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  • How to Use Social Media and Blogging to Create a Personal Brand

    Personal branding is not about being vain, petty, or impersonal. Personal branding is about finding, advertising, and truly representing your accomplishments and potential to others so that you can create more success and accomplish your goals. Your brand is how you help the world and help yourself in a way that is open, connected, personal, and caring.

  • When Homecoming Isn’t Welcoming

    Reintegration is not a race. We all need the benefit of time, patience and communication to help reconnect as a family unit.

  • Are You Prepared for Back-to-School Season?

    “Back-to-school” is now the second largest spending event of the year. How prepared are you for school shopping this year?

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    7 Back to School Money Savings Tips

    Aug 8, 2016

    It’s back to school time! Follow these money saving tips to have a great start to a great new school year.


    Moving is hard. Why not reward yourself in the process?

    Aug 2, 2016

    Welcome to the new Member Community video series, Community Chats. In this episode, JJ Montanaro, a USAA Certified Financial Planner® professional, chats with Greg Jaeger, president of USAA Residential Real Estate Services, Inc., on the current home buying and selling environment and how to use the USAA Real Estate Rewards Network.

    Rejection Letters - What Do They Teach Us?

    Aug 30, 2016

    Check out these tips to recover and learn from a rejection letter.

    Coin machine

    Aug 30, 2016

    Is there a coin machine located in Jacksonville North Carolina? I've been trying to figure out where to go to exchange my coins fo...

    Personal Loan

    Aug 30, 2016

    I was just declined for a personal loan in order to consolidated our debt for the very reasons I am trying to consolidate. USAA di...

    App no longer working

    Aug 30, 2016

    I have read all the BS about your compatability issue with your app. It is wrong on so many levels to force a person to spend that...

    Military Spouses and Direct Sales, Part 1

    Aug 25, 2016

    Military spouses often have to get creative in finding employment opportunities to fit the military lifestyle. Here is some advice from one military spouse who has found success and fulfillment from her job in direct sales.

    Mobile App???

    Aug 30, 2016

    What's going on with the USAA mobile app? It's soooo slow compared to all my other apps and the only biometric login that works is...

    Dealer electronic check private party buyer

    Aug 30, 2016

    So if I can get a quick and simple answer that would be GREAT! I'm buying a car, last one was totaled. They paid off my old one an...

    Visa Chip Card Not Working with ATMs Overseas

    Aug 30, 2016

    When we had our old USAA Mastercard we never had any issues with any ATM at anytime. Our new Visa Chip cards however do not work w...

    7 Things You Can Do While You Wait

    Aug 24, 2016

    Here’s a list of 7 things you can do during the “wait time” after your interview.

    New USAA chip and pin debit cards & overseas use

    Aug 29, 2016

    Hello,So I've recieved my new USAA visa debit chip and debit card and had a few questions concerning use overseas; particularly th...

    Gus USAA's avatar
    Gus USAA
    Ash Philgoode, Thank you for posting your question in the Community. There was a delay in updating the card network’s s...
    darvin1023's avatar
    1. Using your Visa Debit in ATMS = will work just fine as all ATM machines require online PIN verifications.2. Usiing y...

    Good customer service is like a needle in a haystack

    Aug 29, 2016

    Decades we have been telling everyone how great USAA has been. Lately it takes ten calls, literally, with the last five fixing the...

    Ina USAA's avatar
    Ina USAA
    Good morning Jcvaught, USAA values your membership and we really do appreciate your feedback. We apologize for the numb...

    Beware! Wells Fargo takes advantage of our kids.

    Aug 29, 2016

    My daughter applied for a student loan to complete her accelerated, 1-yr nursing program. She was approved for a loan at 5.75% and...

    Savings, Checking and CC accounts Disappeared!

    Jul 14, 2016

    My savings, checking and CC accounts disappeared from both my mobile app and desktop app. DISAPPEARED! I am hoping this is a tempo...

    Cynthia USAA's avatar
    Cynthia USAA
    saaked, I have engaged a colleague to review your specific situation further and contact you to address your concerns. ...
    saaked's avatar
    My account has been hacked 2 days ago. There seemed to be a major bug in their system that hackers got into their syste...


    Jul 11, 2016

    Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provi...

    oscotto's avatar
    Just had my first experience with NationStar. They can't even get the office of the CEO on the line. I'm 25mins into th...
    oscotto's avatar
    Yes, they called then just to say "we're looking into it and will call back". No one did. I called yesterday, they were...

    Disappointed in your Photo of USAA Mag. Mrs. Obama and Mr...

    Jun 7, 2016

    Hello All: I am extremely disappointed with the USAA Magazine that I received the other day. #230863-0516.The front cover has a pi...

    Phantom Cobra's avatar
    Phantom Cobra
    WOW! I am very disappointed in the hate mongering of the Trump supporters writing on here. The President and the Vice P...
    Cynthia USAA's avatar
    Cynthia USAA
    vietnam dustoff, Veteran hiring and homelessness are important, non-partisan, non-political issues which require greate...

    USAA is FAILING... Miserably

    Jun 9, 2016

    " WE KNOW WHAT IT MEANS TO SERVE" USAA's motto that steals from the sacrifice men and women in uniform make is total BULL. USAA ha...

    B-Rob1's avatar
    I'm an officer currently serving OCONUS and I think you've missed the mark in regards to "small niche for officers, cad...
    Chaster TX's avatar
    Chaster TX
    I share your frustration. While not the same circumstances, I too have found that USAA is a shell of what they once wer...

    Please support Microsoft Wallet tap to pay.

    Jun 22, 2016

    Microsoft now has a tap to pay app my USAA credit card does not work. Please support this.

    Cynthia USAA's avatar
    Cynthia USAA
    LaRae White, Thank you for your inquiry. Currently, there is no update on the availability of Microsoft Wallet. We cont...
    LaRae White's avatar
    LaRae White
    Any news on getting support for MS Wallet with USAA?

    Do they care?

    Jun 7, 2016

    I have a Mortgage with USAA. I have it in my contract that my payments will never change. Ready for the mess up. It change and no ...

    Bent Over Vet's avatar
    Bent Over Vet
    Please submit a complaint to HUD and the Consmber Financial Protection Agency as well
    Bent Over Vet's avatar
    Bent Over Vet
    You have never tried to or gotten a mortgage through USAA have you?Never had to qualify or go throught the BS USAA puts...

    Substandard Customer Service

    Jun 10, 2016

    After cancelling my wife's credit card in error, USAA has been either unable or unwilling to get us a new card. 5+ hours of phone ...

    Gus USAA's avatar
    Gus USAA
    Crosby, Thank you for posting in the Community. We regret to hear of the service you have encountered. If you were prov...
    Crosby's avatar
    My husband and I have had all of our insurance with USAA for thirty years. We have banked there for a few years. I am b...


    Jun 2, 2016

    I was called on 20 May and informed that someone had been able to "con" a USAA CSR into writing a cashier's check on one of my acc...

    Gus USAA's avatar
    Gus USAA
    HoustonAJG, We regret to hear you feel this way about your experience.After confirming with a colleague, it appears you...
    HoustonAJG's avatar
    It is now August. Still no resolution. Have tried calling each of the contacts I have both direct lines and customer se...

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    thomasrd's avatar
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...
    thomasrd's avatar
    Cynthia, please resend that info. I did call, I got put on hold, xfrd to 3 rep, 30 min phone call.. No one gave me a cl...


    Jul 23, 2016

    Was in ptsd program for over a month. Got out last week to find out my entire benefits check was stolen by USAA in overdraft fees ...

    Gus USAA's avatar
    Gus USAA
    MaryShelley, We regret to hear about the experience your son has had with USAA. If you have your son reach out to us re...
    MaryShelley's avatar
    Yes, USAA is a business; however, before depleting someone's bank account on overdraft fees, shouldn't a BUSINESS have ...
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