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  • Military Spouse Self-Care: Not Optional

    I am sure that if you are a military spouse reading this, you too have gone through a period of self-care abandonment. Here are a few suggestions to get you started on making self-care a priority.

  • A Day Rain Couldn’t Spoil

    The Heroes at Home a Financial Education Event with Ellie Kay recently visited Goodfellow AFB.

  • Military Spouse Appreciation Day – May 6, 2016

    Honor military spouses today and everyday.

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    Featured

    6 FAQ About Switching Your Credit Card to Visa

    Mar 24, 2016

    Here in Member Community, our community team works to answer questions on all types of topics related to Money, Deployment, Milita...

    Jose1239's avatar
    Jose1239
    Account Services > Card Services > View Recurring Payments
    mnark's avatar
    mnark
    TX_CAV: Credit card terms of service: 4. Changes to Agreement. We may change this Agreement at any time, whether by add...

    Featured

    Tell us about your checking account experiences!

    Sep 29, 2015

    Finding dependable banking is critical to managing your money. We are interested to hear about your past experiences with checking...

    TX_Cav's avatar
    TX_Cav
    Long MemberThanks for your honest post. Like many of us members, I think you are discovering what kind of agency USAA *...
    A former Soldier's avatar
    A former Soldier
    My experience with USAA has been absolutely great. I have no worries when it comes to the security of my funds in my ac...

    6 Helpful Military Kid Books

    Apr 26, 2016

    In honor of Month of the Military Child, here are six military kid books that have been helpful to me and my children throughout our military walk.

    Quarter Century Member Sticker

    May 5, 2016

    I have been a member since 1972, and may daughters and their husbands are members of USAA since marriage. For past 13 years I have...

    OEPBFP's avatar
    OEPBFP
    The member stickers are still available, and you now qualify for Forty Year Member (I joined in 73). But unfortunately ...

    Car buying

    May 5, 2016

    I think USAA is a great company to do business with , but when I tried the car buying service the best it could do was an 83% matc...

    automated attendant

    May 5, 2016

    Why do we have to deal with that awful automated attendant only to Finally reach a human and have to give all the same info all ov...

    What Business Would You Launch?

    Apr 14, 2016

    If you could wave a magic wand what type of business would you launch and why?

    Aggravated

    May 5, 2016

    And why do you have people waste their time filling out information online just to get fininshed and then have a notice pop up say...

    Customer Service

    May 5, 2016

    Tell me why USAA doesn't have a way to contact someone via email to leave a complaint about your service?

    CynthiaUSAA's avatar
    CynthiaUSAA
    sitesuseless, Thank you for reaching out in Community. I'm sorry to hear you have a complaint about our service. To con...

    May I speak to the CEO of USAA???

    May 5, 2016

    I posted my issue on the community board on 4/15/2016 at 10:24AM (titled "Credit Card Application") regarding my credit card appro...

    CynthiaUSAA's avatar
    CynthiaUSAA
    Stu102, Thank you for your post. I regret this has not yet been resolved. I have submitted a request to look into your ...

    Get Ready to Save During Spring Cleaning

    Apr 6, 2016

    Spring cleaning is a great way to both declutter and save. Spring cleaning is a great time to take stock of what you have, what you need, and what you do not need anymore. Check out these six simple and immediate steps to have an effective and productive spring cleaning.

    combining personal and mortgage loan

    May 5, 2016

    If i take a personal loan to cover the loss of selling our Condo can i then add this to a mortgage loan for a new home?

    Bank Services

    May 5, 2016

    In the Last Year after many Years Banking with USAA excellent services , I find they have fallenIn there security and Banking serv...

    CynthiaUSAA's avatar
    CynthiaUSAA
    Riosailor, Thanks for reaching out in Community. I regret to hear you feel this. We value your membership and would lik...

    Renters Insurance Issue

    May 5, 2016

    I wanted to write and post this information so others can be aware of this USAA Renters Insurance issue. Been a long time USAA mem...

    CynthiaUSAA's avatar
    CynthiaUSAA
    sophiesplace, Thanks for reaching out in Community and sharing your experience. I understand and regret to hear of your...

    Re: Mastercard to Visa

    Mar 2, 2016

    Why didn't they let us know months ago and ask us when it would be convenient to change cards? I'm on a multi-month world trip and...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    rpark, Thank you for your feedback and I will be passing this along to our bank team for review.
    FullBird's avatar
    FullBird
    You are going to have live with it. The 100,000+ military members service overseas are happy to no longer have to pay f...

    Are Direct Deposits Delayed Today?

    Mar 24, 2016

    Usually get direct deposit on Thursday, it is not there yet. Did some searching and this seems common even though it's never happe...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Tcomp, Thank you for reaching out here in Community. Has your direct deposit hit your account? If not, please let us kn...
    SoAware's avatar
    SoAware
    Since becoming an USAA member I've always revived my direct deposit a day early ( Thursday mornings between 6 & 645) bu...

    Samsung Pay 2016!!!!

    Mar 13, 2016

    USAA its 2016, Where is the SAMSUNG PAY Partnership? As a loyal customer, I feel like this collaboration would be beneficial for b...

    CynthiaUSAA's avatar
    CynthiaUSAA
    BIgsportsman, Thank you for taking the time to comment on this subject. Your input is very valuable and appreciated!
    BIgsportsman's avatar
    BIgsportsman
    I have worked with the VA, HHS, HUD and DoD on both security and integration of data systems. The integration of Samsun...

    Transfer funds

    Mar 7, 2016

    I keep getting an error code when I need to transfer funds.

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    UPDATE: Some members were unable to transfer funds and make payments to their USAA credit card due to a planned mainten...
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Thank you all for reaching out in Community. Some members are unable to transfer funds and make payments to their USAA ...

    Direct Deposit delay

    Mar 23, 2016

    Every other Wednesday I get a direct deposit from my job at 6AM. Today it did not go through. I called USAA Customer Service 5 tim...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Srenty, Have you received your deposit? Please let me know and I would be happy to assist. Thank you.
    Serenty's avatar
    Serenty
    BrianaHartzellUSAA,My paycheck should have been in my account earily this morning. My employer said it went through on ...

    Debit Card compromised and USAA profile hacked

    Mar 27, 2016

    My debit card was recently compromised. I found this out the following morning when I got up. After speaking with the fraud dept a...

    CynthiaUSAA's avatar
    CynthiaUSAA
    Redrock, Thank you for sharing your experience with us in Community. I regret to hear you are going through this situat...
    Redrock's avatar
    Redrock
    Your experience sounds exactly like my nightmare which began yesterday. It all started with several email alerts which ...

    6 FAQ About Switching Your Credit Card to Visa

    Mar 24, 2016

    Here in Member Community, our community team works to answer questions on all types of topics related to Money, Deployment, Milita...

    Jose1239's avatar
    Jose1239
    Account Services > Card Services > View Recurring Payments
    mnark's avatar
    mnark
    TX_CAV: Credit card terms of service: 4. Changes to Agreement. We may change this Agreement at any time, whether by add...

    Beyond frustrated with USAA's lack of compassion

    Apr 19, 2016

    We were in a couple of hail storms in TX and we just cannot believe how we are being treated by USAA. I have never experienced thi...

    CynthiaUSAA's avatar
    CynthiaUSAA
    TikTak, Thank you for posting an update! I'm glad to hear everything worked out and got resolved. Thank you for your me...
    TikTak's avatar
    TikTak
    Thank you, USAA, for helping us out. You guys have really restored our confidence in being covered by this company.

    Beware of USAA Insurance

    Feb 14, 2016

    Just wanted to inform people of my situation before considering USAA insurance. We have a 2016 Avalon in which my wife was driving...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear DC_alison, We have not removed your other comments. You can find your other two posts here: https://communities.us...
    DC_alison's avatar
    DC_alison
    They also keep deleting my posts, which basically just say I think the company is defrauding military families. We shou...

    Credit card

    Feb 29, 2016

    I'm not sure if anyone can help me.. Me and my wife are trying to buy a new home, and I'm looking at my credit, and all is well ex...

    FullBird's avatar
    FullBird
    @ Lindsey: I'm glad this worked out for you. I think the issue is that you lucked out and didn't get the sharpest CSR w...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Thank you for the update Speclindsey, We are so glad to hear you got the assistance you needed and were happy with the ...
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