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  • USAA at the Joint Women’s Leadership Symposium

    USAA has long been a proud supporter of the Joint Women’s Leadership Symposium (JWLS). The annual affair brings together nearly a thousand service members from all services along with an array of governmental leaders, decision makers and thought leaders to address the global and military challenges of the day

  • 7 Ways to Share the Back to School Experience with Deployed Moms and Dads

    Here are some easy ideas to help when you're preparing for the school year, while still keeping your deployed love one connected and involved in the process.

  • BRS Lump Sum...What's That All About?

    This is a brief story that describe the impact of taking the BRS Lump Sum option.

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    Featured

    Does a lump sum option make you want to switch to BRS?

    Jul 21, 2017

    Does having a lump sum option make you want to switch to BRS? Need more information on what BRS lump sum is all about? Click here!...

    Featured

    Back to School in a New Town

    Jul 19, 2017

    Transitioning from summer's long days and endless playing is hard enough — add in a new town and a new school, and it can be nerve wracking! Here are some tips to help your children make a smooth transition.

    Featured

    7 Ways to Share the Back to School Experience with Deploy...

    Jul 19, 2017

    Here are some easy ideas to help when you're preparing for the school year, while still keeping your deployed love one connected and involved in the process.

    Featured

    Summer Fun on a Dime for Military Families

    Jul 17, 2017

    With a little bit of planning, you can be sure to hit up some of the most popular attractions at a fraction of the cost. To get you started, here are some of the top summer attractions that offer military discounts.

    Featured

    Stranger than Fiction - Real PCS Stories from the Field –...

    Jul 14, 2017

    It’s PCS season and chances are you know a military family that has just moved or is preparing to move. Here is what a few military spouses had to say about their strangest PCS experience.

    Featured

    5 Must-Have Tips for Families Visiting Amsterdam

    Jul 14, 2017

    Amsterdam is a quintessential Dutch destination is known for its poignant history, famous artists, picturesque canals, and delicious food and beverages; it’s within driving distance of multiple U.S. military duty stations in Europe -- and it is a city that should not be missed! Ready to go? Here are five must-have tips for families to help plan your trip.

    Featured

    Military Values Reinforce The Importance of “Stopping The...

    Jul 13, 2017

    The phrase “Stopping the Line” is a hallmark of great companies interested in quality, safety, performance, and integrity. “Stopping the Line” is a reference to a traditional manufacturing process where an item is assembled in a line with pieces and part assembled together to form a complete finished, ready-to-go product at the end.

    Featured

    What is your favorite FREE Summer Activity?

    Jul 7, 2017

    How do you keep away the dreaded “I’m Bored” this summer without breaking the bank? Visit your local library- We have two within d...

    Featured

    3 Day Trips for a Vacation in Europe

    Jul 7, 2017

    Instead of watching your overseas tour slip through your fingers, make the most of your days off by planning quick trips to nearby destinations. To get you started, here are three day trip options for service members and families stationed in Italy, Germany and Spain.

    Featured

    Coming Together for the USS Fitzgerald

    Jul 6, 2017

    Navy spouse Naama Krauz shares her heartfelt response to the USS Fitzgerald collision and how the local community rallied to support the Sailors and families impacted.

    Use These Tips to Help Stay Safe While Traveling Abroad

    Jul 21, 2017

    Watching devastating tragedies unfold in European countries have left many overseas military families asking “is traveling really worth the risk?” Planning and awareness are key in overcoming fear and staying safe while traveling abroad.

    Charge off recovery

    Jul 23, 2017

    How long is the charge off recovery process. I want to know how soon will I be Ble to access my funds after paying off debt

    USAA Social Service's avatar
    USAA Social Service
    Princesskcj - Thank you for reaching out to us in our Member Community. I also received your Facebook message and will ...

    USAA and Agero SUCK

    Jul 23, 2017

    My wife and children were stranded in Georgia after an accident waiting for road side assistance. The towing comapany never showed...

    NSueZ's avatar
    NSueZ
    @Davey - I think you need to read some more posts - USAA is responsible for the vendors they select and if those vendor...
    Davey's avatar
    Davey
    USAA does not suck. Sorry that happened to you and your family. I can't imagine USAA dropping the ball. There has to be...

    Explore Cruise and Travel

    Jul 23, 2017

    Hindsight is 20/20; perhaps I was wrong to assume USAA would have my best interests in mind when forming partner relationships. I'...

    USAA Social Service's avatar
    USAA Social Service
    Chad in Plaid, thank you for sharing your experiences. I'm sorry to hear you've experienced disappointment and frustrat...

    Think Small For Big Business Innovation Ideas

    Jul 18, 2017

    Innovation at work is an enduring and popular business topic. Innovation is usually remembered in the creation of large, new, tech...

    Excessive Check Holds causing financial hardship

    Jul 23, 2017

    I have been a member of USAA since the mid 1990s and I have been very happy with our banking relationship. So much in fact that I ...

    USAA Social Service's avatar
    USAA Social Service
    Your service experience is very important to myself and my team kcourto. We would never intend for you to feel the way ...
    kcourto's avatar
    kcourto
    USAA is the worst bank and I have 23 years of abuse from USAA as a customer to refer to! I love the canned responses "w...

    When will I receive my cashier's check?

    Jul 23, 2017

    So on Friday around 1:50 pm I ordered a cashier's check with the option to expedite the shipping and receive it the next day. On S...

    ConcernedSoldier's avatar
    ConcernedSoldier
    Thank you for the quick reply, I hope you have a great week.
    USAA Social Service's avatar
    USAA Social Service
    Hi Concerned Soldier, thank you for bringing this to our attention. I regret the frustration and concern this has cause...

    Basic training story

    Jul 23, 2017

    If u make too many complaints. USAA will threaten to block you

    Upset mother's avatar
    Upset mother
    How dare a subject such as this trend
    Upset mother's avatar
    Upset mother
    If I was making posts about how great your company was you wouldn't threaten to keep me quiet

    5 Summer Safety Reminders for Parents

    Jul 14, 2017

    No matter how you spend the summer this year, remember that while it is great to have fun, we should always be cautious and keep our kids safe. Here are five summer safety tips for parents.

    USAA - successfully sends automated messages

    Jul 23, 2017

    I've worked in executive escalations for big banks. You didn't have to block my son debit card

    Family does not matter to USAA

    Jul 23, 2017

    My son went to basic 5/30 after graduation. I spoke with USAA about 2 weeks ago. I TOLD THEM NOT TO DO ANYTHING TO HIS CARD .. but...

    Upset mother's avatar
    Upset mother
    I'm not just another complaining customer.
    Upset mother's avatar
    Upset mother
    And just so you know... since 2004 my specialty has been executive level escalations... and primarily for financial ins...

    Sean Hannity

    May 25, 2017

    I did NOT risk my life to protect the 1st Amendment for this bank to turn on it because some fascist left organization did not lik...

    lrrylwhn's avatar
    lrrylwhn
    Voice on you seem very angry I don't watch Fox I love CNN yes I am a Democrat and thank God someone's going to balance ...
    Metastable's avatar
    Metastable
    First, a lot of people need to learn what the word "fascist" means, and stop applying it to everything that makes them ...

    Update on USAA’s Advertising Policy

    May 30, 2017

    Last week, USAA became aware that our advertising policy was not being applied consistently, as USAA had been advertising in error...

    lrrylwhn's avatar
    lrrylwhn
    Four letter word for hannity
    ASMJEM's avatar
    ASMJEM
    I recently have noticed a downward trend, after years of being a USAA member. USAA does not want to cover insurance iss...

    USAA Reviewing Advertising Policy

    May 30, 2017

    USAA is assessing its advertising placement rules after learning our commercials were airing on opinion-based television news prog...

    DonateLife!'s avatar
    DonateLife!
    "USAA is assessing its advertising placement rules after learning our commercials were airing on opinion-based televisi...
    LOURDESLL's avatar
    LOURDESLL
    I've been a loyal USAA member for 38 years. I still don't understand the need for USAA to advertise. Previously it was ...

    Resumption of Hannity Advertising

    May 30, 2017

    Glad USAA came to their senses before I had to cancel my membership! Like or dislike Hannity, the issue here was allowing left-win...

    ASMJEM's avatar
    ASMJEM
    I recently have noticed a downward trend, after years of being a USAA member. USAA does not want to cover insurance iss...
    J and J's avatar
    J and J
    Are they really "staying with Hannity"? Not sure, as I don't see any more USAA ads on Hannity or many if any on the oth...

    Please get rid of Zelle

    Jun 30, 2017

    For months I have put my 19 year olds check in my Usaa account then transferred it into his USAA account to avoid the hold funds o...

    USAA Social Service's avatar
    USAA Social Service
    I'm sorry to hear of your experience SLG1955, I will engage a Subject Matter Expert to review your feedback. ~ Lori
    SLG1955's avatar
    SLG1955
    I hate ZELLE. cannot get rid of it on my USAA account. Signed up and sent money to my kids checking account, only to ha...

    Android app corrupted?

    Jun 6, 2017

    Just in the past week, I've been getting toast notifications, stating, "The application appears to have been modified or corrupted...

    USAA Social Service's avatar
    USAA Social Service
    ThisOneGuy - I'm glad to hear that the app is working again for you. If you should run into any issues in the future, p...
    ThisOneGuy's avatar
    ThisOneGuy
    I echo all of the comments here to say this is a misstep on USAA's part. But I will also say after a reinstall and magi...

    Anyone else disappointed?

    Jun 22, 2017

    I wanted to share some candid feelings and am curious if anyone else feels the way I do or not. I've been with USAA since 2012 or ...

    ErnieM's avatar
    ErnieM
    Sorry you are homophobic. Get a life. Gay service members have fought and died for this country since it was founded.
    ErnieM's avatar
    ErnieM
    I've been a member since 1976, and my family since the fifties. USAA has gone so far downhill that it's not even remote...

    Need a current bank statement

    Apr 28, 2017

    I am applying for a loan and the loan officer needs a bank statement showing the money in my account. The problem is that the stat...

    USAA Social Service's avatar
    USAA Social Service
    Ingrid84, thanks for reaching out. I have sent you a message on usaa.com. Please login to review this and respond. Than...
    Ingrid84's avatar
    Ingrid84
    Hi I also need a current account statement, that would also show my physical address, please. Thanks

    Unprofessional Conduct

    May 11, 2017

    I would like to speak with someone who is senior in the customer service area and is empowered to take action in order to address ...

    Ringmaster's avatar
    Ringmaster
    And now they want to add non-military to the Board.
    Goyo1964's avatar
    Goyo1964
    So is the issue the floats in the parade, the ads on Hannity, or the customer service issue? USAA has done right by thi...

    USAA bows down to the ACH

    May 1, 2017

    I wish to express my disastisfaction with USAA. I'd send this to someone in charge, but they do a fine job of hiding themselves fr...

    USAA Social Service's avatar
    USAA Social Service
    Dieselfan - This is never the experience we want for any member. If you have anything specific we can address, I would ...
    Dieselfan's avatar
    Dieselfan
    I, too have begun the process of removing my business connections with USAA. I have come to the conclusion that the old...
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