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  • Overcoming the Fear of Interviews

    Some people have a fear of Clowns, others have a fear of interviews. Learn how to overcome one of these fears here.

  • Does "I Do" Mean Joint Accounts?

    If you are planning to take a good look at your finances and make savings goals for the New Year, you are not alone. This is a great time to make goals for savings, investment and money management in general. As I reviewed my family’s financial plan and discussed our savings goals with my spouse, it made me curious how other military families handled their finances.

  • Don’t Put Off Making Your Decision About the BRS

    You can't opt-in to the military's new Blended Retirement System until next year, but it's not too early to start figuring out what makes sense for you and your family.

  • Carousel End

    Avoiding Military Information Security Violations While U...

    Jan 19, 2017

    Using social media to tell your story and stay in touch without violating information security protocols is achievable. Do not use location on words & pictures, do not post when mad, tell a positive story, write about your experiences, and obey your units commands on social media use.

    Boycott USAA: USAA failing veterans with continued decli...

    Jan 19, 2017

    Calling all disgusted USAA members to join my Boycott of USAA at Boycottowl.com. "USAA Failing Veterans".If you are fed up with th...

    24/7

    Jan 19, 2017

    I could be wrong, but I seem to remember a decade ago when I joined USAA being able to get 24 hour customer service. Now every tim...

    USAA Social Service's avatar
    USAA Social Service
    Hoosier9339, thank you for providing your feedback. We strive to provide excellent service to our members and are alway...

    Remove inelgible sibling from "family members"

    Jan 19, 2017

    A sibling created an account to see if he was elgibile but reazlied he was not. He is not able to do anything with USAA and doesn'...

    USAA Social Service's avatar
    USAA Social Service
    Thank you for the clarification. To assist you with the removal of a family member your request would have to be submit...
    Inactive User's avatar
    Inactive User
    Removal of family member.

    Avoiding Financial Mistakes Following Deployment

    Jan 16, 2017

    Avoid financial mistakes following deployment by maintaining a strict budget; save & invest 2/3rds of your extra pay on deployment; wait 3 months before a major purchase; and do not factor deployment pay levels into your long-term budget.

    Beware of the new "Limitless" Visa Card

    Jan 19, 2017

    If you are interested in switching over to the new Limitless Visa card with 2.5% cashback, be aware that the APR for this card is ...

    USAA Social Service's avatar
    USAA Social Service
    Hi Kingtroy, thank you for your feedback regarding our Limitless Cash Back card. We regret to hear of the disappointmen...

    my budget

    Jan 19, 2017

    Why does my budget say im over budget if im not?

    USAA Social Service's avatar
    USAA Social Service
    yahoo, Thank you for your post. Our technical support team can look into your situation, and they can be reached at #87...

    Mortgage Outsourcing

    Jan 19, 2017

    Our mortgage is being transferred to a third party, again. We're not comfortable having this loan serviced by a completely differe...

    USAA Social Service's avatar
    USAA Social Service
    We're sorry to hear that your prior interaction with other mortgage servicing companies was not satisfactory. We look f...
    wirelessmouse's avatar
    wirelessmouse
    Thank you. Our interaction with PHH and Lakeland has been wholly unsatisfactory. We have been USAA customers for over t...

    My Favorite Moments from the Army Navy Game

    Jan 13, 2017

    As I sit here thinking back to all the wonderful moments of the game, I would like to share with you my top 5 favorite moments from the 117th Army Navy Game

    Car Buying Service - Unusually high Ford prices?

    Jan 19, 2017

    Hello, I'm pricing out Fords (Specifically the Focus/Fiesta ST) with the Car Buying Sevice and after discounts I'm only getting li...

    USAA Social Service's avatar
    USAA Social Service
    Hello mcKempt, I appreciate you reaching out and sharing about your experience using our Car Buying Services. I will fo...

    What has become of USAA?

    Jan 19, 2017

    I have been a USAA member for 29 years. What has become of USAA? In the past 2 years, USAA has been on a steady decline. It began ...

    Severly Disappointed's avatar
    Severly Disappointed
    Agree With all. The level of customer service and competitiveness of USAA is in free fall. From eliminating services li...
    USAA Social Service's avatar
    USAA Social Service
    Jaxon1, This is not the experience we want for you. I will forward this feedback of your experiences to be reviewed by ...

    Talking to a claims supervisor?

    Jan 19, 2017

    Has ANYONE ever actually talked with a claims supervisor? I've "only" been a member for 37 years but I can certainly say that the ...

    USAA Social Service's avatar
    USAA Social Service
    Apologize for delay, Sorry to hear about the experience you have encountered. I have asked a claims service manager to ...

    MAJOR LET DOWN

    Jan 19, 2017

    recently deposited a check from my husbands VA disability compensation. Once deposited there were $200 in available funds that sam...

    USAA Social Service's avatar
    USAA Social Service
    AggravatedCustomer, Deposits made to the account via mobile app or ATM are not considered verified funds and area subje...

    Dividend Check 2016

    Nov 29, 2016

    Has it been determined if checks will be sent out this year? Thank you.

    Donnie Bosarge's avatar
    Donnie Bosarge
    18% employee bonuses eat that up real quick.
    USAA Social Service's avatar
    USAA Social Service
    Susskind, Thank you for your post. We will be happy to look into your inquiry; however, please have your mother contact...

    Worst company, deceiving liars, and don't care about the ...

    Nov 3, 2016

    my recent dealing with USAA has left me embarrassed to call myself a USAA member. They should take USA out of their name as they a...

    USAA Social Service's avatar
    USAA Social Service
    rjordan6040, please be assured we will send your concerns to the appropriate team to follow up with you as soon as poss...
    Rjordan6040's avatar
    Rjordan6040
    I GOT YOUR SIX , I have a active mortgage in the final steps of closing. I will not support a company that takes advant...

    Usaa is different than it was

    Dec 22, 2016

    Is it just me or has USAA changed? They (we) used to be a top notch outfit, leading the charge. Now it seems like it's a normal ba...

    Jaxon1's avatar
    Jaxon1
    A couple years ago, you could not find a USAA member who would say anything negative about USAA. You don't have to look...
    gary4's avatar
    gary4
    I too agree, I was honored to part of the USAA family! USAA has changed I strongly felt that this company went SOUTh ve...

    Direct Deposit Delay?

    Nov 14, 2016

    I have read the previous posts where account holders were instructed to log out and log back in. My direct deposit is still not sh...

    USAA Social Service's avatar
    USAA Social Service
    melzd8, Hello, we will have overnight processing. Please review your account tomorrow morning for updated information. ...
    melzd8's avatar
    melzd8
    What is the latest posting time?I'm guessing it will be there tomorrow morning.

    USAA 2016 SSA Dividend is NOT really out of line

    Dec 9, 2016

    I've been a member for over 40 years. I have kept a record of my SSA balance and yearly dividends since 1997. Apparenlty USAA has ...

    USAA Social Service's avatar
    USAA Social Service
    Thank you for taking a moment to speak with me, Very Frustrated32! It was a pleasure assisting you and addressing your ...
    USAA Social Service's avatar
    USAA Social Service
    Hi, Very Frustrated32. Thank you for reaching out in Community. I will be reaching out to you shortly after reviewing y...

    Mortgage missing from credit report?

    Oct 28, 2016

    So after seeing a 30 point drop in my credit score, I ran a new credit report using USAA's credit service through Experian and I w...

    USAA Social Service's avatar
    USAA Social Service
    TC101ABN, Thank you for taking the time to post and bring this to our attention. I have forwarded this to a subject mat...
    TC101ABN's avatar
    TC101ABN
    I have had the same experience as the aforementioned. I don't think USAA cares. I tried to run this up to people in cha...

    Sick of USAA

    Jan 5, 2017

    I'm getting really tired of USAA putting "holds" on a physical check that I have to deposit through the mobile app. I'm usually di...

    USAA Social Service's avatar
    USAA Social Service
    Robert SA - Thank you for voicing your concerns today. I have shared your comments regarding deposit holds with the app...
    Robert SA's avatar
    Robert SA
    I deposit checks at B Of America at their ATM all the time. Some for thousands of dollars. It immediately says "pending...

    Mobile deposit

    Dec 20, 2016

    Does it seriously take 8 days for a deposited check to clear?? I have no bank near me and can't wait 8 days to pay my bills.

    USAA Social Service's avatar
    USAA Social Service
    NSueZ, We appreciate you elaborating on your experience. This is not the way we want our members to feel. Your comments...
    NSueZ's avatar
    NSueZ
    Actually I left a message via e-mail and voice mail - zero response. How's that for great customer service? It does not...

    Visa chip card not working in Hong Kong for my student ei...

    Jan 5, 2017

    My daughter is studying in Hong Kong. She had her ATM card blocked after sending the new VISA chip card. This caused quite an inco...

    USAA Social Service's avatar
    USAA Social Service
    David 18 - I apologize for any frustration you may have experienced. I do want to confirm we are aware of the issues so...
    David18's avatar
    David18
    I've been wandering around Hong Kong all afternoon and have been unable to make a withdrawal. I will have to switch ban...

    Poor Mortgage Service and Management Response

    Dec 6, 2016

    Don't do it...use another mortgage service. The loan officer in the loan origination department failed to compute my VA entitlemen...

    USAA Social Service's avatar
    USAA Social Service
    Doc MF, We regret to hear of your experience as this is not the type of service we expect for our members. Please reach...
    Doc MF's avatar
    Doc MF
    OK,It is now 2 weeks since my last post.My closing was put off for another week because the county I live in was declar...
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