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    Featured

    Tell us about your checking account experiences!

    Sep 29, 2015

    Finding dependable banking is critical to managing your money. We are interested to hear about your past experiences with checking...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    krilie, I have asked a banking specialist to review this and reach out to you directly. They will be able to further as...
    krilie's avatar
    krilie
    I prefer banks that charge a fee, not limit the customer's ability to use the banking services, particularly an online ...

    Deciding to Leave the Military (Part 2 of 2)

    Feb 5, 2016

    There is probably no greater decision for a military member regardless of their military service, military occupation, or status in the Active military, Guard or Reserve than deciding to leave the military. This is an emotional decision and you need to do your best to separate, for a time, the emotion from the practical decision making components of deciding to remain in the service or depart. The following six factors will help you determine if you should stay in the service or depart. Part 2 of 2

    USAA $500 CHECKING ACCOUNT OFFER

    Feb 7, 2016

    I signed up for the 500 dollar offer a few months ago where you open a checking account with direct deposite and no later than feb...

    USAA College Scholarships?

    Feb 7, 2016

    Does anyone know if USAA offers college scholarships for military dependents? I have already finished paying into a 529 plan. I ha...

    Money Manager glitch

    Feb 7, 2016

    HII am trying to use money manager to track where we are spending. Everything EXCEPT those categorized at Credit Card Payments are...

    Judy Davis presents Rejuvenation Under Stress at USAA’s D...

    Jan 29, 2016

    Listen to Judy Davis deliver her powerful presentation on leading a balanced life as an entrepreneur. Discover what it means to “mind your mind” and set yourself up for success by “turning off”.

    Treated poorly

    Feb 6, 2016

    I've been with USAA for like 10 years now. I bundled many services including auto loan, auto insurance, homeowners, fire, Life... ...

    pawaggs's avatar
    pawaggs
    This is a large banking institution. Yes they treat customers very well as long as they are getting something from it b...

    Alamo Ranch ATM

    Feb 6, 2016

    For weeks now I have been unable to deposit checks through the Alamo Ranch drive thru ATM. Can someone please fix it????

    Car Insurance Premium Increased with NO Accidents or Tick...

    Feb 6, 2016

    I just got my policy back this last September. So next month, March, my policy is renewing. When I went to go review it, it's $240...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Confused Driver, At any time you can call in to request a full policy review. To make things easier, I have reache...

    Deciding to Leave the Military (Part 1 of 2)

    Jan 22, 2016

    There is probably no greater decision for a military member regardless of their military service, military occupation, or status in the Active military, Guard or Reserve than deciding to leave the military. This is an emotional decision and you need to do your best to separate, for a time, the emotion from the practical decision making components of deciding to remain in the service or depart. The following six factors will help you determine if you should stay in the service or depart.

    USAA Homeowners Insurance a Joke

    Feb 6, 2016

    In mid-December, I discovered that my partial sub-level of my house had water in the family room. After investigating, I was tryin...

    C-5 FE's avatar
    C-5 FE
    I have lost my tenant and can’t afford to repair my property, mortgage is due and the stress is unbearable. All I want ...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear C5-FE, Thank you for sharing details about your experience. A claims expert will be reviewing your file and reachi...

    Help with 0.01 balance

    Feb 6, 2016

    I have been with USAA for almost 10 years and have used auto loans and insurance products. I have attempted to bundle my auto and ...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Finshe, Thank you for taking the time to post here in the community. An insurance specialist will be reviewing you...

    TerribleAutoClaimsAssistance; LEAVING USAA

    Feb 6, 2016

    I was involved in a minor auto accident recently. A driver who had been following behind me in a parking lot, made an unsafe pass ...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear LuvOurSrvcMenWmn, I have asked that a claims representative review your claim and have a specialist reach out to p...

    deposit

    Feb 6, 2016

    Just wondering if I had a direct deposit sent Thursday why has it not been posted to my account yet?

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi Gonza, I'll ask a banking representative to look into the status of your direct deposit! Thank you.

    Debit Card not working today

    Dec 15, 2015

    So I'm checking out and my card was declined. I checked to make sure I had sufficient funds and even moved more over before trying...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Hi Lala1960, Would you be able to forward us the email that you received to abuse@usaa.com? We would like to look into ...
    Lala1960's avatar
    Lala1960
    I received a fraud alert on a Savings and Checking Acct with USAA that I DO NOT have also. It was scary because I just ...

    Delay direct deposit

    Nov 27, 2015

    I usually get paid one day earlier than the actual pay dates actual pay day is November 30th I checked my account and it hasn't po...

    thomasrd's avatar
    thomasrd
    I didn't get my disability pay from the va. Someone posted it was going to be deposited today. Usaa checked to be sure.
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    vabloke,    I have responded to your initial comment here. Thank you.

    delayed direct deposit

    Dec 14, 2015

    usually have been paid by now....nothin posted and i can not reachanyone

    Ezekiel97's avatar
    Ezekiel97
    I actually signed up just to say that if you're depending so hard on getting your paycheck early (pay day is the 15) th...
    hexac's avatar
    hexac
    I really don't think it's to do with governemnt. I am not a government employee and also haven't received my pay. I thi...

    New App version not supported?

    Jan 21, 2016

    Hi,Apparently there was some kind of update to the mobile app recently as I can no longer access it as it says 'this version is no...

    Mrhelpful's avatar
    Mrhelpful
    update your software in your device settings "AT&T Software updates" or like "software update" You will need a fast wif...
    Mrhelpful's avatar
    Mrhelpful
    I was getting the same error message about the mobile app not being supported by my phones OS. I have resolved the issu...

    Direct deposit

    Nov 12, 2015

    Are we not getting payroll direct deposits today?

    MadWoman's avatar
    MadWoman
    This is ridiculous! I have read hundreds of posts here about members who are experiencing a delay in direct deposits ev...
    MadWoman's avatar
    MadWoman
    Also missing my deposit that was issued yesterday and still hasn't arrived at 8:19am on 11/13/15. xxx USAA??

    Delay in direct deposit

    Jan 14, 2016

    Is there a delay again for the Coast Guard receiving direct deposit a day early? My direct deposit would have normally posted 2 ho...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear JC24, Thank you for posting in the Community. According to our records, a member service specialist has made attem...
    JC24's avatar
    JC24
    USAA. Some Receiving Depositary Financial Institution make deposits available UPON RECEIPT from Treasury while others h...

    USAA RUINED MY CHRISTMAS!

    Dec 21, 2015

    Thanks to you, USAA, my family will be going without Christmas on Christmas Day.On Friday, Dec. 18, I noticed my checking account ...

    Wingback43's avatar
    Wingback43
    @briannahartzellUSAA I second these perspectives. The answers you provided throughout this exchange were canned, and en...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Sdetro, I am very sorry to hear you have closed your accounts and apologize for the confusion- my reply was intend...

    Be American

    Jan 5, 2016

    Everyone who's had bad experiences with USAA should leave, let's do the right thing and make a stand. We should not have to put up...

    Thanksgiving Holiday Pay

    Nov 15, 2015

    I was informed by other military members that the Navy Federal Credit Union will be crediting it's members on November 27th due to...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Kevin, After consulting with a banking representative, its seems the only direct deposit you have is Military Pay ...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Alexander2.0, We reviewed your account with a subject matter expect and confirmed we did not received a direct dep...

    2015 auto insurance dividen

    Dec 2, 2015

    we will be getting a auto insurance dividen this year? if so when and how much

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    crusader65, Please give us a call at 1-800-531-USAA (8722) to speak with a representative as each individuals disbursem...
    crusader65's avatar
    crusader65
    we will be getting a auto insurance dividen this year? if so when and how much
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