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  • Do I Need Life Insurance?

    September is Life Insurance Awareness month. Military Spouses and USAA’s Sean Scaturro discuss how to make the best life insurance choices for your family.

  • Welcome to the USAA Community

    Check out these tips on how to participate in Member Community. Everything from where to introduce yourself to how to explore our featured blogs. Share your wisdom and join the conversation today.

  • Are You Prepared if Disaster Hits?

    Are you prepared if a disaster were to hit? If you aren’t, making sure to prioritize this initiative for you and your family is smart. Disasters don’t plan ahead, but you can.

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    Featured

    Tips for Creating A Business Improvement Pitch

    Sep 19, 2017

    Taking your great idea to senior leadership can be a challenge. Consider these tips to have success when pitching a business improvement concept.

    Featured

    Happy 70th Birthday U.S. Air Force - Share Your Shout Out

    Sep 18, 2017

    Happy 70th Birthday U.S. Air Force!

    Featured

    Tips for Finding Child Care Overseas

    Sep 15, 2017

    Finding reliable child care is a huge challenge for overseas military families. Here’s how to set yourself up for finding a provider as soon as possible at your new duty station.

    Featured

    Do I Need Life Insurance?

    Sep 14, 2017

    September is Life Insurance Awareness month. Military Spouses and USAA’s Sean Scaturro discuss how to make the best life insurance choices for your family.

    Featured

    The Memory of 9/11 & How I Re-Learned To Appreciate Ameri...

    Sep 11, 2017

    Today, on the anniversary of 9/11, the memories of courage, sacrifice, loss, and tragedy still burns bright and the ever present pain of that sorrow is undiminished for all of America. Still, in the face of tragedy and loss, 9/11 helped teach me to be a better and more appreciative American.

    Featured

    How to Seek Continuing Education While Overseas

    Sep 8, 2017

    Moving overseas doesn’t mean having to postpone your educational goals. In addition to online and long-distance degree programs, the Department of Defense partners with programs and universities to bring classrooms to you. Here’s how to seek continuing education while overseas.

    Featured

    4 Tips to Keep Connected to Your Child during Deployment

    Sep 7, 2017

    My spouse and I tried to plan for him to stay connected with our two young girls. This is our first deployment experience with children, so we leaned heavily on advice from family and friends who had been through it before.

    Featured

    Education vs. Experience: 7 Things You Can Do When You Ha...

    Sep 5, 2017

    The world of employment can be very competitive, especially for certain military spouses who have the educational background but no work experience. Check out these tips to help with your first professional resume.

    Featured

    How A Bachelor Degree Can Improve Your Job Prospects

    Sep 1, 2017

    A bachelor degree is a starting point for many successful careers in education, management, healthcare, science, technology and business. Advance your career with a bachelor degree today!

    Featured

    5 Ways Strategic Volunteering Can Help with Job Growth

    Sep 1, 2017

    Looking to grow your career in the midst of frequent moves or periods of unemployment? Strategic volunteering can help. Find out how.

    10 Ways To Recharge Your Career While On Vacation

    Sep 12, 2017

    Recharging yourself and your career on vacation seems like the last thing that you should do. After all, it is a vacation so you should forget about...

    My teenage daughter

    Sep 20, 2017

    I recently put my daughter on a joint account, but how does it works? The bank called her, but I thought she was going to have her...

    USAA Social Service's avatar
    USAA Social Service
    Hello Isa3, After reviewing your accounts I would like to discuss your question via phone, what is the best time I can ...

    USAA is looking out for themselves when they messed up

    Sep 20, 2017

    I have been with USAA for about 5 years and every time I had an issue they fixed it. Until recently they screwed up more than ever...

    Ev23's avatar
    Ev23
    How are they going to follow up with me?
    Ev23's avatar
    Ev23
    They have escalated it to a manager and he even denied it. I'm lost on what to do. I did what each representative told ...

    Zelle bad!!!!

    Sep 20, 2017

    I used to send my wife money from the usaa app with only about 1 hour delay in recieving the money, any day of the week! Now zelle...

    USAA Social Service's avatar
    USAA Social Service
    Hart, I regret your disappointment with the Zelle service. Please note that if your wife had not registered for Zelle a...

    Budget Friendly Deployment Crafts and Creative Projects

    Aug 28, 2017

    Explaining a deployment to a child can be complex, but these 6 budget friendly projects and crafts will help your little one have fun and increase awareness and understanding of the concepts and timing of deployments.

    Mailing check to pay credit card bill

    Sep 20, 2017

    What address should I mail a check to in order for it to be applied to by credit card? Is there any info that I need to add to the...

    USAA Social Service's avatar
    USAA Social Service
    Jeff_B1 - The payment mailing address can be found on your credit card statement. You can mail payment to the following...

    Re: Submitting Banking Complaint

    Sep 20, 2017

    I've been member of USAA for over 5 years and my family has been a member for over 10 years.We have watched this banking service g...

    USAA Social Service's avatar
    USAA Social Service
    ProtectOurVets, I see we've responded to one of your posts this morning and currently reviewing your concerns. While we...

    Manipulating the timing and order of transactions to gene...

    Sep 20, 2017

    Consumer beware and be mindful, USAA is amongst all the other sleazy commercial financial institutions that WILL manipulate transa...

    USAA Social Service's avatar
    USAA Social Service
    I understand your concern regarding how transactions are processed. I will engage a subject matter to review your situa...

    6 Networking Tips for a Job Change or New Opportunities O...

    Aug 25, 2017

    If you’re adding a big career change or finding a new job opportunity overseas to the list of tasks you’ve had to juggle since you arrived on foreign soil, you’re not alone. Check out this list of six networking tips to help you navigate the intimidating process.

    Be careful of USAA changes to your credit file!

    Sep 20, 2017

    Been with USAA for 30+ yrs and aside from the regular increases in auto/homeowners insurance (no tickets or accidents)--I really t...

    USAA Social Service's avatar
    USAA Social Service
    USAF - We appreciate you reaching out and sharing your experience with us. We make sure to read each and every post tha...

    What the heck is going on with Zelle?

    Sep 19, 2017

    My Fiance and I have both been unable to send or receive funds through Zelle for over a week. This is highly inconvenient. What th...

    Hart's avatar
    Hart
    Same issues! Used to be 1 hour delay from usaa....zelle is garbage! Shame on usaa!
    USAA Social Service's avatar
    USAA Social Service
    KennaTN, I'm sorry to learn that you and your fiancé have been unable to send or receive funds through Zelle for over a...

    Underage car rental?

    Sep 19, 2017

    I know in the past USAA members who were underage were able to rent a car with the under age driver fees waived. I was trying to r...

    USAA Social Service's avatar
    USAA Social Service
    Good Wednesday Dehern461, I reviewing your account, I see that you have an active auto policy with us. I recommend you ...
    USAA Social Service's avatar
    USAA Social Service
    Thank you for contacting us, Dehern461. I'm happy to help. I have forwarded your concerns for further review. A special...

    All of my bank accounts have disappeared

    Aug 20, 2017

    When I checked my accounts this morning, everything is gone. No Checking/Savings or credit card. What is going on here? Of course,...

    USAA Social Service's avatar
    USAA Social Service
    JIR, thanks for your patience. We have replied to your previous post, please refer to this for an update. Thank you, Je...
    JIR's avatar
    JIR
    Why is this happening in the first place? After several phone calls I was told my checking account could be reinstated ...

    Please get rid of Zelle

    Jun 30, 2017

    For months I have put my 19 year olds check in my Usaa account then transferred it into his USAA account to avoid the hold funds o...

    USAA Social Service's avatar
    USAA Social Service
    Hello. I'm very sorry for any disappointment you have experienced with the Zelle service. I was able to locate your inf...
    Bran941's avatar
    Bran941
    I too hate this new addition. The previous way of doing things, such as sending money was easy and simple. This new add...

    Direct Deposit

    Jul 31, 2017

    When will I see my direct deposit. I've always got it on the last day of the month.

    USAA Social Service's avatar
    USAA Social Service
    Dezmond1, I understand your concern about your direct deposit. We process direct deposits over a 24 hour period. We've ...
    Dezmond1's avatar
    Dezmond1
    I have not received mine either.

    Help me please

    Jul 28, 2017

    I need help urgently with my USAA BANKING ACCOUNT

    USAA Social Service's avatar
    USAA Social Service
    Miss BB, whoa, that is quite a post. We definitely don't like to hear our members feeling like that! We will have a exp...
    Miss BB's avatar
    Miss BB
    EXACTLY what's happening to me right now. I was sent to their executive resoluton team TWICE, and both times I was basi...

    Zelle: why is it not operational?

    Jul 6, 2017

    I saw the new feature on my account for ZELLE, I was expecting a transfer which the individual did send but before I can get the m...

    USAA Social Service's avatar
    USAA Social Service
    Hello we have received your comment regarding Zelle. Is there a particular issue you are having causing you to be disap...
    5ooner's avatar
    5ooner
    I agree. Zelle is trash.

    Deposit Late

    Jul 31, 2017

    I am expecting my deposit from the VA today it usually comes in at 6am my time but it is late. Is there a problem?

    USAA Social Service's avatar
    USAA Social Service
    virgilsgirl - The balance should reflect your direct deposit. Please try logging out and then logging back or use a dif...
    virgilsgirl's avatar
    virgilsgirl
    The online bank shows the deposits in there but the balance isn't reflecting it yet.

    Anyone else disappointed?

    Jun 22, 2017

    I wanted to share some candid feelings and am curious if anyone else feels the way I do or not. I've been with USAA since 2012 or ...

    USAA Social Service's avatar
    USAA Social Service
    Good morning Cragwex, I am sorry that you feel let down by USAA in the handling of your auto policy. Any additional inf...
    cragwex's avatar
    cragwex
    I can understand that but at least they didn’t shoot your 6 month Insurance premiums into the mesosphere. Just imagine ...

    Guaranteed Renewal Endorsement Notice

    Jul 16, 2017

    My 8 month pregnant wife was rear ended by a flower delivery truck while she was completely stopped. The accident total costs were...

    USAA Social Service's avatar
    USAA Social Service
    Good Morning daadeee, I've sent you a secure email with some additional information regarding the Guaranteed Renewal En...
    USAA Social Service's avatar
    USAA Social Service
    Thank you for your post, daadeee. I have shared your concerns with our insurance department. They will reach out to as ...

    CSV Export Function

    Jul 29, 2017

    Is anyone else also having trouble with the website's CSV Export function? I use it all the time ... many many times. Today, howev...

    jdscom's avatar
    jdscom
    Maybe now that they realize the problem's on their side they'll focus on the actual fix vs just telling everyone to cal...
    USAA Social Service's avatar
    USAA Social Service
    Thank you for your post, FromATL. I'm glad to hear you were able to download the credit card information. I will share ...

    Frozen Accounts

    Aug 21, 2017

    Ive been with USAA for 16 years and never had a problem until now! My daughter has an account and she lost her purse with her ID a...

    ArkLaTex1's avatar
    ArkLaTex1
    No contact with Specialist another week! Still frozen accounts for 3 weeks now! No answers the same lies, and 1to 2 day...
    ArkLaTex1's avatar
    ArkLaTex1
    Spoke with a Corporate Senior Specialist, five 3 business days later no response or change in my accounts. I am beyond ...
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