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  • Personal Finance Success – Part 3: What Should I be Teaching My Kids?

    As responsible parents, we should be teaching our children the basic and important financial lessons right at home. But what lessons are we to teach?

  • What Is “The Brag Book”? (a.k.a. I Love Me Book)

    What is The Brag Book? Ever heard of one? Learn how to create one and get some tips on using it effectively.

  • Back-to-School … as an Adult?

    Returning to school as an adult isn’t uncommon these days. In fact, 40% of college students are 25 and older. I happen to be one of them — for the second time. Here are a few challenges many of us face as adult learners, along with some tried-and-true advice for overcoming them.

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    Personal Finance Success – Part 2: How Much do I Need to ...

    Sep 28, 2016

    This week we will be discussing how to properly save for retirement with the help of USAA’s very own JJ Montanaro to help us dig deeper into these questions.


    Lessons in Appreciating Diversity from World War II

    Sep 27, 2016

    In a military period where uniformity and conformity were seen as enduring qualities of success, the United States quickly discovered that it needed to bring all the strengths, skills, loyalty, and passion of the entire population to bear against the nation’s enemies if the United States was to be victorious. There are lessons in leadership, integrity, performance, and qualities to be emulated today when we study and discover that the path to diversity and inclusion in World War II was simultaneously a path to victory.


    Military Spouses and Direct Sales: Making Working out Wor...

    Sep 26, 2016

    A continuation of a look into military spouses who have found fulfillment and success representing a direct sales company. Siobhan, a software engineer and spouse to a US Navy pilot, shares details about her journey with direct sales.


    Personal Finance Tips for Students in Higher Education

    Sep 23, 2016

    Higher education is a great time to jump-start your intellect, your curiosity, and your career. The best way to get the most from your determination and self-sacrifice to improve your education and to get a degree is to finish your education in a better financial situation than when you started.

    Keys to Selecting a College

    Sep 23, 2016

    Unmanaged educational debt is fast becoming the number one financial problem of many American’s and their families. Choose an educational institution based on the best outcome that will be a great career that leaves you financially secure with several career options. Here are some keys to consider when selecting a college.

    Call about some passing away

    Oct 1, 2016

    I called USAA about my mother passing away so that they could close her credit card. The customer service agent Janelle was rude a...

    USAA Social Support's avatar
    USAA Social Support
    We have received your feedback and first and foremost we want to apologize for any negativity you received from us espe...

    Fraud checking account setup

    Oct 1, 2016

    My customer service was excellent but no one has answered how it happened. I want to know how someone can create a checking accoun...

    user.login: Please s's avatar
    user.login: Please s
    Rough deal. Sorry to hear that. Maybe you would be happier with someone other than USAA as your banking service provide...
    USAA Social Support's avatar
    USAA Social Support
    Dirteater, I'm sorry to hear your accounts were affected by fraud. member security is a top priority for USAA and we ar...

    USAA Car Buying Service

    Sep 30, 2016

    Have been a 27 year member of USAA and have untilized many of the services withgreat success over the years until recently. I just...

    user.login: Please s's avatar
    user.login: Please s
    It looks like you've been hoodwinked.
    USAA Social Support's avatar
    USAA Social Support
    We have received your feedback and we're truly sorry for your experience with the Car Buying Service. Please know that ...

    4 Things on My Mind as We Prepare for a Deployment

    Sep 21, 2016

    Is your family preparing for an upcoming deployment? My spouse just got news he will deploy next year, so I feel the pressure to cram in all of the family activities, life events and holidays together as we can. Read on for the four ways I start to plan my life around an upcoming long absence.


    Sep 30, 2016

    I went to USAA ATM today and tried to deposit $300 in my account, the ATM displayed there was an error counting my money and only ...

    USAA Social Support's avatar
    USAA Social Support
    We understand your disappointment while we are researching your concern. We look forward to speaking with you if we can...
    user.login: Please s's avatar
    user.login: Please s
    Rough. That's a sad story. I think you would be happier after closing your USAA account and banking elsewhere. Cheers!

    Kudos Rescue Rangers LLC Roadside Assistance (Madison, WI...

    Sep 30, 2016

    Just want to send a shout out to Rescue Rangers LLC, Madison Wisconsin Roadside Assistance services. Please recognize Luis from th...

    MichaelS_USAA's avatar
    Badger, Thank you so much for your feedback! Glad Roadside Assistance was able to take care of you in a timely manner.

    Common Driving Patterns vs. The Law

    Sep 30, 2016

    It is commonly accepted that just because someone exhibits a common driving behavior doesn't make it legal. I am disappointed spec...

    user.login: Please s's avatar
    user.login: Please s
    You'll often find that USAA has interests that seldom align with their alleged clients. Perhaps you'd find greater sati...
    MichaelS_USAA's avatar
    Soon2Leave, I regret to hear your disappointment with the handling of the claim. I have escalated your concerns to a su...

    My insights on parenting adult children

    Sep 20, 2016

    Parents of adult children want the absolute best for their kids. Let’s commit to helping them reach their goals and aspirations by sharing our experiences, supporting them, and encouraging them along the way.

    Equifax outdated on Credit Karma

    Sep 30, 2016

    I just looked at my Credit Karma report of 9/30/16. The Equifax data for my USAA credit card is from 7/24/16. Does USAA have any p...

    USAA Social Support's avatar
    USAA Social Support
    Hi there. Thank you for your post. We send new information monthly to the credit bureau's. The best option is to disput...

    Explorer Cruise and Travel

    Sep 30, 2016

    I am hurt and applaud that you are connected and allow your name to be connected with the above company. This company is horrible....

    MichaelS_USAA's avatar
    Jaeswife, It is never our intent for you to feel like this. We would like the opportunity to take a closer look at your...

    Extended Warranty and Assurant Solutions

    Sep 30, 2016

    Anyone have any grief with Assurant Solutions, and claims with them? Am researching on-line critiques and am cautious on a company...

    USAA Social Support's avatar
    USAA Social Support
    Researcher 409, We understand you have concerns regarding Assurant Solutions. To ensure your concerns are address pleas...

    Should we pay off our car or give a bigger down payment o...

    Sep 30, 2016

    We are getting ready to purchase a home. We currently have a vehicle that we owe 22k on and pay 540 a month. 72 month loan. I'm ju...

    user.login: Please s's avatar
    user.login: Please s
    Debt is slavery. Rent a living space while you pay off your auto loan. Or, better, sell that auto and buy a car without...
    Celeste USAA's avatar
    Celeste USAA
    Lmveng, Thank you for such great questions! We'd like to make sure we answer all your questions and discuss the best op...

    NFL Sponsorship

    Sep 11, 2016

    Given the current disrespectful behavior of overpaid primadonna NFL players towards our nation, the military, and law enforcement,...

    USAA Social Support's avatar
    USAA Social Support
    Thank you for taking the time to provide this feedback as we never want to hear our longtime members look at leaving us...
    Max beep's avatar
    Max beep
    I have been a member of USAA since 1976. You need to reevaluate your position relative to the NFL. You need to drop the...


    Jul 11, 2016

    Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provi...

    Kay12's avatar
    Thank you---I appreciate it very much that you are looking into this problem.
    Gus USAA's avatar
    Gus USAA
    Kay12, Thank you for sharing your experience with the Community. This is not the type of service we expect for our memb...

    Savings, Checking and CC accounts Disappeared!

    Jul 14, 2016

    My savings, checking and CC accounts disappeared from both my mobile app and desktop app. DISAPPEARED! I am hoping this is a tempo...

    Cynthia USAA's avatar
    Cynthia USAA
    saaked, I have engaged a colleague to review your specific situation further and contact you to address your concerns. ...
    saaked's avatar
    My account has been hacked 2 days ago. There seemed to be a major bug in their system that hackers got into their syste...

    Deposit Holds

    Aug 15, 2016

    My husband and I have been a USAA members for 4 years. We have been using mobile deposit for over 2 years. Today, for the first ti...

    Celeste USAA's avatar
    Celeste USAA
    Voice of Reason, Thank you for your comments. Please do not hesitate to contact us if we may be of further assistance t...
    Voice of Reason's avatar
    Voice of Reason
    Had to LOL at the ridiculous Constitution jibberish which is not even applicable in this situation. Your Constitutional...

    Samsung pay

    Sep 22, 2016

    For the love of all that is great PLEASE get samsung pay going for debit cards!!!

    Cynthia USAA's avatar
    Cynthia USAA
    Rack2, your name is on the list and you will be notified as soon as Samsung Pay becomes available. Have a great day!
    Rack2's avatar
    Please add me to the list to be notified when Samsung Pay becomes available. Thank You

    Phishing Scam "Representing" USAA.

    Jul 7, 2016

    I have received two phone calls in two weeks from an organization "Representing" USAA. The first thing they asked for was my membe...

    USAA Social Support's avatar
    USAA Social Support
    FraggleRocks, I can certainly appreciate your passion and I regret your recent dealings with us was not on par with the...
    FraggleRocks!'s avatar
    Being a member for over 27 years and my parents being a member for over 55 years and until just recently my grandmother...


    Jul 23, 2016

    Was in ptsd program for over a month. Got out last week to find out my entire benefits check was stolen by USAA in overdraft fees ...

    Cynthia USAA's avatar
    Cynthia USAA
    Diadem1, We appreciate you sharing your experiences with us in Community! It's great to hear these experiences have all...
    Diadem1's avatar
    $3000 in overdrafts (OD)? Fees or did they pay your bills? This complaint sounds bizarre. Even if OD cost $30 each, you...

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    NSueZ's avatar
    Dear USAA I feel for the USAA member as this is a fairly common situation where USAA thinks they have resolved a situat...
    thomasrd's avatar
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...

    Insurance claims

    Sep 2, 2016

    I have been a USAA member now for over 40 years and have usually been pleased with the treatment and service I have received. In 2...

    Phantom Cobra's avatar
    Phantom Cobra
    As a former claims adjuster, I can tell you that loss of value due to an accident is as common as buying and selling ca...
    Hmathieu's avatar
    Small claims not smell claims. Sorry for that typo.

    Customer Service

    Sep 8, 2016

    I have been insured by USAA since 1960 as a USNavy dependent. Upon graduation from OCS in 1967 6I became a member and have been so...

    Huuuuuuummmaaaaann's avatar
    You are not just off the base, but off the reservation! 😂
    USAA Social Support's avatar
    USAA Social Support
    Thank you for the post FraggleRocks!, if you are having any issue with any service we are providing please please reach...
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