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  • Understanding Military Rank Structure

    Military rank structure among the US Military Services is a little confusing but it follows the same general structure. By not adopting the rank slang of other service traditions, asking questions, learning from other services, and doing your homework to recognize different ranks, you can change a situation of confusion into one of learning.

  • Remember Pearl Harbor

    We will never forget.

  • Know What You’re Checking “No” for Next Time You Rent a Car

    Review your coverage and options so a rental car accident doesnt turn your holiday vacation into a financial nightmare.

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    Non-Toy Gift Ideas

    Nov 23, 2016

    Give Santa’s elves a break this year and consider giving non toy gifts to the children in your life. Museum passes, tickets to a play, sports equipment, science subscription boxes are just a few creative alternative gift ideas for this holiday season shared by military spouse bloggers.

    National Guard Life: How to Prepare for Emergency Activat...

    Dec 7, 2016

    Our spouses are called to duty, during a natural disaster – leaving you to manage your own family during the same natural disaster your spouse is out there assisting in. Here are 4 areas you should be prepared in.

    Need Executive Contacts

    Dec 7, 2016

    Please provide names and contacts for USAA Credit Card and Security Executives.


    Dec 7, 2016

    Hello can you kindly advise when to expect email notification for the approved div amounts?

    USAA Social Service's avatar
    USAA Social Service
    Hello Queeniee. Our board of directors have not made the announcement as of yet. We should all hear the decision and of...


    Dec 7, 2016

    I didn't realize my question would be difficult? Surely you are not responding due to your banning me on FB. If so, that is petty.

    USAA Social Service's avatar
    USAA Social Service
    johnjs22, we apologize for the delay in our response. I have responded to your original post. Thank you! -Cynthia

    How To Prepare To Join The Military

    Dec 2, 2016

    Talking early to recruiters, staying away from activities that disqualify you for military service, being in good shape, possessing a completed high school degree, and having your attitude focused on surpassing suffering while still serving well is how you succeed. Have a successful military career and have fun.

    SSA Tenure

    Dec 7, 2016

    Does the SSA ever get completely returned to a member other than by closing all accounts and waiting 6 months?

    USAA Social Service's avatar
    USAA Social Service
    johnjs22, thanks for reaching out in Community! We have sent you a secure message on with more details. Please...

    Poor Customer Service

    Dec 7, 2016

    I have been a member of USAA for 29 years. During that time, most of my interactions were related to insurance issues and nearly a...

    USAA Social Service's avatar
    USAA Social Service
    Uncle Chip, this is very tough to read! We would like the opportunity to help you. Are you able to chat with us today? ...

    House Flood- Four months later it is still not repaired

    Dec 7, 2016

    To Whom It May Concern, We have been USAA customers for the past 19 years. We have always been pleased with the service we have re...

    USAA Social Service's avatar
    USAA Social Service
    19 year customers, Thank you for reaching out to us. Sorry to hear about your damages to your house and the experience ...

    I Have Been In An Accident- Now What?

    Nov 30, 2016

    Ever wonder what the right steps are to take after a car accident? Here are four actions you should take following an accident.

    USAA IS CROOKED & doesn't care about it's members

    Dec 7, 2016

    Been with USAA for over 20 years and recently struck a deer. Ironically the car I was driving is a VW TDI which is part of the emi...

    ZGBAR's avatar
    USAA has repeatedly denied my claim and a Shannon S. has been involved. I'm sure what other options are available to me...
    USAA Social Service's avatar
    USAA Social Service
    Zgbar - I think you summed up this claim matter when you noted the details surrounding your vehicle as complex. Given t...


    Dec 7, 2016

    Any word on whether there will be a distribution this year?

    USAA Social Service's avatar
    USAA Social Service
    Mother bear, eligible policyholders will receive email notifications regarding SSA distributions and or dividends. Than...
    Mother bear's avatar
    Mother bear
    When should we be looking for it?

    NFL Sponsorship

    Sep 11, 2016

    Given the current disrespectful behavior of overpaid primadonna NFL players towards our nation, the military, and law enforcement,...

    hippiecreative's avatar
    Sooo... are y'all boycotting the NFL by not watching football for the rest of your lives? If not, please shut up.
    USAA Social Service's avatar
    USAA Social Service
    Thanks for posting to our Community, rjohn. I've provided your comment to the appropriate team for further review. - Ca...

    Worst company, deceiving liars, and don't care about the ...

    Nov 3, 2016

    my recent dealing with USAA has left me embarrassed to call myself a USAA member. They should take USA out of their name as they a...

    USAA Social Service's avatar
    USAA Social Service
    rjordan6040, please be assured we will send your concerns to the appropriate team to follow up with you as soon as poss...
    Rjordan6040's avatar
    I GOT YOUR SIX , I have a active mortgage in the final steps of closing. I will not support a company that takes advant...

    USAA bumper sticker

    Sep 15, 2016

    How do I get a USAA bumper sticker? I would like 2 ,for the the 2 vehicals I have insured with USAA.

    USAA Social Service's avatar
    USAA Social Service
    Mr Jones, I have ordered the bumper stickers as requested. Please allow 3 to 4 weeks for delivery. Thank you for reachi...
    Mr Jones's avatar
    Mr Jones
    Could you please send me 3 bumper stickers for my vehicles?   Thank you!

    Samsung pay

    Sep 22, 2016

    For the love of all that is great PLEASE get samsung pay going for debit cards!!!

    JS4's avatar
    I just activated my USAA VISA card in Samsung Pay! Hooray! Thanks USAA.See the following USAA news release:https://comm...
    USAA Social Service's avatar
    USAA Social Service
    C Stephen, We understand the importance of providing services our members want. We can assure you Samsung Pay is coming...

    Direct Deposit Delay?

    Nov 14, 2016

    I have read the previous posts where account holders were instructed to log out and log back in. My direct deposit is still not sh...

    USAA Social Service's avatar
    USAA Social Service
    melzd8, Hello, we will have overnight processing. Please review your account tomorrow morning for updated information. ...
    melzd8's avatar
    What is the latest posting time?I'm guessing it will be there tomorrow morning.

    Customer Service

    Sep 8, 2016

    I have been insured by USAA since 1960 as a USNavy dependent. Upon graduation from OCS in 1967 6I became a member and have been so...

    USAA Social Service's avatar
    USAA Social Service
    Shipmate - To answer your question regarding complaints - the ratio of complaints versus active policies was.0004 for h...
    USAA Social Service's avatar
    USAA Social Service
    ShipMate929, I'm sorry to hear you have not been contacted. I will be happy to check on the status. -Cynthia

    Stay Away from Nationstar Mortgage (sub-servicer of USAA)...

    Oct 19, 2016

    I've been a proud member of USAA for 30+ years. I've been honored to be a USAA member up until the last few months when Nationstar...

    USAA Social Service's avatar
    USAA Social Service
    BillyBobby, I appreciate you sharing your concerns with us. To best assist you, I have forwarded your feedback to the a...
    BillyBobby's avatar
    Nationstar bought the Aurora Mortgages when they went out of business the same day as LEHMAN BROTHERS because the FOUND...

    DO NOT buy or refinance with USAA.

    Oct 7, 2016

    Please read entire post. My refinance has been a nightmare and it took 4 long months. The story at times sounds like comedy, excep...

    USAA Social Service's avatar
    USAA Social Service
    ME in SC, We realize the importance of your concerns. Your concerns were addressed in another post. We appreciate you b...
    ME in SC's avatar
    ME in SC
    I just had the same issue as Littleirish. But I am not going to pay the fee. Taking my business elsewhere...very disapp...

    Phone Reps

    Sep 17, 2016

    Anyone calling USAA be very cateful

    FullBird's avatar
    Thomas, you have been whining here for 1/2 a year. You keep threatening to close all your accounts at USAA and never ha...
    thomasrd's avatar
    Thanks, I have. I need further assistance. What should I do? My phone records show I called USAA, the reps here says th...

    New Visa Debit/ ATM not working in Korea

    Oct 3, 2016

    Hello-My new Visa Debit card is not working while shopping locally here in Korea. The card worked on base at the PX, but it would ...

    Postal Kid's avatar
    Postal Kid
    Why are you getting won on base? I never would get t out the ATM over there or the bank. I did cash advance from the on...
    USAA Social Service's avatar
    USAA Social Service
    miketdragon, I understand that you are having issues with your debit card in South Korea, and I can certainly understan...
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