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  • Military Skills that Aid Innovation

    Military skill sets provide the Innovation process key building blocks to be successful. Using military skill sets in the Innovation Process finds a way to engage employees, paints the vision of success, gives a process to improve, and creates a discipline to proactive to find continued innovation.

  • 5 Ideas for the Foodie In You

    You too can have fun with food with a little creativity, bravery, and curiosity and still not overspend. Check out these these ideas to change things up a bit at the dinner table.

  • Get Smart About Credit

    National Get Smart about Credit Day falls on Oct. 20, 2016. In recognition, let’s bust a few common credit myths — and discuss some ways you can protect your credit.

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    How Does Direct Deposit Work?

    Oct 25, 2016

    Direct Deposit is a safe, easy and secure way to deposit your paychecks. This post will explain how direct deposit works and how to set it up though your employer.


    How to Open a Checking Account

    Oct 21, 2016

    Why do you need a checking account, and how do you go about opening one? Here is a step-by-step guide.


    Halloween Safety Tips for Military Families

    Oct 14, 2016

    When you move to a new neighborhood, or decide to venture out to a different neighborhood for the day, you have to be careful since you don’t really know the area very well. Here are a few safety reminders while taking out the kids this Halloween.

    Time Changes and Toddler Sleep

    Oct 27, 2016

    Time Changes. In my house, these words are dreaded, despised and trigger visions of a toddler zombie apocalypse. Here are my favorite ideas to keep some semblance to your toddler’s existing sleep routine and sanity when traveling to a different time zone or after a time change.

    USAA shorting me almost 10k on a 30k truck

    Oct 27, 2016

    I recently was in a car accident and rolled my 2008 f350 loaded that I had recently purchased 2 months ago. I put over 15,000 in t...

    USAA Social Service's avatar
    USAA Social Service
    It is never our intent for you to feel like this regarding your total loss. I have contacted a business expert in claim...
    Aaron L. Groce's avatar
    Aaron L. Groce
    Calls me and offers me 19k for the truck which is a fare offer for a stock truck with 250k miles and I tell him I just ...

    Taxes not reassessed after a year and a half

    Oct 27, 2016

    My wife and I bought a house a year and a half ago. The previous owners only paid $327 in property taxes per year. We set up to ha...

    USAA Social Service's avatar
    USAA Social Service
    Thanks for posting to the Community, MeToo1. This definitely doesn't sound like the service we like to provide, or the ...

    auto insurance

    Oct 27, 2016

    My son is on my auto insurance and he wants his own but I was told because we live in Michigan they will not let him have his own ...

    USAA Social Service's avatar
    USAA Social Service
    Thanks for reaching out, wood37. I have sent you a secure message. Please login to and select "You Have a New ...

    Post Layoff Checklist

    Oct 26, 2016

    Got a RIF, layoff, or pink slip? Get this checklist!

    Inadequate Auto Insurance

    Oct 27, 2016

    We discovered during an accident settlement that we have been seriously undersured through USAA. Trying to understand the reason, ...

    USAA Social Service's avatar
    USAA Social Service
    Hi Underinsured, thank you for taking the time to post this evening. We have taken this opportunity to collect your fee...

    Part 3: USAA and CCC Consumer Fraud, RICO Act Violation

    Oct 27, 2016

    Part 3: USAA and CCC Consumer Fraud, RICO Act Violation Dear USAA member, 12 weeks have now passed since our car was totaled. Situ...

    Asset management account decline of service

    Oct 27, 2016

    Very unhappy that USAA is taking the banking features away from the investment asset management account! It's what made USAA's acc...

    USAA Social Service's avatar
    USAA Social Service
    Sammy man, thank you for your post. We regret the disappointment and frustration this has caused for you. I am sharing ...

    4 Tips to Prevent Lost Boxes

    Oct 19, 2016

    How do you prevent the majority of your household goods from being lost in transit!? Labels, tape, the help of a few social media groups and the willingness to micromanage could go a long way in preventing your boxes from being lost during a move.

    Customer service continues to slide downwards

    Oct 27, 2016

    I have been a member for 15 years, and had close to 10 car loans through USAA. Yesterday I went to apply for another car loan for ...

    Deposit capable ATM

    Oct 27, 2016

    Where can I find the closest ATM to deposit cash?

    USAA Social Service's avatar
    USAA Social Service
    Lolly2, You are very welcome. We are still continuing to review increasing our number of cash and check deposit capable...
    Lolly2's avatar
    Thanks so much for that information. There is a US Post Office within 2 blocks. That might be the best option. Thanks a...

    Credit Card Statement

    Oct 27, 2016

    I have been a USAA member sinc e 1959 and overall have been extremely satisfied with the service.The one area that drives me crazy...

    USAA Social Service's avatar
    USAA Social Service
    rrc59 - We never mean to drive you or any member crazy, and appreciate your comments. We strive to provide the best pro...

    NFL Sponsorship

    Sep 11, 2016

    Given the current disrespectful behavior of overpaid primadonna NFL players towards our nation, the military, and law enforcement,...

    Cmj11's avatar
    I stand by the NFL players who exercise there rights to protest. In case you haven't noticed, they are protesting the m...
    USAA Social Service's avatar
    USAA Social Service
    Concerned Airman, Thank you for your membership and we appreciate you taking the time to share your thoughts with us. W...

    Samsung pay

    Sep 22, 2016

    For the love of all that is great PLEASE get samsung pay going for debit cards!!!

    JS4's avatar
    I just activated my USAA VISA card in Samsung Pay! Hooray! Thanks USAA.See the following USAA news release:https://comm...
    USAA Social Service's avatar
    USAA Social Service
    C Stephen, We understand the importance of providing services our members want. We can assure you Samsung Pay is coming...

    Deposit Holds

    Aug 15, 2016

    My husband and I have been a USAA members for 4 years. We have been using mobile deposit for over 2 years. Today, for the first ti...

    Celeste USAA's avatar
    Celeste USAA
    Voice of Reason, Thank you for your comments. Please do not hesitate to contact us if we may be of further assistance t...
    Voice of Reason's avatar
    Voice of Reason
    Had to LOL at the ridiculous Constitution jibberish which is not even applicable in this situation. Your Constitutional...

    USAA bumper sticker

    Sep 15, 2016

    How do I get a USAA bumper sticker? I would like 2 ,for the the 2 vehicals I have insured with USAA.

    USAA Social Service's avatar
    USAA Social Service
    JOG83, We appreciate your membership, and I would be happy to order a couple of bumper stickers for you. Please allow u...
    JOG83's avatar
    This is so cool! May I please get two for my old car and the new one im gonna get using car buying service with yall!

    Customer Service

    Sep 8, 2016

    I have been insured by USAA since 1960 as a USNavy dependent. Upon graduation from OCS in 1967 6I became a member and have been so...

    USAA Social Service's avatar
    USAA Social Service
    Shipmate - To answer your question regarding complaints - the ratio of complaints versus active policies was.0004 for h...
    USAA Social Service's avatar
    USAA Social Service
    ShipMate929, I'm sorry to hear you have not been contacted. I will be happy to check on the status. -Cynthia

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    NSueZ's avatar
    Dear USAA I feel for the USAA member as this is a fairly common situation where USAA thinks they have resolved a situat...
    thomasrd's avatar
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...

    Car Replacement Assistance...?? Well.. not really.

    Aug 27, 2016

    Dear fellow members, I am an OIF veteran and have been with USAA for 14 years. Recently my vehicle was stolen while on a weekend v...

    USAA Social Service's avatar
    USAA Social Service
    ag2003, Maintaining your trust means a great deal to us at USAA. We would like the chance to assist you in any way poss...
    ag2003's avatar
    I just had the exact same issue. Not only was my auto insurance through USAA, but my auto loan as well. I was extremely...

    Insurance claims

    Sep 2, 2016

    I have been a USAA member now for over 40 years and have usually been pleased with the treatment and service I have received. In 2...

    Phantom Cobra's avatar
    Phantom Cobra
    As a former claims adjuster, I can tell you that loss of value due to an accident is as common as buying and selling ca...
    Hmathieu's avatar
    Small claims not smell claims. Sorry for that typo.

    New Visa chip debit card and Apple Pay

    Jul 31, 2016

    So I just got my new Visa chip debit card. I am an avid Apple Pay user. My MC debit was in Apple Pay.You can imagine my surprise w...

    Gus USAA's avatar
    Gus USAA
    rica_sher, Thank you for sharing your feedback in the Community. USAA does support and offer Android Pay to our members...
    rica_sher's avatar
    If it makes you feel any better, USAA never supported Android Pay. This bank is truly behind the times.

    Phone Reps

    Sep 17, 2016

    Anyone calling USAA be very cateful

    FullBird's avatar
    Thomas, you have been whining here for 1/2 a year. You keep threatening to close all your accounts at USAA and never ha...
    thomasrd's avatar
    Thanks, I have. I need further assistance. What should I do? My phone records show I called USAA, the reps here says th...
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