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    Featured

    Are You Moving?

    Jun 29, 2016

    Summer is upon us and with it, the prime PCS season. Are you preparing for a move or did you just complete a military move? We’d l...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    I am thankful this summer we are not preparing to move. With two young children and a dog you could not pay me enough t...

    Not All Lessons From Your Military Career Matter to a Suc...

    Jun 20, 2016

    With all the value that comes from a military background for a civilian position, it is vital to remember that not ALL value comes from a military background. Understand five areas where a military background is NOT a good guide to the new civilian role.

    USAA Treatment

    Jul 1, 2016

    I just had to make the comment but there has been no other company over all the years that I've been alive and that's many that th...

    Re: Hi.

    Jul 1, 2016

    Just wondering if usaa is still not doing home loans at this time

    When exactly will work deposits show up in my account?

    Jul 1, 2016

    It says it sent money on the 30th of June. So when will the money actually get to my bank?

    Exploring Contract Work

    Jun 16, 2016

    Here are three benefits to consider when pursuing a contract position.

    Samsung/Android Pay

    Jul 1, 2016

    Does anyone know why USAA has not adopted Mobile Pay (android, samsung, apple)services yet? I would have thought they would have b...

    Clowning's avatar
    Clowning
    Exactly

    Explore Cruise and Travel - Horrible Complaint Process!

    Jul 1, 2016

    We recently booked a trip through Explore Cruise and Travel (through their membership program), and have documented emails from ou...

    How do you disable Cybercode

    Jul 1, 2016

    I made the mistake of activating the cybercode option for usaa.com and now I am unable to switch back to computer recognition. I f...

    CynthiaUSAA's avatar
    CynthiaUSAA
    felixml76, Thank you for reaching out. I'm sorry to hear you were not able to reach the right department to help with y...

    How to Respond to Difficult Interview Questions on Milita...

    Jun 9, 2016

    The central part to interviewing for military veterans is to tell a compelling, understandable, and entertaining story that shows what you did, why you did it, what you accomplished, and how that experience will help the company achieve their objectives.

    Smoke residue from tenants not covered!

    Jul 1, 2016

    I just had to evict terrible tenants who violated the lease and left it smelling like an ashtray. I tried to claim it as vandalism...

    Frustrated ex ref's avatar
    Frustrated ex ref
    I spent 3 days giving USAA the opportunity. Would more details matter? My policy is 2757418. Now I've changed my car in...
    MichaelS_USAA's avatar
    MichaelS_USAA
    Thank you for sharing. We would appreciate the opportunity to speak with you and look further into your policy details ...

    VA Mortgage

    Jul 1, 2016

    I was denied a mortgage based (about $180,000) on USAA strictly evaluating my 2 years of tax returns (2014 and 2015). I went throu...

    None110's avatar
    None110
    AM1111, you should look into your local area banks they will work a lot better than USAA.. I currently have a mortgage ...
    AM1111's avatar
    AM1111
    Also in reference to page 4-24, USAA underwriter forgot any income for capital gains (Schedule D). I have over 20 years...

    Deposits

    Jul 1, 2016

    Yesterday , I deposited a check via phone . I could not believe it takes over a week to verify funds from another bank. Unbelievab...

    CelesteUSAA's avatar
    CelesteUSAA
    apk, Thanks for posting in Community. We realize this matter is important to you. The holds placed by USAA are done so ...

    Debit Card Nightmare

    Jul 1, 2016

    Since the switchover to the new Visa debit cards with the chip, I have been unable to use my card at any merchants or ATM's that r...

    Clowning's avatar
    Clowning
    I'm starting to get the same feeling. You can't even use android pay or Samsung pay on debit cards because they are so ...

    USAA going down the tubes

    Apr 12, 2016

    As a 30+ year member, I had always envisioned myself as being one of those who "stayed for life" --- that fantasy is gone. USAA ha...

    JonFWiener's avatar
    JonFWiener
    I would encourage you to call them and explain what you are unhappy with. Its easy to get in touch with someone at USAA...
    Disappointed5's avatar
    Disappointed5
    But wait didn't they call you by your rank like the commercial states? Can't believe you would leave such a wonderful c...

    Beyond frustrated with USAA's lack of compassion

    Apr 19, 2016

    We were in a couple of hail storms in TX and we just cannot believe how we are being treated by USAA. I have never experienced thi...

    Mo2305's avatar
    Mo2305
    Disingenuous company. The claims they make in advertising as well as the responses may sound good but mean absolutely n...
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Ravos, Thanks for sharing your experience with us. We definitely want to assist our members the best way each and every...

    USAA is FAILING... Miserably

    Jun 9, 2016

    " WE KNOW WHAT IT MEANS TO SERVE" USAA's motto that steals from the sacrifice men and women in uniform make is total BULL. USAA ha...

    Chaster TX's avatar
    Chaster TX
    I share your frustration. While not the same circumstances, I too have found that USAA is a shell of what they once wer...
    ErnieM's avatar
    ErnieM
    Forty year member here. What a disgusting mess. I have seen USAA decline over the last ten years, but my latest experie...

    Mortgage department is horrible

    May 1, 2016

    Be warned. I am a big fan of USAA and have used them for all my financial needs for 20 years but the mortgage department is absolu...

    GusUSAA's avatar
    GusUSAA
    Maryland123, Thanks for the follow-up. I am very happy to hear that our Subject Matter Expert contacted you and was abl...
    Maryland123's avatar
    Maryland123
    Gus, A representative did contact me yesterday and explained quite a bit about the process, which the loan officer negl...

    USAA knows how to serve... themselves.

    Apr 11, 2016

    Fed up with USAA and their motto. After the hail storm in Dallas recently our trusted family minivan survived but sustained mild t...

    Smitty1960's avatar
    Smitty1960
    Yes it is most diffinitely time for anyone with any common sense to DUMP usaa very fast , because they are going down h...
    JoshRamirezUSAA's avatar
    JoshRamirezUSAA
    Loyal and true, I am sorry to hear this has been your experience with your claim. We will reach out to our claims partn...

    USAA Fraud Department

    Apr 1, 2016

    I'm writing today to express how disappointed I am in USAA. On 03/30/2014 I received my payroll check as direct deposit. Around 1:...

    CynthiaUSAA's avatar
    CynthiaUSAA
    JoJo822 and jmm54, I'm sorry to hear of the experience you are both going through and certainly understand your concern...
    jmm54's avatar
    jmm54
    Well add me and my family to the list. This is absolutely ridiculous. I have just had a very large amount pulled from m...

    Substandard Customer Service

    Jun 10, 2016

    After cancelling my wife's credit card in error, USAA has been either unable or unwilling to get us a new card. 5+ hours of phone ...

    CelesteUSAA's avatar
    CelesteUSAA
    ErnieM, Thanks for sharing your feedback with us in Community. We have escalated your concerns to a representative who ...
    ErnieM's avatar
    ErnieM
    I started moving away from USAA several years ago. Wish I did not have so many accounts there. But that's changing.

    47 year member- USAA won't talk to me!

    May 19, 2016

    I am a 47 year USAA member. My wife has been a member for 26 years. All our house and car ins is with USAA. We have well over 500k...

    CynthiaUSAA's avatar
    CynthiaUSAA
    ExplEngineer, Thank you for your feedback and participation in Community. We'd like the opportunity to assist with any ...
    ExplEngineer's avatar
    ExplEngineer
    I don't know the rules about duplicating posts under different captions, and since my comments were not favorable to th...

    Do they care?

    Jun 7, 2016

    I have a Mortgage with USAA. I have it in my contract that my payments will never change. Ready for the mess up. It change and no ...

    xerophile's avatar
    xerophile
    Further, your taxes can go up dramatically if your house was in some unincorporated area when you bought it, outside ci...
    AwesomeSauce85's avatar
    AwesomeSauce85
    sorry did not mean to ask if you escrowed your utilities lol but did you fall behind on any? or even HOA fee's?

    Bank

    Jun 2, 2016

    I was called on 20 May and informed that someone had been able to "con" a USAA CSR into writing a cashier's check on one of my acc...

    CelesteUSAA's avatar
    CelesteUSAA
    ErnieM, please see my response here. 
    ErnieM's avatar
    ErnieM
    Ditto. Sixty plus years in my family. Now I am going through my accounts and assessing vulnerability. I only have one b...
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