Breadcrumb Trail:

  • USAA Member Community

Carousel Start
  • I Have Been In An Accident- Now What?

    Ever wonder what the right steps are to take after a car accident? Here are four actions you should take following an accident.

  • How To Prepare To Join The Military

    Talking early to recruiters, staying away from activities that disqualify you for military service, being in good shape, possessing a completed high school degree, and having your attitude focused on surpassing suffering while still serving well is how you succeed. Have a successful military career and have fun.

  • Know What You’re Checking “No” for Next Time You Rent a Car

    Review your coverage and options so a rental car accident doesnt turn your holiday vacation into a financial nightmare.

  • Carousel End

    Featured

    Non-Toy Gift Ideas

    Nov 23, 2016

    Give Santa’s elves a break this year and consider giving non toy gifts to the children in your life. Museum passes, tickets to a play, sports equipment, science subscription boxes are just a few creative alternative gift ideas for this holiday season shared by military spouse bloggers.

    How I Learned to Save With These 3 Money Saving Tools

    Nov 28, 2016

    I spent the majority of my twenties living paycheck-to-paycheck. I am not afraid to admit this because I think the biggest problem among young Americans today is being afraid to admit they are not as responsible as they should be when it comes to saving.

    Purchased hi dollar item and no refund when item was sent...

    Dec 4, 2016

    I recently purchades a $2200 item and the item was fragile usps dropped it right in front of me and i asked them to return the ite...

    Poor customer service, Claim Representative will not repl...

    Dec 4, 2016

    I have been a member for over 27 years. Recently I had a "fender bender" with another USAA member who was at fault. Because my car...

    USAA Social Service's avatar
    USAA Social Service
    OK New, Thank you for your post. I regret to hear of the difficulty you are having and I have located your profile info...
    OK NEW's avatar
    OK NEW
    Thanks Countryperson. I'm still considering all my options. I'm really quite baffled by USAA's lack of responsivness. I...

    Quicken and Investments

    Dec 4, 2016

    I've been using Quicken for many years to manage my USAA accounts both on the bank and investment company side. Within the past mo...

    USAA Social Service's avatar
    USAA Social Service
    TravGuy - Sorry you are having trouble. I will engage a team to review the situation and contact you. Thanks for reachi...

    How You Can Support Military Families

    Nov 25, 2016

    Here are 5 easy, yet meaningful ways you can reach out and support a military family today.

    quickest deposits

    Dec 4, 2016

    What is the quickest way to deposit a check to avoid a hold? I know with mobile deposit there would be a hold. Is there a hold if ...

    USAA Social Service's avatar
    USAA Social Service
    ICU_RN - Great question. As all checks are subject to holds, regardless of the means of deposit, there is no quickest w...

    Voice of Member Response time frame

    Dec 3, 2016

    What is the response time for Voice of Member Inquiries? I have sent a letter to USAA ATTN: Voice of Member) in reference to an is...

    lmh0870's avatar
    lmh0870
    Thank you for your response. I appreciate any help in this matter. I was informed that my issue/request needed to be ha...
    USAA Social Service's avatar
    USAA Social Service
    I appreciate the follow up, imh0870. I regret the confusion this has created for you. I've requested a colleague look i...

    Lost/stolen Camera coverage?

    Dec 3, 2016

    Just wondering if anyone has experienced the loss of a point and shoot camera and considered filing a claim using your renter's in...

    USAA Social Service's avatar
    USAA Social Service
    Hello and thank you for your inquiry. We would be happy to assist you. We will forward your inquiry to the appropriate ...

    My Favorite Homemade Coffee Concoctions

    Nov 21, 2016

    Are you willing to share your homemade coffee concoctions? Check out 3 of mine and share yours! Rise & Grind!

    Worst Mortgage Experience

    Dec 3, 2016

    3 years ago I opened a FHA home mortage with a different company. My husband has banked with USAA for years and we also have all o...

    Rjordan6040's avatar
    Rjordan6040
    Rhonda all of your executive solutions and managers and everybody else that has to do with anything customer related do...
    Rjordan6040's avatar
    Rjordan6040
    You are all liars how about you just destroy some more lives make some more money and buy stuff you don't need because ...

    USAA Customer Service 3rd Party Call Centers are frustrat...

    Dec 3, 2016

    As a 30+ year member, USAA 3342071, I have voiced my concerns about deteriorating customer service from 2012 through 2016. It is g...

    USAA Social Service's avatar
    USAA Social Service
    Bigedwin, Thank you for reaching out in Member Community. You can contact our auto claims department at 1-800-531-8722 ...
    Bigedwin's avatar
    Bigedwin
    Neither one of the car have any damage but he went to far now how can I file a claim with you guys

    Transactions

    Dec 3, 2016

    Enterprise car rental , put a hold on 200 dollars from my account, USAA does not have anyone who works on the weekend to put the t...

    USAA Social Service's avatar
    USAA Social Service
    BLAKK!, Thank you for reaching out in Member Community. We will be contacting you in order to discuss your concerns wit...

    Auto Loan

    Dec 3, 2016

    I am becoming very frustrated with USAA and its poor service and lack of proper information sharing. My daughter needed a new car....

    USAA Social Service's avatar
    USAA Social Service
    This is definitely not what we like our members to experience, Maryland123. Please have your daughter contact us direct...

    NFL Sponsorship

    Sep 11, 2016

    Given the current disrespectful behavior of overpaid primadonna NFL players towards our nation, the military, and law enforcement,...

    hippiecreative's avatar
    hippiecreative
    Sooo... are y'all boycotting the NFL by not watching football for the rest of your lives? If not, please shut up.
    USAA Social Service's avatar
    USAA Social Service
    Thanks for posting to our Community, rjohn. I've provided your comment to the appropriate team for further review. - Ca...

    Worst company, deceiving liars, and don't care about the ...

    Nov 3, 2016

    my recent dealing with USAA has left me embarrassed to call myself a USAA member. They should take USA out of their name as they a...

    USAA Social Service's avatar
    USAA Social Service
    rjordan6040, please be assured we will send your concerns to the appropriate team to follow up with you as soon as poss...
    Rjordan6040's avatar
    Rjordan6040
    I GOT YOUR SIX , I have a active mortgage in the final steps of closing. I will not support a company that takes advant...

    USAA bumper sticker

    Sep 15, 2016

    How do I get a USAA bumper sticker? I would like 2 ,for the the 2 vehicals I have insured with USAA.

    USAA Social Service's avatar
    USAA Social Service
    Mr Jones, I have ordered the bumper stickers as requested. Please allow 3 to 4 weeks for delivery. Thank you for reachi...
    Mr Jones's avatar
    Mr Jones
    Could you please send me 3 bumper stickers for my vehicles?   Thank you!

    Samsung pay

    Sep 22, 2016

    For the love of all that is great PLEASE get samsung pay going for debit cards!!!

    JS4's avatar
    JS4
    I just activated my USAA VISA card in Samsung Pay! Hooray! Thanks USAA.See the following USAA news release:https://comm...
    USAA Social Service's avatar
    USAA Social Service
    C Stephen, We understand the importance of providing services our members want. We can assure you Samsung Pay is coming...

    Direct Deposit Delay?

    Nov 14, 2016

    I have read the previous posts where account holders were instructed to log out and log back in. My direct deposit is still not sh...

    USAA Social Service's avatar
    USAA Social Service
    melzd8, Hello, we will have overnight processing. Please review your account tomorrow morning for updated information. ...
    melzd8's avatar
    melzd8
    What is the latest posting time?I'm guessing it will be there tomorrow morning.

    Customer Service

    Sep 8, 2016

    I have been insured by USAA since 1960 as a USNavy dependent. Upon graduation from OCS in 1967 6I became a member and have been so...

    USAA Social Service's avatar
    USAA Social Service
    Shipmate - To answer your question regarding complaints - the ratio of complaints versus active policies was.0004 for h...
    USAA Social Service's avatar
    USAA Social Service
    ShipMate929, I'm sorry to hear you have not been contacted. I will be happy to check on the status. -Cynthia

    Stay Away from Nationstar Mortgage (sub-servicer of USAA)...

    Oct 19, 2016

    I've been a proud member of USAA for 30+ years. I've been honored to be a USAA member up until the last few months when Nationstar...

    USAA Social Service's avatar
    USAA Social Service
    BillyBobby, I appreciate you sharing your concerns with us. To best assist you, I have forwarded your feedback to the a...
    BillyBobby's avatar
    BillyBobby
    Nationstar bought the Aurora Mortgages when they went out of business the same day as LEHMAN BROTHERS because the FOUND...

    Phone Reps

    Sep 17, 2016

    Anyone calling USAA be very cateful

    FullBird's avatar
    FullBird
    Thomas, you have been whining here for 1/2 a year. You keep threatening to close all your accounts at USAA and never ha...
    thomasrd's avatar
    thomasrd
    Thanks, I have. I need further assistance. What should I do? My phone records show I called USAA, the reps here says th...

    DO NOT buy or refinance with USAA.

    Oct 7, 2016

    Please read entire post. My refinance has been a nightmare and it took 4 long months. The story at times sounds like comedy, excep...

    USAA Social Service's avatar
    USAA Social Service
    ME in SC, We realize the importance of your concerns. Your concerns were addressed in another post. We appreciate you b...
    ME in SC's avatar
    ME in SC
    I just had the same issue as Littleirish. But I am not going to pay the fee. Taking my business elsewhere...very disapp...

    Just another bank...Nothing special

    Oct 6, 2016

    USAA is nothing special. Just another financial institution like any other big bank. Since I live in CA, I make typically make $1,...

    Harry Tuttle's avatar
    Harry Tuttle
    You're right, they are a great bank. There savings accounts are 00.05%APY, unlike those terrible banks that offer 1.05%...
    TenTen's avatar
    TenTen
    For those of us who work for small buisness, we do not have the luxury of direct deposit. To hold a check for 7 days is...
    Close Pop-up