my 19 year olds check in my Usaa account then transferred it into his USAA account to avoid the hold funds o...

    USAA Social Service's avatar
    USAA Social Service
    I'm sorry to hear of your experience SLG1955, I will engage a Subject Matter Expert to review your feedback. ~ Lori
    SLG1955's avatar
    SLG1955
    I hate ZELLE. cannot get rid of it on my USAA account. Signed up and sent money to my kids checking account, only to ha...

    Android app corrupted?

    Jun 6, 2017

    Just in the past week, I've been getting toast notifications, stating, "The application appears to have been modified or corrupted...

    USAA Social Service's avatar
    USAA Social Service
    ThisOneGuy - I'm glad to hear that the app is working again for you. If you should run into any issues in the future, p...
    ThisOneGuy's avatar
    ThisOneGuy
    I echo all of the comments here to say this is a misstep on USAA's part. But I will also say after a reinstall and magi...

    Anyone else disappointed?

    Jun 22, 2017

    I wanted to share some candid feelings and am curious if anyone else feels the way I do or not. I've been with USAA since 2012 or ...

    USAA Social Service's avatar
    USAA Social Service
    Thank you for posting in our Member Community Ole CTP. We are always striving to continually improve for our membership...
    Ole CPT.'s avatar
    Ole CPT.
    USAA should send this up the flag pole. If this was a line unit at the very minimum we would have a sensing session. US...

    Need a current bank statement

    Apr 28, 2017

    I am applying for a loan and the loan officer needs a bank statement showing the money in my account. The problem is that the stat...

    USAA Social Service's avatar
    USAA Social Service
    Ingrid84, thanks for reaching out. I have sent you a message on usaa.com. Please login to review this and respond. Than...
    Ingrid84's avatar
    Ingrid84
    Hi I also need a current account statement, that would also show my physical address, please. Thanks

    USAA bows down to the ACH

    May 1, 2017

    I wish to express my disastisfaction with USAA. I'd send this to someone in charge, but they do a fine job of hiding themselves fr...

    USAA Social Service's avatar
    USAA Social Service
    Dieselfan - This is never the experience we want for any member. If you have anything specific we can address, I would ...
    Dieselfan's avatar
    Dieselfan
    I, too have begun the process of removing my business connections with USAA. I have come to the conclusion that the old...

    Unprofessional Conduct

    May 11, 2017

    I would like to speak with someone who is senior in the customer service area and is empowered to take action in order to address ...

    Goyo1964's avatar
    Goyo1964
    So is the issue the floats in the parade, the ads on Hannity, or the customer service issue? USAA has done right by thi...
    ASMJEM's avatar
    ASMJEM
    I recently have noticed a downward trend, after years of being a USAA member. USAA does not want to cover insurance iss...
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